Cherrymead Surgery

Quick and smooth medical visit experience

Check-in process is smooth and efficient. Despite minimal patients in the waiting area, the parking lot seemed unusually crowded. The typical 20-minute wait before seeing the physician was expected. The front desk staff was friendly, and the facility appeared well-maintained and tidy.

Compassionate care at its finest medical practice

Dr Fraser and the entire team at Cherrymead Surgery provide exceptional medical care with remarkable empathy and professionalism. The doctor demonstrates extraordinary compassion and truly prioritizes patient well-being, consistently following up with impressive promptness. Every interaction with the practice has been seamless, with the reception staff being incredibly warm and friendly. The medical professionals are equally skilled and welcoming, creating a supportive healthcare environment. I feel incredibly fortunate to have such a high-quality medical practice in my local area, particularly given the current challenges facing the National Health Service. While scheduling appointments can involve longer wait times when calling in the morning, it's clear that the staff are dedicated and work diligently to ensure every patient receives proper attention and care. My sincere appreciation goes out to Cherrymead Surgery for their outstanding service!

Unprofessional and careless postnatal checkup experience

I attended my six-week postpartum checkup following my cesarean delivery, and it was thoroughly underwhelming. The physician merely inquired about my recovery and the appearance of my surgical site, yet made no effort to physically examine the incision or conduct a proper assessment - a practice I find incredibly alarming, especially after such an extensive surgical procedure. (There could potentially be numerous undetected complications.) I am absolutely dissatisfied and consider this approach to be grossly irresponsible.

Worst product ever avoid at all costs

This deserves absolutely no rating whatsoever - it's that terrible!

Great service with friendly booking team

The personnel are incredibly friendly and accommodating. I've consistently experienced smooth and trouble-free reservations without any complications.

Worst medical experience ever terrible service

The most abysmal surgical experience I've encountered. Communication is an absolute nightmare. Attempting to contact their office means enduring an excruciating, lengthy automated phone system that drags on for over a minute, forcing you to listen to the entire message before you can even press option 2 to reach reception. Even then, you're subjected to another insufferable automated greeting with a grating male voice announcing they have no available appointments. Their approach completely strips away any sense of human dignity.

Frustrating wait and poor customer service experience

Unable to make it through the front desk to meet with my physician, creating significant frustration with the clinic's access and communication process.

Terrible service that broke my patience forever

this workplace, staffed by such apathetic and unwelcoming individuals, doesn't merit even a single star. For half a decade, I've encountered nothing but negative interactions here, and I'm now at my breaking point, ready to leave due to their intolerable conduct. It's shocking that people who interact with the public, seniors, and children can be so emotionally detached and callous. I am profoundly let down by their complete lack of empathy and basic human warmth.

Fantastic doctors who truly care about their patients

Our household has been patients here, and I can confidently state they're absolutely exceptional. Appointments are prompt, and the personnel are consistently friendly and accommodating. While telephone hold times can be frustrating, it's clearly not a reflection of their service quality. They're proactive about tracking referrals and medical results with great diligence. I'd enthusiastically endorse this medical practice to anyone seeking reliable healthcare.

Exceptional care and compassionate service from staff

I want to express my sincere gratitude to Tessa, who promptly responded to my email and scheduled an appointment to address and care for my left arm. Additionally, I appreciate the receptionists who provided assistance during my visit and on a subsequent occasion when I needed help obtaining my medication. A special thanks also goes to Sham.

Smooth surgery experience with exceptional medical care

I'm quite pleased with my surgical experience - excellent communication, punctual scheduling, and top-notch professional care. Appreciate it! :)

Frustrating and unhelpful healthcare experience

Completely unmanageable communication and administrative processes. Getting any resolution seems futile. The healthcare system appears to be in total disarray and beyond repair.

Amazing service from the friendliest receptionist

Jackie, who works at the front desk, truly stands out as an exceptional employee. Her warm demeanor and willingness to help make her a standout member of the team, and I wanted to take a moment to acknowledge her outstanding customer service.

Terrible healthcare experience with unhelpful doctors

Encountered persistent problems with this general practitioner, with numerous health concerns being dismissed or overlooked. I would strongly advise seeking alternative medical care if you have the opportunity to do so.

Terrible medical care left me frustrated and disappointed

Absolute nightmare of a medical experience! I asked for a thyroid blood screening, but it was completely overlooked. The referral never even made it to the physician. I've already switched providers because of this terrible service. Steer clear at all costs!!!

Frustrating booking system ruins potential great experience

Every morning I call precisely at 8am, and without fail, all appointments are already gone. It's mind-boggling how quickly they manage to fill their entire schedule in mere seconds! I won't give a single star rating because when you do manage to secure a slot, the staff are genuinely pleasant and supportive.

Caring staff make busy surgery worth visiting

Cherrymead medical practice is quite hectic. Despite the bustling environment, the staff consistently demonstrate warmth and professionalism. Scheduling a standard appointment can be somewhat difficult, as the practice seems to be operating at full capacity.

Terrible healthcare experience leaves patient frustrated and sick

Been sick for a fortnight, suffering from persistent cough, fever, and temperature fluctuations, the 111 service suggested calling emergency services. After medical checks, the ambulance recommended contacting my GP and then Cherrymead Surgery. Attempting to book an appointment proved impossible - no available slots. Called right after 8am the next day, still no appointment, and the third day was equally unsuccessful. This organization's incompetence is infuriating. I've paid national insurance for 17 years and rarely visited a doctor, yet now I'm losing work days without pay. All I require are antibiotics to combat this virus, but apparently nobody gives a damn. This healthcare system is a complete joke, and I'm seriously considering cancelling my NHS contribution as it's absolutely unacceptable.

Exceptional service from start to finish

The reception team was exceptional - incredibly welcoming and supportive. The medical professionals were both competent and compassionate. Their quick and efficient handling of my medical concern was truly impressive.

Exceptional care and support for years

Cherrymead has been my healthcare provider for more than seven years, and I can confidently say their customer service is exceptional. I consistently receive timely appointments and the precise medical attention I require. I truly appreciate their dedication and support.