Cherry Hinton Medical Centre

Staff took time to explain everything clearly

The team was courteous and knowledgeable, taking the time to walk customers through each step of the procedure to prevent misunderstandings and unnecessary worries.

locum doctor actually took time to listen

The reception team has really stepped up—they're genuinely eager to assist and treat you with courtesy now. The majority of doctors have improved significantly, though I was fortunate enough to see one of your locum physicians who was exceptional. She wasn't rushing me through my appointment and actually took the time to listen carefully, provide thorough explanations, and leave me feeling much more reassured about my concerns. I'd definitely welcome seeing more practitioners like her.

Got attitude when I called for appointment

Difficult to schedule a visit due to unfriendly staff at check-in.

Medication reviews finally happening on schedule

Over the past several months, my experiences with this medical practice have gotten noticeably better. The front desk staff are courteous and very supportive. The nursing staff perform exceptionally well. Medication assessments happen on a consistent basis. This represents a substantial upgrade from how the practice operated previously.

Staff stays helpful even with new housing growth

Cherry Hinton Medical Practice has consistently been excellent in my experience. The entire team performs their duties exceptionally well. Due to recent residential construction in the area, they're now serving a larger patient population. I'm completely satisfied with their service.

They prioritized urgent cases first

Outstanding surgical care with priority given to critical cases. Truly remarkable.

System removed my partner without warning

My partner was unexpectedly deleted from their database without notice. They claimed she had never been enrolled with them and instructed us to contact 111 instead. This was an absolute letdown when we needed help most. That said, this appears to be more of an administrative blunder, as the actual medical staff have consistently shown themselves to be excellent and compassionate in my dealings with them.

They actually pick up the phone

The staff is consistently welcoming and they promptly pick up when we call.

Receptionist really sorted things out for me

This medical practice is OUTSTANDING. The receptionist I dealt with today was exceptionally accommodating and made a genuine effort to resolve my issue. I've consistently received excellent service when booking appointments for both myself and my kids. They perform brilliantly despite the challenging conditions they work in.

Can't book appointments for kids here

It's really difficult to book an appointment for my young children. There was one doctor who was quite rude—I don't recall her name—but honestly, the other doctors are excellent.

Wait times stretched to three weeks now

I've updated my review since the quality of service I've received has notably improved. The NHS app integrates seamlessly with this surgery, and I've noticed that several of my previous concerns have been resolved. My main complaint at present relates to scheduling – most appointments are now booked three weeks or more in advance. Occasionally they do ring you the same day you request an appointment, but I sometimes miss these calls because I'm caught off guard by how quickly they get back to you, and without prior notice, I can't always arrange to leave work. On the positive side, I'm grateful that the surgery recently took some proactive steps on my behalf that I found very helpful and much-needed, which I really value.

Receptionist helped us get an appointment

Excellent front desk staff who managed to schedule us for an appointment despite our challenges in reaching them by telephone.

Waiting outside just to book an appointment

I'm trying to understand the process for booking an appointment without having to ring 111. The situation has become absurd – previously I could simply phone at 8 o'clock to secure a slot, but now the only option is to queue outside the building. It took me a full month to finally get my 6-year-old seen. The whole thing is ridiculous, and I genuinely feel bad for the reception staff dealing with this.

Staff were great, but management needs organizing

The team members deserve no criticism—they're all fantastic. However, I would strongly urge improved coordination and leadership from management. Thank you, Stewpot

Receptionist was rude and they're always fully booked

I would give this place zero stars if possible. The front desk staff was extremely RUDE, unprofessional, and provided no assistance whatsoever. The doctors always seem to be completely booked with no availability. I called early in the day and waited in the queue for an hour and a half without getting through. When I visited in person, I was informed that all appointments were taken until 26.07.2024. They constantly tell patients to visit A&E, contact 111, or visit a pharmacy instead. There's simply no way to actually get an appointment with a doctor or nurse.

Can't get appointments with a disabled baby

The facility is overcrowded and cannot accommodate all their patients, yet they refuse to provide documentation confirming their lack of availability. This leaves me unable to switch to a different practice and completely trapped. I'm unable to secure any appointments, and I have a disabled child to care for. ABSOLUTELY THE WORST SURGERY POSSIBLE.

Doctor's office forgot my phone preference again

Called at 8 in the morning. The receptionist assured me the doctor would call back. I remained glued to my phone throughout the day due to the severity of my condition. At 6 pm, they contacted my work number (my secondary phone) claiming they'd sent a text about an evening appointment that I'd apparently missed, and told me to call back the following week. This isn't the first time this has occurred. Previously, they rescheduled my appointment and claimed they'd texted me, but my phone doesn't receive text alerts. This is just one of many disappointing encounters I've had over the last 8 years. The team seems negligent and shows little concern for patients. I can no longer accept this standard of service.

Receptionists won't book vaccines, blame system changes

The front desk staff were absolutely terrible. I waited on hold for 40 minutes only to be told they couldn't schedule any vaccination appointments due to a system changeover. When I pointed out that this was unacceptable and that my baby's vaccinations couldn't be delayed because of their technical issues, they accused me of being abusive. These employees would never be employed anywhere else under regular circumstances.

Staff made me wait two weeks for an appointment

The employees can be quite impolite, and scheduling an appointment often requires waiting more than fourteen days. I wouldn't suggest this place to anyone who cares about their wellbeing.

management doesn't seem to care about training

The front desk staff lack proper training in customer interaction skills. I hold the management responsible for this issue. It appears they either ignore customer feedback without reading it, or they read it but choose not to take any action.