Chelmer Village Surgery

Terrible medical care and unprofessional staff nightmare

I sought out a specific physician today and was deeply disappointed by the substandard treatment. My son's medical condition has significantly worsened due to their negligence. The care I received was even worse than the basic guidance from the NHS 111 helpline. Despite having my son's written consent to advocate on his behalf during his illness, I was subjected to unprofessional behavior. The doctor shouted at me, hurled insults, accused me of being an overbearing parent, and even threatened to involve the police. Throughout this ordeal, the practice manager and GP collaborated to paint me as a troublemaker, all because I followed the proper complaints protocol. I want to make it absolutely clear that I am committed to pursuing this matter fully, ensuring they cannot continue to endanger and disregard patients' well-being. This is just the beginning of my fight. I will provide an update once the complaints process is complete.

Terrible medical care that could have cost lives

The absolute bottom of the barrel when it comes to medical care from this general practice - I'm genuinely baffled how they remain operational. I reached out during an urgent situation and was met with the unbelievable response that 'no doctors are available today due to isolation' ??!!! You claim to be a MEDICAL PRACTICE yet have zero medical professionals on hand!! It's truly shocking that I received more effective assistance through NHS 111, with the hospital ultimately treating me as an emergency after my condition deteriorated. This could have been a potentially fatal scenario, and this surgery demonstrated complete indifference. I sincerely hope I never again have to rely on their so-called services.

Worst medical experience ever terrible service

Utterly revolting medical practice! Scheduling an appointment is impossible, and the personnel and physicians are completely indifferent - and I'm not overstating this! The front desk staff are incredibly discourteous and incompetent, akin to conversing with a mindless sea creature! Urgent action is required. I intend to escalate this matter.

Terrible service for a pregnant patient with symptoms

I was advised by the receptionist to obtain an over-the-counter remedy and schedule a PCR test upon mentioning my yellow-green mucus production and being 36 weeks pregnant. My sole intention was to have a phone consultation with a general practitioner. I now regret not heeding the previous patient feedback before choosing this medical practice.

Great medical care with friendly staff

The medical staff, including doctors and front desk personnel, are courteous, supportive, and compassionate. Since relocating, I've been thoroughly satisfied with this practice. 👏

Worst surgery ever terrible phone service nightmare

Absolutely terrible medical practice. I recently signed up with this clinic and have been attempting to contact them for a fortnight, but their phone line is perpetually busy. It's impossible to get through, making this the most frustrating healthcare provider I've ever encountered.

Terrible service and unhelpful medical staff

I've been a patient at this medical practice for more than 12 months, and the experience has been far from satisfactory. The front desk staff are consistently discourteous and fail to effectively relay information between patients and physicians. Out of the three general practitioners, only one demonstrates competence. A specific doctor has arbitrarily refused continued treatment for myself and my partner, displaying an unwarranted sense of superiority. I strongly advise against choosing this surgery for your healthcare needs.

Dangerous negligence puts vulnerable patients at risk

A thoroughly appalling medical practice. The disregard shown towards my frail elderly grandmother has been deeply disturbing. They prescribed medication without even examining her and failed to highlight potentially hazardous side effects for a patient with cognitive impairment. We were made to feel like an unwelcome nuisance. I strongly advise seeking healthcare elsewhere and steering clear of this callous facility.

Disappointing customer experience with terrible service

Extremely disappointing customer support

Great service with a hardworking team

The entire team provides warm, courteous service, though they're consistently occupied with tasks.

Terrible medical experience avoid this practice

Absolutely terrible medical experience. The doctor completely disregards patient concerns, which is extremely alarming. The front desk staff are condescending and unprofessional, treating patients with disrespect. I'm actively searching for alternative healthcare providers in the region and would strongly advise anyone to stay far away from this practice.

Frustrating phone experience with terrible customer service

Terrible customer service experience with their contact line. The phone just kept ringing, and when someone finally picked up, the call was abruptly disconnected. I was forced to visit their location in person just to schedule an appointment.

Amazing healthcare with compassionate professionals

Outstanding service that consistently impresses me. The front desk staff are incredibly supportive, and the physicians always ensure they thoroughly listen and address your concerns. These medical professionals are truly top-tier compared to any I've encountered before.

Great experience with caring medical team

Excellent minor procedure with top-notch patient care, featuring a friendly and supportive medical team who were incredibly collaborative and accommodating.

Worst medical experience ever absolute nightmare

If I could rate lower than zero stars, I absolutely would. The surgical care here is abysmal, paired with completely incompetent general practitioners. I've been misdiagnosed at least three times this year, which has resulted in significant work absences, extended suffering, and considerable emotional strain. I have zero confidence in their medical approach - and I'm not exaggerating when I say you'd be better off going directly to the emergency room than consulting these doctors. They are utterly ineffective and seemingly unable to distinguish basic medical procedures. Their sole focus appears to be expediting patient interactions with minimal effort, prioritizing their own convenience over proper patient care.

Terrible hospital care during my high-risk pregnancy

Wasted countless hours in the hospital during my pregnancy due to their errors!!!

Terrible service that caused unnecessary delay

I wish I could rate them zero stars! Their task was straightforward: mail a simple letter to DVLA, yet they deceived me by claiming they sent it on March 15th when they actually mailed it on April 5th! After repeatedly calling DVLA every couple of days, I discovered they dispatched the letter with an incorrect diagnostic. As a result, I've experienced a delay of over a month due to their incompetence.

Compassionate care that made my medical experience special

Exceptional care provided by a compassionate team of medical professionals. The doctors, nurses, midwives, and front desk staff were all incredibly supportive and attentive throughout my experience.

Terrible healthcare service avoid this general practice

Extremely unsatisfactory general practitioner who completely disregards patient symptoms and rushes to write prescriptions. I've lost all confidence in their medical approach and will now bypass this clinic, heading directly to the hospital for any future medical needs. I cannot in good conscience suggest this GP to anyone.

Great local medical care in chelmer village

I've experienced excellent care from this medical practice. For almost six years, I have been a resident of the Chelmer Village area.