Chopwell Primary Healthcare Centre
Average! (8 reviews)
Average! (8 reviews)
Patient feedback reflects a mixed experience across several service areas. Positively, many patients report courtesy and respect from the nursing and administrative team, alongside compassionate care and helpful consultation approaches. The practice demonstrates flexibility in accommodating prescription requests and prioritises children's appointments. However, significant challenges emerge around access and communication.
Patients report substantial waiting times for appointments, difficulty reaching the practice by telephone, and instances where communication has been vague or dismissive of reported health concerns. Some patients felt their symptoms were not taken seriously during consultations, affecting their confidence in the care received. Telephone access appears particularly problematic, with reports of extended hold times and calls disconnecting before reaching reception. These access and communication issues contrast with the positive experiences some patients have had with individual staff members, suggesting inconsistency in service delivery across different aspects of the practice.
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Patient feedback reflects a mixed experience across several service areas. Positively, many patients report courtesy and respect from the nursing and administrative team, alongside compassionate care and helpful consultation approaches. The practice demonstrates flexibility in accommodating prescription requests and prioritises children's appointments. However, significant challenges emerge around access and communication.
Patients report substantial waiting times for appointments, difficulty reaching the practice by telephone, and instances where communication has been vague or dismissive of reported health concerns. Some patients felt their symptoms were not taken seriously during consultations, affecting their confidence in the care received. Telephone access appears particularly problematic, with reports of extended hold times and calls disconnecting before reaching reception. These access and communication issues contrast with the positive experiences some patients have had with individual staff members, suggesting inconsistency in service delivery across different aspects of the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Sandra R.
one year ago
Bad!
Couldn't get through on the phone line
I attempted to contact the practice shortly before closing time and was first in the queue. After waiting on hold for approximately fifteen minutes, the call disconnected. When I tried to ring back immediately afterwards, I found that the surgery had already closed for the day.
Mark M.
one year ago
Bad!
Reception staff dismissive and unhelpful with concerns
The entire clinical team has provided me with a deeply unsatisfactory experience. I have felt dismissed, treated with disrespect, and made to feel undervalued during my interactions. Despite presenting with multiple ongoing health concerns over an extended period, I have not received the support or treatment I feel I need. When presenting with various symptoms, I have been given vague responses and discharged without clear direction. It appears that only when involving formal complaint procedures or documenting interactions does the standard of care improve noticeably. The practice appears to have a poor reputation within the local community, and I was cautioned by other healthcare professionals before attending. Due to my health circumstances, I have limited alternatives and must continue using this service despite my reservations. I am extremely dissatisfied with the care provided and would rate my experience as poor.
Steve Q.
one year ago
Excellent!
Felt genuinely listened to during appointment
Excellent service
Ryan R.
2 years ago
Excellent!
Reception staff were helpful and attentive
I had a great experience with the customer service provided. I'm also grateful to the healthcare professional who took the time to listen to my concerns and assist me with my medication needs.
Ryan S.
2 years ago
Excellent!
Finally felt listened to and helped
I really appreciated the helpful approach I received during my appointment, especially after finding previous consultations less effective elsewhere. I would definitely recommend this practice to others.
Patricia J.
3 years ago
Average!
Struggling to reach the practice by phone
Experiencing difficulty reaching the practice by telephone
Una M.
7 years ago
Excellent!
Staff made time for my children's needs
This practice consistently prioritises children's appointments and is accommodating with unusual prescription requests. The nursing and administrative team are excellent, displaying genuine compassion and understanding. I felt well supported and valued as a patient without needing to escalate concerns publicly.
Stuart M.
8 years ago
Bad!
Long waits and dismissive attitude toward symptoms
I experienced significant delays at this surgery, waiting well over an hour for my appointment. During the consultation, I felt dismissed when the clinician expressed unfamiliarity with my reported condition and suggested it may not be valid. This left me frustrated and lacking confidence in the care I was receiving. I subsequently sought a second opinion through private healthcare and was able to access treatment elsewhere. I ultimately did receive confirmation of my condition and the symptoms I had been experiencing. Overall, I felt the interaction lacked the level of understanding and validation I needed during my visit.