Cherrymead Surgery

Frustrating scheduling that makes no sense

Attempted to schedule a consultation but was presented with availability only in the upcoming week. What happened to the convenience of same-day appointments we previously enjoyed?

Frustrating service with unhelpful and unprofessional staff

Unable to connect via phone. Impossible to call and schedule an appointment. Required to complete paperwork for every single request. Different front desk staff display unprofessional attitudes, with some even inappropriately attempting to provide medical guidance beyond their expertise.

Terrible product absolutely not recommended at all

I wish I could rate this product even lower than the minimum possible score, that's how disappointed I am.

Compassionate receptionist handles medical emergency with grace

I visited the clinic today for a scheduled appointment during a medical crisis. Penny, the sole receptionist, demonstrated exceptional professionalism by efficiently managing patient check-ins while maintaining remarkable composure and empathy under intense pressure. Other staff members also periodically monitored the patient's situation. The recently implemented booking system is experiencing some glitches, with a few patients seeking assistance, but Penny addressed these inquiries with genuine kindness and patience. 👏🏼

Frustrating healthcare experience with limited access

The loss of direct phone booking is truly disappointing. Having to navigate an online link to describe your medical concerns feels impersonal and challenging, especially when you're already feeling vulnerable and seeking assistance. After submitting my appointment request, I was informed that I'd need to take my young daughter to the distant Marlow location, which seems unnecessarily complicated given that our regular medical center is just a short walking distance from our home. I want to be clear that this criticism isn't directed at the staff, who have consistently demonstrated exceptional helpfulness. However, I strongly feel that eliminating phone-based appointment scheduling and redirecting patients to far-flung practices is not an improvement, but a step backward in patient care.

Terrible decline from once-great medical practice

The medical practice has seriously declined, and I'm thoroughly disheartened. They used to be the top healthcare provider in the area, but now they've lost their edge completely.

Endless wait times frustrate this exhausted parent

Every single visit I've made has involved sitting around for a minimum of 60 minutes. These appointments were both for my infant who is seven months old. I've never encountered a medical practice with such prolonged wait times, and this feels particularly unacceptable when the patients are young children!

Excellent care with compassionate and professional staff

This medical practice consistently provides a warm, inviting, and immaculate environment. During my appointment with Dr. Fraser, I found her to be compassionate, attentive, and understanding. The front desk staff were equally welcoming and pleasant. I've consistently had positive interactions here and enthusiastically endorse this surgery to others.

Life-changing surgery with exceptional care and results

We're thoroughly pleased with the surgical procedure performed. I can confidently endorse this medical team to anyone considering similar treatment.

Exceptional care at cherrymead medical center

Extremely impressed with the entire medical team at Cherrymead. Easy access to timely appointments. The front desk personnel are compassionate and welcoming.

Terrible healthcare with zero compassion or professional care

Medical staff at this clinic display a complete lack of professionalism and empathy. The physicians and front desk personnel consistently demonstrate poor communication and disregard for patient concerns. I've been enduring severe back pain for four months with no adequate resolution. Despite clearly informing Dr. Khan about my adverse reactions to certain medications, they still prescribed them. An MRI was ordered over a month ago, yet I remain without any diagnostic results. These issues are compounded by similar negligent treatment my partner experienced, which left her suffering for five months. Steer clear of this healthcare facility.

Frustrating wait and unsanitary changing station

Yesterday, my 2.5-month-old daughter had a vaccine appointment set for 11:30 am (9 Jan 2025). Despite arriving punctually, we ended up waiting nearly three-quarters of an hour before I approached the front desk to verify our appointment time. The receptionist asked me to be patient a bit longer. After approximately an hour, they explained there had been a name confusion, but assured me my daughter would be seen soon. We were finally called around 1 pm. Furthermore, I want to highlight the need for better bathroom maintenance. When I needed to change my baby's diaper, the changing table was unclean. I was forced to sanitize the surface myself while simultaneously holding my infant, which was far from ideal. I'm truly frustrated—managing a newborn during such an extended wait is incredibly taxing, and having to repeatedly follow up with staff only intensified my stress and anxiety.

Frustrated patient seeks compassionate healthcare support

Scheduling an appointment seems impossible, with responses typically coming from a paramedic on-site. I've been suffering from a prolonged illness for at least three months, and I'm starting to feel like a burden to their healthcare system. Countless prescriptions have been prescribed, yet none have provided any relief. Last night, the doctor reprimanded me harshly for allegedly raising my voice during our interaction. When you're experiencing such intense discomfort and approaching an emotional breaking point, what reaction do they anticipate? Reaching out to them again feels utterly futile.

Amazing support from caring medical team

Fresh to this treatment, incredibly supportive personnel, and my care has been exceptional 👍

Terrible scheduling ruins otherwise good medical practice

Despite the medical staff's apparent professional skills, the appointment coordination at this clinic is remarkably inefficient. My experience has been marked by persistent tardiness across nearly all consultations, with wait times frequently extending close to an hour beyond the designated slot. This isn't an isolated incident, but a recurring pattern that becomes increasingly exasperating. For individuals who value timely service and considerate treatment, I strongly advise seeking alternative healthcare providers. This medical practice urgently requires a comprehensive review of their scheduling protocols.

Confusing surgery with surprisingly positive outcome

One of the most subpar surgical experiences I've encountered in the United Kingdom. Surprisingly, I find myself without any critical remarks to share.

Efficient and welcoming medical practice with great service

As a recently registered patient, the transition from my previous medical practice was effortless and completed within a week. The front desk staff greeted me warmly during my visit, and I found my recurring medications ready to collect immediately. Booking an appointment has been incredibly straightforward - a stark contrast to my former surgery's approach. The staff are punctual with their communication and promptly process any hospital-related correspondence. This level of efficiency and professionalism is a significant improvement from my previous experience. I'm truly appreciative of their service.

Great local surgery with friendly staff

Exceptional medical practice with seamless scheduling and consistently friendly administrative staff! The convenience of having such a fantastic local healthcare provider right in my neighborhood is truly a blessing.

Terrible service and unprofessional staff at clinic

This practice is absolutely the most frustrating healthcare experience I've encountered, and I've previously worked within healthcare administration. Their scheduling is a complete disaster, with patients routinely waiting up to 90 minutes beyond their designated appointment time. Sitting in a waiting room with an infant for such extended periods is completely unacceptable. I constantly find myself having to follow up and chase information. During one consultation, I was bizarrely interrupted by reception staff conducting a fire alarm test, which was entirely inappropriate. The reception team has repeatedly offered unsolicited and dismissive opinions, rather than professional assistance. While I understand the need to manage patient flow, their approach is unacceptable, especially considering how infrequently I require their services. The unprofessional conduct and poor time management have convinced me to seek medical care elsewhere, and I am actively searching for a new practice.

Terrible medical practice leaves patients frustrated and disappointed

This surgical experience has been an absolute nightmare, and I'm not even the patient—my partner is. I'm completely determined to find a new healthcare provider. A month back, we reached out and were instructed to submit a photo of the medical issue. He complied, and they promised to follow up the following Monday. Fast forward to now, and it's been a month of complete silence. He finally went to an alleged appointment, only to discover no actual appointment was ever scheduled, despite their explicit assurances to the contrary.