Chiltern House Medical Centre

Unexpected vaccine blessing from administrative mix-up

Administrative oversight led to my unexpected flu vaccination, despite being a healthy 37-year-old. Surprisingly, this works to my advantage and benefits those in my immediate circle.

Disappointing medical experience with unhelpful doctor

Recently visited a physician who completely disregarded my health concerns after I shared my symptoms. I had hoped to explore potential referrals, but those were also summarily ignored. This experience stood in stark contrast to a previous consultation with another doctor who was attentive and genuinely engaged during our discussion. I'm truly frustrated by the lack of compassionate and thorough medical care I received this time.

Inconsistent care from once great medical practice

I've been a patient at this medical practice since the early 1990s, and initially, it was a fantastic experience with outstanding healthcare professionals and support staff. Unfortunately, in recent years, the original team has been replaced by temporary personnel, which means patients can't develop meaningful relationships with their doctors or establish continuity of care. The staff turnover has also been problematic, with some team members having communication difficulties that make understanding medical concerns challenging. While today's visit was surprisingly efficient—I was third in line and seen promptly with a satisfactory consultation duration—my experiences have been inconsistent. On this particular day, I'd rate the practice a solid 5 out of 5, but there have been times in the past when I would have given them just a 1. With more stable, permanent staff and doctors, this could truly be an exceptional medical practice. Here's hoping for positive changes in the future! 😁😁😁😁

Smooth and welcoming medical experience at clinic

Smooth digital check-in process, minimal wait time for my scheduled visit, the welcoming receptionist greeted me warmly, and Nurse Shannon's professional demeanor and kindness helped me feel relaxed.

Frustrating wait but worth the stellar care

The physician was top-notch, but scheduling remains a significant challenge. Their current system requires patients to navigate an online triage process before a general practitioner will contact them to potentially arrange a consultation.

Compassionate care at its medical best

Exceptional personnel at CHMC have consistently provided me with top-notch service. Whenever I've reached out, I've been accommodated immediately, receiving same-day appointments and prompt prescription assistance via telephone. An outstanding medical facility that truly delivers excellent care.

Professional service with exceptional care

The front desk staff displayed exceptional professionalism and warmth. Their communication was swift and efficient. Dr. Sajjad provided outstanding care with top-tier personal attention.

Smooth and efficient medical care with great service

I was thoroughly pleased with my visit to the medical facility today. The digital check-in process was seamless and straightforward. My appointment started precisely as scheduled, and I appreciated the ample time provided to thoroughly explain my medical concerns. The staff also offered comprehensive guidance regarding follow-up care. Everything went smoothly, and I left feeling completely satisfied - much appreciation to the team!

Amazing care from a wonderful medical professional

I've never encountered such an exceptional medical visit before! Edwina truly exceeded all my expectations. Her incredible helpfulness and warm demeanor completely transformed my entire day. She is undoubtedly an outstanding representative of your team and deserves the highest praise!

Worst medical experience ever terrible customer service

I'm forced to award the minimum rating because an even lower score doesn't exist. Their staff demonstrates a complete absence of empathy towards patients and families experiencing extreme distress. Communication is non-existent; in fact, the general practitioner abruptly terminated our phone conversation today. The level of service is utterly unacceptable.

Friendly staff make children's house a welcoming place

Recently, the atmosphere at Children House has significantly enhanced, largely due to Federica at the reception. She consistently greets everyone with a warm smile and demonstrates exceptional dedication in assisting people with their diverse challenges, consistently exceeding expectations. Additionally, Nurse Alison is equally commendable, offering a similarly delightful interaction. The work you both do cannot be simple, yet you manage to approach your responsibilities with remarkable professionalism and genuine compassion.

Terrible service leads to urgent cancer pathway switch

After multiple failed attempts to secure an appointment since January, I requested a nurse consultation to investigate potential cervical cancer, anticipating they would quickly escalate my concerns to the GP given my health changes. However, their response was dismissive - suggesting I simply be more assertive when booking appointments or consider getting seen while traveling in Spain or Turkey! Subsequently, I called back regarding a repeat prescription submitted days earlier, only to be informed it wasn't processed because I require a medication review. Isn't it standard procedure to proactively contact patients about medication reviews instead of blocking requests without communication? The final frustration came when even the helpful receptionist couldn't locate any records of my previous nurse tests. Having worked in the NHS for over two decades, I'm profoundly disappointed by the substandard care. As a result, I've transferred to a new GP practice, where I was immediately placed on the urgent two-week cancer screening pathway.

Life-changing care from an amazing doctor

I absolutely endorse this medical practice. Their scheduling is incredibly convenient, with same-day appointments readily available. The physicians consistently demonstrate exceptional care, going above and beyond to address patient concerns. Dr. Pillia, in particular, deserves special recognition for accurately identifying my allergy issue and directing me to the most appropriate specialist hospital. Sincere gratitude to him for his outstanding professional support.

Quick and efficient medical care

I've previously encountered difficulties scheduling medical consultations, but today's experience was different. I opted for a callback when I phoned, and to my surprise, they contacted me within the hour. I was delighted to secure an in-person appointment. The practice has clearly enhanced its service, with an exceptional receptionist and a fantastic physician.

Edwina shines bright amid mixed customer service

Edwina, the receptionist, stands out as a true professional. On numerous occasions, she has provided exceptional service to both myself and my child. However, there is another receptionist whose conduct reflects poorly on the entire team. I want to express my gratitude to Edwina for her outstanding work.

Terrible service and unhelpful medical center staff

Children's House Medical Centre is absolutely terrible as a general practice clinic. When seeking specific details about a hospital visit and a blood test, they merely provide a hospital phone number - what sort of assistance is that? They claim to be a healthcare service yet suggest only individuals over 80 can schedule blood tests. This medical center is completely unhelpful, constantly making excuses about not having doctors or being unable to book a blood test. It's frankly ridiculous - they're the biggest joke in healthcare this year.

Worst medical experience ever terrible service

Disrespectful front desk personnel and abysmal customer service. The medical professionals seem incompetent. I was left waiting on hold for nearly an hour, only to be instructed to try again the next day. A full week has passed with no resolution, and I still haven't secured an appointment. The entire experience is utterly unacceptable. I strongly advise avoiding this facility at all costs.

Terrible service impossible to get an appointment

Scheduling an appointment with this medical practice is a nightmare. For the fourth consecutive day, I've been dialing precisely at 8:00 AM to book a slot, yet each time they have no availability. The entire experience is incredibly frustrating and disheartening.

Frustrating appointment booking nightmare at this clinic

Securing a consultation at this medical practice is an incredibly frustrating experience. For weeks, I persistently called twice daily - at 8 am and 2 pm - only to be consistently informed that no appointments were available and to try again later or the next day. After two exhausting weeks of repeated attempts, I was unable to schedule any appointment. Ultimately, I was forced to transfer my medical registration to a different healthcare provider. My strong recommendation is that they modernize their booking system by implementing online appointment scheduling to improve patient accessibility.

Terrible medical service for ukrainian refugee patient

I've been a patient at Chiltern House Medical Centre for more than twelve months, and throughout this entire time, I have not received a single comprehensive health assessment. ABSOLUTELY NONE! Being from Ukraine during the ongoing conflict, I have no alternative healthcare options available to me. Communication has been challenging due to language barriers. I personally had to arrange a translator, securing their permission to assist with medical translations. Despite these efforts, there's been no progress. The staff at reception are dishonest and deceptive. They schedule appointments, but when you arrive at the designated time, they claim the doctor is unavailable. I absolutely do NOT recommend!!!!!