Child and Family Health Centre

Friendly and quick customer support

Satisfactory customer assistance

Worst medical practice ever avoid at all costs

The front desk staff were incredibly dismissive and discourteous. Their level of service was abysmal. Securing an appointment seems nearly impossible, and they display complete indifference to patient needs. It's clear their primary focus is on financial incentives, particularly vaccination-related funding. They'll inundate you with vaccination text messages because of monetary benefits, but when you require other medical assistance, you're left entirely unsupported and abandoned.

Frustrating medical experience with unhelpful staff

Scheduling an appointment at this place is nearly impossible. The reception team lacks professionalism and provides zero assistance. While the physicians themselves seem competent, accessing their care is incredibly challenging.

Confusing location and frustrating vaccination experience

Arrived for my kid's vaccination and found myself among other parents, struggling to locate the entrance due to a complete lack of directional signage. Parking was a nightmare with limited options - either wait outside the building for 10 minutes or trek to the Bobby Moore car park across from the leisure centre for a 30-minute parking stint. The overall experience was frustratingly sluggish, with staff showing little urgency or efficiency in managing patient flow.

Amazing staff make healing journey so much better

At this clinic, Niyallah Malik and Kush truly stand out for their exceptional patient care, consistently going above and beyond to help people. During two separate instances when I encountered problems with the new evergreen app, they each provided individual support and assistance. My interactions with these two staff members have consistently been remarkable. I want to express my sincere appreciation for their dedication. Niyallah and Kush are not only incredibly helpful but also approach their work with warm, welcoming smiles - this is precisely the caliber of customer service that should be the standard everywhere.

Compassionate care at its very best today

During my visit to the medical centre with a companion, the reception team went above and beyond by arranging an urgent consultation with a physician. My friend received prompt medical attention. The doctor was compassionate and professional. I want to extend my sincere appreciation to the reception staff, particularly a delightful young woman named Antonina, who welcomed us warmly and demonstrated exceptional kindness throughout our entire interaction. A truly outstanding experience deserving of the highest rating.

Worst medical centre ever avoid at all costs

Why does this dreadful medical practice even exist? Everyone should stop visiting because until we collectively switch GP practices, this centre will remain operational with its abysmal service.... completely unacceptable staff working there, who show zero concern for patients and only care about financial gain. They are hands-down the most discourteous individuals I've ever encountered, and I sincerely hope they receive the same treatment they dish out to others. Getting an appointment is utterly impossible. I've been struggling with numerous unresolved health issues because whenever I insist on blood tests, the doctors flatly refuse. I'm definitely transferring to a different GP location.

Terrible service with unhelpful and unreliable staff

No one picks up the phone for nearly three-quarters of an hour. They insist you download a pointless app that somehow splits into two separate platforms and requires you to ask your GP to schedule an appointment. It's incredibly user-hostile, forcing you to repeatedly log in just to read their messages. And even if they respond, you'll remain unaware unless an email notification arrives. Absolutely ridiculous. I received an email indicating a reply on the app the next day.... The doctor apparently attempted to contact me twice (supposedly on the day I initially called). My phone was with me all day, yet nothing appeared in the call logs. It seems far more effective to physically visit the surgery to arrange appointments. Moreover, the staff's demeanor is utterly deplorable.

Terrible experience at this sketchy business

Seriously, how has no one investigated this establishment yet?????? Not a single positive review exists about this place??? Truly terrifying

Terrible weekend service ruins busy mothers day

BCG service is incredibly challenging here; steer clear of weekend centers. They advertise closing at 1 PM, but actually shut down at 11:30 AM. Their phone line is non-functional on Saturdays, making it impossible to contact them and explain my 10-minute delay. They flatly denied service to my daughter, leaving me utterly devastated. As a working mother, life is already overwhelming and exhausting. I rushed to my appointment, only to be completely turned away. I will absolutely never return or use their Saturday services again.

Terrible service and unhelpful medical staff

The front desk staff display an appalling lack of courtesy and professionalism. When I contacted them to reschedule my infant's BCG vaccination for a different date, the representative claimed they don't administer such vaccines and provided me with an incorrect contact number. However, I had my initial appointment at this very clinic, which has left me completely confused about where I should go for my baby's immunization.

Decent service with no major issues

It's alright. Up to this point, I've had no issues to raise concerns about. Appreciation goes to the NHS.

Dangerous doctor misdiagnosed and dismissed critical symptoms

Dr. Saleem. Steer clear of this physician (appears cordial but is manipulative) Incorrectly assessed my relative displaying stomach cancer indicators and prescribed omeprozole, declining to order necessary diagnostic tests promptly. As a result, my family member has now progressed to stage 4 colon cancer. The Child and Family Centre requires serious oversight; they resort to intimidation by threatening police intervention when patients persistently request additional medical examinations during appointments. Always champion your own health, because ultimately, you'll be the one experiencing sleepless nights around 3-4am, writhing in anguish and tears, while the medical professionals return home without personal health concerns.

Worst medical practice ever avoid at all costs

If I could assign a rating below zero, I'd give this practice a -5. Consider this a warning: steer clear of this GP Practice. They are unprofessional across the board, with issues extending far beyond their discourteous reception staff, ineffective management, and inferior quality of service.

Terrible gp failed to support my eating disorder

If I could award no rating at all, I would. This is undoubtedly the most incompetent general practice I've encountered. Living with anorexia since adolescence and having undergone multiple hospitalizations, I expected better care. Upon registering with this practice, they consistently neglected to maintain my medical documentation and showed zero interest in understanding my background. When I experienced a severe relapse that forced me to stop working, I sought support, only to be dismissively told by a GP that physical health monitoring was unnecessary and routine blood tests were pointless, despite my ongoing purging and food restriction. After transferring to another practice, I discovered no record of my diagnosis, previous treatments, or medical history from my former GP. This clinic allowed me to completely slip through their care system. Throughout five years of registration, I was granted merely a few appointments, and my serious medical condition was perpetually overlooked and disregarded. The level of medical neglect is absolutely appalling and unacceptable.

Helpful team makes shopping experience pleasant

Welcoming and helpful employees who provide a pleasant and cordial atmosphere

Terrible experience with racist and unhelpful staff

The service here is deplorable, with staff clearly showing bias towards their own cultural background or nationality, even the medical professionals. Their reception team desperately needs an overhaul - they are hands-down the most discourteous individuals I've encountered, displaying blatant racist attitudes. Despite the facility appearing uncrowded, they couldn't be bothered to promptly answer telephone calls. I sincerely hope significant improvements are made, as their current approach is incredibly self-centered and unprofessional.

Horrible doctor who should not be practicing medicine

My encounter with this physician was absolutely terrible. I sought medical assistance, but instead was met with aggressive verbal abuse from the doctor. The demeanor was incredibly hostile and unwelcoming. My strong recommendation is to avoid this medical practice at all costs and seek care elsewhere if you possibly can.

Terrible doctor with zero patient compassion

Dr. Kamrun is absolutely terrible. Her bedside manner is appalling, as she consistently demonstrates a complete lack of empathy. Instead of listening to patients' concerns, she opts to shout and dismiss their medical issues without any compassion or professional courtesy.

Terrible phone service at this medical practice

Is there actually anyone staffing this general practice? They seem to answer calls only when it suits them. It's unclear why they even offer a callback option since they consistently fail to follow through, or if they do attempt to reach out, the phone barely rings once before cutting off, preventing any chance of connecting.