Child and Family Health Centre
Bad! (88 reviews)
Bad! (88 reviews)
Patients consistently report significant challenges accessing appointments at this practice, with unresponsive phone lines and lengthy waiting times creating barriers to care. Reception staff conduct and courtesy emerge as a persistent concern across the feedback, with many describing dismissive, discourteous, and unprofessional interactions. Appointment booking processes are frequently cited as difficult and inefficient, whether through phone contact or in-person visits, with patients experiencing extended hold times and failed callback requests.
While some patients acknowledge that clinical staff demonstrate competence and compassion, these positive experiences with individual doctors and supportive reception team members are substantially outweighed by widespread reports of poor communication, inadequate follow-up care, and lack of responsiveness to patient needs. Issues with digital systems, medication refills, and service coordination further compound access difficulties. A small number of recent reviews highlight exceptional care from specific staff members, suggesting that service quality varies considerably depending on individual interactions.
The practice appears to struggle with fundamental operational efficiency and patient-centred service delivery. Systemic issues around appointment availability, phone responsiveness, and reception experience require urgent attention to improve patient confidence in the service and ensure equitable access to care.
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Patients consistently report significant challenges accessing appointments at this practice, with unresponsive phone lines and lengthy waiting times creating barriers to care. Reception staff conduct and courtesy emerge as a persistent concern across the feedback, with many describing dismissive, discourteous, and unprofessional interactions. Appointment booking processes are frequently cited as difficult and inefficient, whether through phone contact or in-person visits, with patients experiencing extended hold times and failed callback requests.
While some patients acknowledge that clinical staff demonstrate competence and compassion, these positive experiences with individual doctors and supportive reception team members are substantially outweighed by widespread reports of poor communication, inadequate follow-up care, and lack of responsiveness to patient needs. Issues with digital systems, medication refills, and service coordination further compound access difficulties. A small number of recent reviews highlight exceptional care from specific staff members, suggesting that service quality varies considerably depending on individual interactions.
The practice appears to struggle with fundamental operational efficiency and patient-centred service delivery. Systemic issues around appointment availability, phone responsiveness, and reception experience require urgent attention to improve patient confidence in the service and ensure equitable access to care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Galina K.
5 years ago
Bad!
Terrible customer service with zero communication
I attempted to contact their customer service five separate times today, spending a total of 30 minutes on hold, yet no one ever picked up. This level of unresponsiveness is absolutely unacceptable!!!!
Recho S.
5 years ago
Bad!
Terrible service and endless wait times here
This medical practice has hit rock bottom and is absolutely unbearable. I'm eagerly looking forward to finding another healthcare provider. Attempting to schedule an appointment means enduring an interminable phone wait, typically lasting nearly 60 minutes, which invariably results in hanging up because no staff member ever responds. It's incredibly frustrating, particularly when you're genuinely concerned about your medical needs. At this point, shutting down the entire operation might actually be the most sensible solution.
Tasharn S.
5 years ago
Bad!
Terrible customer service at this establishment
The front desk staff demonstrated an appalling lack of customer service, displaying extreme discourtesy and disrespect. I was verbally berated and addressed in an entirely inappropriate manner, which falls far below any acceptable standard of professional conduct.
Slava R.
5 years ago
Bad!
Terrible testing experience with life-threatening delay
I've been anxiously anticipating my swab test results, and when I called to inquire, I was told I hadn't completed the test. My discomfort is intensifying by the minute. I absolutely cannot suggest this experience to anyone. The waiting is so excruciating that it feels like you could potentially perish before receiving any information.
And E.
5 years ago
Bad!
Terrible reception and zero customer care
The front desk staff were completely unhelpful. They completely ignored my letter marked as "urgent" and refused to schedule an appointment despite my visibly inflamed, red eye. At the very least, they could have informed me they had no eye specialist available, but instead they acted like I was wasting their time. I was forced to seek medical attention elsewhere on my own. This practice is an absolute embarrassment and a misuse of healthcare resources.
Muhammad H.
5 years ago
Great!
Comprehensive local healthcare hub with multiple services
This healthcare facility offers a comprehensive range of National Health Service and medical provisions for the surrounding area, encompassing general practice, hearing services, community dental care, pediatric mental health support, physical rehabilitation, occupational therapy, child development resources, and numerous additional offerings. Remarkably convenient, as it consolidates multiple essential healthcare services locally, eliminating the need for lengthy travel! Many of the existing reviews primarily focus on the ground floor's GP practice - specifically the Child and Family Doctors Surgery - which fails to capture the full breadth of services provided at this center.
Mohammad A.
5 years ago
Bad!
Mixed experience with frustrating medical practice
The front desk staff display a terrible attitude, yet the general practice physicians are competent. Their digital medication refill process is completely ineffective and frustrating.
Anand R.
5 years ago
Bad!
Frustrating healthcare experience with endless delays
Getting an appointment for my daughter with the therapist was already a challenging process, and then on the scheduled day, they cancel and suggest a phone consultation. During the call, they acknowledge that an in-person session is necessary, which was the original requirement, and promise to find someone to contact me with a new appointment within weeks. After patiently waiting two weeks, I called their number and was given an appointment with a wait time of one and a half months. I'm genuinely frustrated and skeptical about whether they will even follow through with this appointment.