Cheveley Park Medical Centre

Reception staff treated me with genuine kindness

I interact with this practice regularly due to a family member being registered there. I've consistently found the staff to be very pleasant and genuinely helpful, which actually compares favourably to my own surgery, and mine is already quite good! I imagine they do receive some challenging calls from patients seeking assistance, but I believe in treating people how I'd want to be treated myself, and they seem to operate on the same principle. I'm always content to engage with them whenever needed.

Professional team working well together

Excellent practice with a large team of qualified medical professionals working collaboratively together. Thank you.

Friendly reception made the visit straightforward

Excellent experience

Efficient admin staff made booking appointments straightforward

This medical centre is a real asset to the NHS. The clinical team are outstanding and consistently go above and beyond to support patients, while the reception team are remarkably organised and always willing to assist with scheduling and other enquiries. There's a clear commitment to putting patient wellbeing and requirements at the heart of everything they do. It's the best GP practice I've been registered with. My partner, who works in healthcare, shares this view entirely. There are plenty of excellent reasons to be based in this area, and this practice is certainly one of them. The approach taken here could serve as a model for GP surgeries across the country. Exceptional service all round.

Deregistered without any warning or notification

I have been a patient at the medical centre in Durham since 2021, and when I recently attempted to book an appointment for a heart trace test, I was informed over the phone that my registration had been terminated. I had not received any prior notification through text, email, or telephone regarding this change, which meant I was unable to secure the appointment I needed. What concerns me most is that my medical records appear to have been lost in this process. I find this situation quite distressing and am uncertain how to proceed. I would encourage the practice to ensure that patients are properly notified of any changes to their registration status in the future.

Receptionists genuinely listened and helped with elderly relative

Excellent service! The reception team are all extremely polite and helpful. I have found them to be very empathetic when I've needed to call regarding a family member's care. Whenever I speak with the clinical staff, they clearly understand the patient's situation and will always arrange visits when necessary. It's so reassuring to have such a supportive practice. Thank you to the whole team.

Practice staff were helpful and efficient

The clinical staff, nursing team and reception staff are incredibly helpful and professional. I cannot speak highly enough of this practice. They are efficient and get things accomplished!

Staff were polite and really listened

The team members are consistently courteous, with particular praise for the specialist nurse who has provided excellent support throughout my care.

Clean surgery with genuinely helpful staff

I am aware that many medical practices receive negative attention in the media, but I genuinely have no complaints about my practice. They have provided excellent care to me, my adult family member, and my elderly relatives. The facilities are spotless and every member of the team has been wonderful. I am very grateful.

Staff were really helpful and patient

The team here was exceptionally supportive and accommodating.

Friendly reception made me feel welcome

It seems like a nice practice and I'm planning to register with them in the near future.

Helpful staff made mum feel well cared for

The entire team, including both clinical and administrative personnel, demonstrated excellent professionalism. My family member is a patient at this practice and I have found the service to be of a consistently high standard.

Hard to book appointments, staff stretched thin

The team members are adequate, however over the past several years obtaining an appointment has proven extremely difficult, and the clinicians appear too stretched to maintain regular contact with patients. It seems the practice lacks sufficient staffing levels, which undermines all other aspects of the service.

Friendly staff with genuine attention to detail

The entire team demonstrated friendliness and professionalism, with careful attention to detail throughout my visit. The service provided was excellent and the clinical care was of a very high standard.

Staff listened and same day appointments available

I have experienced several unsatisfactory healthcare encounters over many years and had lost confidence in finding suitable care. This practice, particularly one clinician there, has restored my faith in the system. The entire team demonstrates warmth and empathy in their interactions. I have been able to access appointments promptly when required. Issues have been infrequent during my time as a patient.

Staff treated me with genuine kindness

I consistently receive excellent care at this practice and the team members are always considerate and supportive, which I really appreciate.

Staff really went the extra mile

The team here is exceptional and consistently demonstrates a genuine willingness to provide assistance beyond what might be expected.

Easy to book appointments when needed

I have consistently been able to secure appointments either on the same day or within a few days. The team members are invariably courteous and friendly. The standard of care provided to my family has been excellent, particularly during a period when a family member required specialist treatment.

Poor organisation at vaccination clinic visit

Attended a vaccination clinic promptly at the scheduled time, only to receive a queue number that placed me significantly behind other attendees. When my number was called, I was subsequently overlooked. While I have considerable appreciation for the medical facility overall, the administrative handling on this particular visit fell short of expectations, and there was no acknowledgement of the inconvenience from the administrative team.

Professional team who really listened to us

Every member of this practice has demonstrated professionalism, helpfulness and kindness towards myself and my family. I am grateful to all of you.😀