Bransholme Centre

Reception staff were dismissive and disorganised

I had a disappointing experience during my visit. I arrived for my scheduled appointment but experienced a significant delay in being seen. I noticed that several patients who arrived after me were called through ahead of me, which suggested poor organisation of the appointment system. I found the reception staff unhelpful, particularly one member of the team whose manner I felt was dismissive. Due to my frustration with the wait and the service, I decided to cancel my appointment and leave. Overall, I was not satisfied with how the practice was run on that occasion and would suggest others consider their options carefully before attending.

Long waits and nowhere to sit

I would prefer to use private healthcare instead, as I find the NHS experience unsatisfactory. The waiting times are excessively long, often exceeding several hours. There appear to be insufficient medical professionals available. The staff attitude comes across as dismissive and unhelpful, despite their compensation packages. The facilities lack adequate seating for patients, and I find it frustrating that pay increases are being sought. Overall, this experience has left me quite dissatisfied.

Felt ignored and left waiting in pain

I was asked personal questions while other patients were present and was placed in a separate waiting area where very few people were seen during my time there. I left feeling worse than when I came in, and the staff did not seem particularly concerned about my situation.

Reception listened but consultant was dismissive

My daughter was denied entry to the building for her appointment despite having a negative rapid antigen test and was told to obtain a PCR test instead. I found this inconsistent, as the same rapid test is accepted in other settings where large numbers of people gather. The recommended PCR test, which has faced recent quality concerns, would apparently grant access to medical care. When I contacted the practice to discuss this, the receptionist was attentive and escalated my concerns to a senior clinician. However, the clinician who called back displayed an unhelpful and dismissive manner, which discouraged me from pursuing the conversation further and prompted me to share my feedback here instead. Overall, I felt that the professionalism and approach to patient concerns fell short of what I would expect from healthcare services.

Early appointment and genuinely helpful staff

Excellent experience. I contacted the out-of-hours service and they arranged an appointment for me in the morning. I was actually seen earlier than scheduled. The staff throughout my visit, from reception to the clinician I saw, were friendly and supportive. I don't frequently require medical services, but this visit was handled brilliantly.

Long wait for a routine appointment

Would rate lower if possible, as I experienced an exceptionally long wait of over three hours for a routine appointment.

Reception staff made me feel welcome and heard

Attended the podiatry clinic this morning and was seen by a member of the clinical team. I received excellent care from this dedicated and attentive practitioner. I had been quite concerned about my foot health, and the clinician listened carefully and addressed all of my concerns thoroughly. I feel reassured that my feet are now receiving proper professional attention. The practitioner has also liaised with my GP regarding prescriptions to help manage my symptoms. I would also like to thank the friendly and welcoming reception staff member who assisted me.

Slow service but they get the job done

The practice handles matters adequately, though the service can be quite sluggish with considerable waiting times involved. I'm familiar with how things operate here from attending on multiple occasions.

Efficient triage got me seen quickly for my arm

I had not shared feedback publicly previously, but I felt compelled to do so given my positive experience at this practice. Upon arrival with a physical injury, I underwent appropriate health screening and assessment procedures. The clinical prioritisation process was handled very well, and I was seen by a healthcare professional who demonstrated considerable expertise and knowledge. The guidance I received regarding recovery management and self-care was clear and straightforward, with helpful information about potential complications and where to seek further support if needed.

Friendly staff made me feel heard

I received welcoming and courteous assistance during my visit.

Reception staff attitude made appointment frustrating

The receptionist's manner was quite dismissive and unhelpful. After attempting to reach the practice multiple times without success, I requested to wait inside rather than in my vehicle. The response came across as curt and unwelcoming, with a comment about being occupied. When I pointed out that the waiting area wasn't particularly busy and there appeared to be several staff members available, the response remained defensive and unhelpful. Later, I overheard a conversation between staff members where a comment was made suggesting my appointment time would be extended, which felt like a deliberate consequence of the earlier exchange. The interaction left me feeling frustrated and disappointed with the level of professionalism displayed.