Child and Family Health Centre

Great service from friendly healthcare professionals

Noora demonstrated exceptional professionalism, courtesy, and attentiveness. I am thoroughly satisfied with the service, and Dr. Ahmed offered invaluable guidance!

Terrible front desk ruins great medical practice

While some medical staff demonstrate professionalism, the front desk personnel consistently display an unacceptable level of discourtesy and disrespect.

Terrible healthcare service that fails every patient

Nearly twelve months after my last commentary, this establishment remains unchanged... It's an absolute farce. The front desk personnel are discourteous, the triage team is incompetent, staff misplace documentation, they summon incorrect children for consultations, and communication is nonexistent. Their phone lines might as well be disconnected. They demonstrate zero concern for my child or addressing his requirements... The service is utterly appalling

Frustrating nurse visit with zero medical insight

I'm convinced I was assigned to a nurse rather than a doctor. The nurse appeared completely out of her depth regarding my hearing problems and casually recommended Specsavers for an earwax examination, even after I detailed my ongoing eustachian tube dysfunction and clarified there was no earwax issue. A proper general practitioner would have been better positioned to comprehend and evaluate my condition. To prevent further unproductive consultations, I request we be booked with a GP who has the appropriate expertise to address these medical concerns.

Terrible gp practice with zero patient care

Terrible general practitioner who consistently refuses to provide referrals for further medical care, leaving patients without the necessary support and guidance they need.

Compassionate doctor provides clear guidance and support

Dr. Lawrence provided me with a clear explanation of my diagnosis and offered valuable guidance that ultimately helped me connect with additional medical support at a nearby hospital.

Friendly gp with smooth booking and communication

This GP practice has been exceptional - scheduling appointments is straightforward, and their communication is seamless and hassle-free.

Terrible service and unprofessional medical staff nightmare

Absolutely terrible conduct towards patients. Complete lack of professional standards. My experience was truly awful. I was forced to wait for two excruciating hours just to get a prescription, and in the end, they failed to provide it despite the critical urgency of my situation.

Fast service with friendly and helpful staff

Received prompt service with friendly and accommodating front desk personnel who were extremely courteous

Endless waiting game at this medical nightmare

arrived early for appointment informed two patients ahead, then 50 minutes later still two patients ahead - absolutely ridiculous healthcare professionals seem to have completely disappeared

Worst medical experience ever terrible doctors beware

Complete lack of coordination, inept medical professionals, and I must single out one "Williams Lawes" who purports to be a physician yet fails to comprehend basic documentation. I intend to pursue legal action against this doctor for defamation and fabricated claims. An utterly shameful display of medical incompetence.

Compassionate doctor who truly cares about patients

Dr. Abbas is absolutely phenomenal - I'm awarding a perfect score. She's truly transformed this medical facility and displays remarkable compassion. Her kindness is exceptional.

Worst customer service nightmare at this terrible place

Absolutely the worst reception experience I've ever encountered. The front desk staff seem more interested in socializing with each other than providing any meaningful assistance. When guests seek help or information, they respond with an incredibly dismissive and unhelpful demeanor. I sincerely hope the management addresses these unprofessional receptionists and their appalling attitude.

Terrible service and unhelpful medical staff

Recently, this medical facility has deteriorated in its patient care, with systems that make doctor consultations nearly impossible. It truly merits zero rating. The morning receptionist on March 14, 2024, displays an unacceptable level of unprofessionalism and refuses to schedule a medical appointment via telephone. Though I'm unaware of her name, I can certainly describe her dismissive communication style and unwillingness to assist patients. I implore the clinic's management to address this issue, as such conduct is inappropriate for healthcare staff. I'm left questioning the purpose of my tax contributions when healthcare providers seem unable to support patients, especially those with challenging circumstances. I sincerely hope the clinic will re-evaluate its approach and improve its treatment of patients.

Terrible service and uncaring staff at medical center

The front desk personnel at this medical facility are incredibly discourteous. I absolutely cannot recommend this surgery center. Their staff demonstrates zero empathy for patients experiencing medical challenges. They completely lack basic interpersonal skills and treat patients without an ounce of respect or human dignity. The rudeness is so extreme that my advice isn't just to avoid them—it's to sprint in the opposite direction! Zero stars would be my rating if possible.

Terrible service and staff at health centre

If I could assign zero stars, this clinic would earn them. The receptionists are incredibly discourteous, displaying zero empathy or consideration for patients. They even dismiss elderly individuals seeking assistance with booking, coldly instructing them to use the mobile app. I witnessed an older woman between 8-9am struggling with her phone, and she was simply told to return the following day. Additionally, I encountered a GP who was extremely hostile during a phone call, abruptly ending the conversation without allowing me to fully explain my concerns, concluding with an aggressive "OK BYE" before hanging up. This female GP, who sounded of Indian descent, was shockingly unprofessional and confrontational during our interaction. Rather than providing a sense of relief that medical help was available, her approach only heightened my anxiety and distress. To anyone reading this review, I desperately seek recommendations for a more compassionate and patient-centered healthcare provider than Child and Family Health Centre.

Terrible healthcare experience at local medical practice

Absolutely dreadful general practice in the United Kingdom, where you're likely to be fobbed off with a nurse instead of seeing a proper doctor. The staff display an appalling lack of empathy and professionalism. I'm desperate to escalate my complaint about their deplorable conduct to a higher level. (As an aside, they were munching on chicken and chips behind the reception desk - though that particular detail doesn't bother me personally).

Exceptional service from a caring receptionist Daniela

Daniela at the front desk was incredibly supportive and friendly. While waiting for my appointment, I observed her interactions with other guests, and she consistently demonstrated professionalism and warmth in her communication. A big thank you to Daniela for her exceptional service. 🌸 Gratitude to the doctor as well!

Worst customer service ever encountered

Absolutely terrible encounter

Terrible service and rude staff at this pharmacy

This establishment is an absolute disaster, with staff displaying a complete lack of professionalism and care. The employees are incredibly discourteous, brazenly laughing directly at customers without any concern. I've been dealing with a prescription issue for over a month, where I was informed it was a "special prescription" requiring the doctor to contact my wife, supposedly by 12/10/2023. Despite repeated promises that the doctor would call "tomorrow," nothing ever happened. During my latest visit, a young woman from the office approached me with an extremely hostile and unprofessional attitude, essentially telling me to either leave or wait, insisting the doctor wouldn't address my lost prescription. After a heated confrontation, they finally processed the prescription. I absolutely cannot recommend this terrible medical facility to anyone - their service is appalling and their staff's conduct is unacceptable.