Child and Family Health Centre

Terrible healthcare service that fails patients miserably

This medical practice is absolutely terrible. Their phone lines are perpetually unresponsive, and when you miraculously manage to reach them, scheduling an appointment becomes a nightmare. It takes a minimum of a week to secure a slot, and even then, it's only a remote telephone consultation, not an in-person visit. The entire situation has become utterly absurd. What's the point of having a general practitioner if accessing basic healthcare services is practically impossible?

Terrible service and unhelpful medical staff

Despite numerous complaints, this medical practice remains stubbornly unchanged! The front desk staff consistently display an irritable demeanor, often acting discourteous without justification. Patients are made to feel unwelcome, and their telephone interactions are even more unpleasant - assuming you manage to connect with them at all. Scheduling an appointment is an extraordinarily challenging process, requiring multiple repeated attempts. The entire experience is thoroughly disheartening.

Unprofessional care leads to medical frustration

Honestly, I'm let down. For two years, I've been making calls just to secure a phone consultation, yet I've never been referred to a specialist. I ended up in the emergency room with a tumor. Initially, they attributed my symptoms to thyroid issues and prescribed thyroid treatment, but in reality, my symptoms were far more complex. I've only just undergone blood tests. In five years, I've never had another comprehensive analysis. When I reported bleeding, they seemingly disregarded my call. Let me illustrate: Imagine wanting a professional hair coloring, but instead, the receptionist suggests you do it yourself with a product that causes adverse reactions. You call back, and they recommend another product without directing you to a professional. This is the frustration when something is wrong with you - you need someone knowledgeable who understands your exact needs. Instead, the GP prescribes standard medication, and after two years, you're back at square one. Each phone call involves a different doctor who appears to have no record of your previous discussions, making you feel like you're starting from scratch every time. I'm sorry, but I expected more compassion from professionals who have taken an oath to care for patients.

Compassionate care and attentive doctors win me over

I'm truly thrilled that I switched to this medical practice after my unsatisfactory experience at Poters Avenue clinic. They are consistently prompt in returning my calls. The physician took the time to listen carefully to my concerns and provided a comprehensive explanation of the prescribed medication.

Rude receptionist ruins entire customer service experience

I'm bewildered by the unprofessional attitude of the front desk staff. Their service is absolutely deplorable. I merely sought some basic directional guidance, and yet the receptionist became inexplicably irritated. What could possibly justify such a response?? Utterly astounded.

Terrible medical care leading to devastating health consequences

Avoid becoming a patient at this general practice. Their quality of care has significantly deteriorated. They are inefficient with scheduling follow-up consultations and processing referrals. Appointments are consistently behind schedule, and for patients with serious illnesses, they seem indifferent about monitoring progress or arranging proper aftercare. My mother's lung cancer was diagnosed at such a late stage that treatment became impossible, despite her repeated attempts to have her persistent cough examined. When I needed hospital referrals, I was inexplicably directed to distant medical centers, while other patients received faster, more convenient local referrals. Their appointment system is completely unreliable - they provide time slots but routinely fail to see patients within the designated timeframe and are unresponsive when patients attempt to contact them.

Terrible service at local medical practice

This medical practice deserves to be shut down. The care provided is completely useless.

Terrible healthcare experience with unhelpful medical staff

I've had terrible experiences with this general practitioner's office. Scheduling an appointment seems impossible, and their phone response is incredibly slow. When you attempt to request a call back, they consistently fail to follow through. The reception staff are shockingly discourteous - they lack basic politeness, never offer a simple greeting, and display no compassion whatsoever. Even their attire reflects their unprofessional demeanor.

Terrible health centre with zero customer service

Without a doubt, this health centre represents the most abysmal medical facility I've ever been unfortunate enough to encounter. Securing an appointment is an exercise in futility, and their phone lines might as well be disconnected. Seriously, no one ever answers. Your only option is to trudge to the centre in person to attempt booking a consultation, and even then, seeing a general practitioner feels like an insurmountable challenge. To compound the frustration, the staff demonstrate an unprecedented level of indifference and unhelpfulness. I deeply regret not maintaining my registration with my previous physician. I cannot overemphasize how catastrophically poor this establishment is. If there is any way humanly possible to steer clear of this place, I implore you to do so.

Terrible service that left me frustrated and disappointed

Absolutely dreadful medical practice in this locality. Scheduling an appointment took an excruciatingly long two months. The reception staff appear completely incompetent and seem to serve no discernible purpose. One would be better off self-medicating with over-the-counter pain relief or heading directly to the emergency room rather than enduring this clinic's subpar service.

Terrible service that needs serious improvement

Extremely let down by the service quality. Serious issues need to be addressed and investigated. The staff demonstrate incompetence, and the overall service standard is unacceptably low. Significant improvements are required, particularly in appointment scheduling and digital service platforms.

Worst service ever nightmare at this place

Absolutely abysmal service! The employees are utterly incompetent. I was forced to visit their location three separate times just to schedule a simple appointment because they couldn't figure out their own booking process. Can you imagine the frustration? I had to use my precious work days to try and book this appointment, and when I finally arrived at the scheduled time, they claimed I wasn't in their system. They sent me home without any resolution! These people are beyond unprofessional - their level of incompetence is truly mind-boggling!!!

Terrible service and unprofessional receptionist nightmare

The front desk staff consistently fails to answer phone calls, leaving customers hanging for extended periods of around two hours. Their work ethic is incredibly poor, and they demonstrate a complete lack of commitment to their professional responsibilities. 😠

Terrible healthcare experience with discriminatory medical practice

Absolutely dreadful general practice clinic with appalling service. Racism is prevalent, and patients are treated dismissively when facing medical issues. This place doesn't even deserve a single star rating. The doctors are completely detached, prescribing medications without any genuine consultation or attempt to understand your actual health condition, as if they're simply trying to meet some pharmaceutical quota.

Terrible service and unprofessional medical staff

The staff's attitude was extremely unprofessional and unhelpful, and the medical professionals were equally disappointing. I strongly advise against visiting this establishment. May divine intervention assist us in this unfortunate situation.

Terrible service that left me completely frustrated

Absolutely terrible customer support, with employees displaying a consistently unhelpful and disrespectful attitude. Whenever you encounter an issue or require assistance, they're completely uncooperative. Their standard response is to direct you to phone support, but when you actually try calling, no one ever answers. Despite being a long-standing customer of this company for many years, I've never once been satisfied with their service quality.

Terrible customer service and unreliable communication

I've been attempting to schedule an appointment with them for what feels like an eternity. Every time I phone, I'm left waiting endlessly. I selected the callback option, yet nothing—absolutely no return call. Are they seriously treating customers like this?

Terrible customer service during my covid quarantine

It seems the front desk staff are preoccupied with card games, as they've been completely unresponsive for 72 hours, leaving me hanging while I'm stuck in isolation without any communication.

Terrible service and zero customer support

Attempting to schedule an appointment has been a nightmare. After enduring a grueling 80-minute hold, I requested a callback, but received absolutely nothing. The customer service is completely unacceptable. Their online assessment system is useless, repeatedly directing me to contact a representative, yet making that impossible. I'm trapped in an endless, frustrating loop of bureaucratic incompetence.

Worst customer service ever horrible phone wait

Waiting on hold for two hours just to schedule a service appointment is absolutely ridiculous. No one in the cycling industry should have to waste that much time trying to book a repair. I've never encountered such an inefficient system in my life, and this experience ranks among the most frustrating customer service interactions I've ever had. Their phone support is completely broken and desperately needs improvement. Absolutely unacceptable.