Bransholme Centre

Couldn't get through on the phone

Not a worthwhile use of my time

Staff were helpful from booking to appointment

Outstanding experience throughout my visit, with consistently helpful and professional service from everyone on the team.

Couldn't get through on the phone line

The service provided fell significantly short of expectations and represents a disappointing reflection of current healthcare system priorities.

Shopping centre review posted to wrong platform

The shopping centre offers excellent facilities for all your retail requirements with a wide variety of stores stocking numerous different products ranging from hot food to frozen goods, cards, gifts, clothing and much more. Everything you could need or want is available there. The location is convenient and there is ample parking available.

Reception staff dismissive during late evening appointment

Called 111 and was given an appointment at 23:15. The receptionist who answered was unhelpful and showed no understanding of my situation. By 23:45, the clinician appeared to leave without seeing me. This was a disappointing experience with the service.

Unhelpful staff passed my problem elsewhere

Not a helpful experience. The practice seemed to dismiss my concerns rather than address them properly.

Receptionist dismissive until I explained my symptoms

Called the practice this morning to request an appointment. The receptionist came across as quite dismissive, immediately suggesting I visit the pharmacist instead without first enquiring about my concerns. When I explained that I was experiencing breathing difficulties and suspected a respiratory infection, requiring medical assessment and potential prescription medication, an appointment suddenly became available. I found her manner to be inappropriate and unhelpful. It sometimes feels as though staff may overestimate their role in the appointment process.

Unfriendly staff made the visit unpleasant

I would not recommend this practice. The experience was disappointing due to unhelpful and unprofessional conduct from the team.

Convenient location with helpful staff and parking

The team here are welcoming and approachable, and the location is convenient with nearby retail facilities and ample complimentary parking for both visitors and employees.

Comfortable wait, quick resolution with antibiotics

Waited two hours but the waiting area was quite comfortable. Saw a helpful clinician who quickly provided me with the medications I needed.

Clean waiting room made a good impression

The premises were well-maintained and hygienic.

Waiting times manageable even when it's busy

I couldn't be more satisfied with the care I've received from the urgent injuries service. Both of my children have attended on a couple of occasions for head-related injuries from school incidents and high temperatures. Each time, I've been seen within two hours, even during busy periods, and the staff have been consistently pleasant and professional, resolving matters promptly on the day. I do notice they appear to prioritise children over adults, which I think is appropriate depending on the severity of the issue, and they also seem to give priority to elderly patients when needed. I believe people can be impatient these days and don't always appreciate how stretched the NHS is, with staff working hard and long hours to support us. They can only work as quickly as circumstances allow, and that deserves respect. The GP practice is a different matter, as getting an appointment requires calling before 8am, though again, appointments for children and elderly patients seem to come through more readily. My advice would be to avoid disclosing your specific issue to reception staff, as they are not clinicians and may not book you appropriately. I once experienced this when seeking help with pain and was booked for a different service than what I actually needed. Given my medical history and experience managing my own health, I knew what I required, but reception staff don't have access to my full medical records like the doctor does. Once I called back and was more guarded about my symptoms, I got an appointment immediately. Receptionists aren't doctors, and that's been my only frustration with the practice. I've considered changing surgeries but decided against it because I value the doctor I see there. They're excellent, and I've been with this health centre for most of my life and prefer to stay.

Impossible to book appointments here

Avoid this GP practice. The service at this health centre has been disappointing. A family member has been attempting to secure an appointment for approximately a month without success. Despite being told that a clinical appointment was necessary, this proved difficult to arrange given the limited availability of clinicians at the practice. A formal complaint is being considered, along with the possibility of registering with a different practice.

Festive shopping centre visit during busy season

The shopping centre was quite bustling with people doing their festive shopping. The venue was decorated with seasonal decorations and festive music was playing throughout to mark the upcoming holiday period. In the middle of the shopping centre, there was a festive character seated in a chair with assistants nearby, engaging with younger visitors.

Prescriptions ready on time with friendly staff

I have been visiting this pharmacy for approximately six months and have had a consistently positive experience. My prescriptions are always prepared promptly, with a text notification sent when they are ready, which is very convenient. The team members are friendly, approachable and genuinely helpful. The pharmacist in particular has been excellent – they are personable, clearly knowledgeable and always happy to offer guidance and support. I am very satisfied with the service provided here.

Long waits despite young children needing care

The waiting times were quite lengthy, and it seemed that younger patients could have been prioritised ahead of older individuals. There were several young children present who appeared to need attention, yet the overall pace of service felt slow and unhurried despite the circumstances.

Reception staff blocked access to urgent appointments

I would caution against attending this practice based on my recent experience. My partner required testing for a serious health concern and encountered significant difficulties accessing appointments. The receptionist appeared unwilling to review relevant medical information on the system and suggested that the case was not urgent enough to warrant a timely appointment, recommending a month-long wait instead. Over two consecutive days, I called at opening time and was told all available slots had been filled within minutes, yet an appointment was subsequently offered for several weeks ahead. This inconsistency was frustrating and raised concerns about appointment availability and how cases are being prioritised. While I found the nursing and clinical staff to be professional and helpful, the barriers to accessing care through reception made the overall experience problematic. I would have appreciated more flexibility and responsiveness when dealing with a potentially serious medical matter.

Didn't feel like they cared much

The service fell short of expectations.

Receptionist could've been friendlier

The reception staff member was unhelpful, while the nursing team provided excellent care.

Reception staff went the extra mile for me

Urban medical centre I recently visited both the city centre and suburban locations for separate health concerns. I made an error reading my appointment time and arrived ten minutes late. The receptionist at the first location was very kind and reassuring, letting me know there was no issue and that she would accommodate me, which I greatly appreciated. My second visit was at the suburban branch. I had difficulty using the check-in system, so I asked the receptionist for assistance. She was helpful and promptly registered me manually. The healthcare professional I saw during my appointment was exceptionally caring and made me feel at ease immediately. She was clearly a valued member of the practice.