Church Lane Medical Centre

Reception staff made the rescheduling straightforward

My husband attended an appointment today to have his stitches removed, having previously rescheduled from an earlier date as the area hadn't fully healed. I had some concerns going in, but the staff member who saw him was absolutely wonderful. She carefully and effectively removed the buildup around the site, then took out the stitches. The care was excellent, and the results are remarkable—you genuinely cannot see any trace of where they were.

Extended appointment helped ease my anxiety

I'm absolutely terrified of medical appointments and anything associated with healthcare. I had to attend for my routine blood test today, which I had been postponing due to concerns about covid. I was scheduled for an extended appointment as I needed to lie down during the procedure. I was shaking from anxiety beforehand. The healthcare professional I saw was incredibly reassuring and managed to calm me down enough for my blood pressure to be recorded successfully. She demonstrated excellent professionalism and competence in her role. She's a real asset to the practice, and I feel confident about attending future appointments with her. I'm grateful to the entire surgery team for their support.

Prompt diagnosis prevented hospital admission

An amazing service run by wonderful people. I'm really grateful to the clinical team here. They provided prompt diagnosis and treatment, and I'm genuinely thankful for the care I received. Hats off to you all.

Quick thinking made all the difference here

A clinician at this practice saved my life through their quick thinking and ability to recognise the seriousness of my condition. They arranged for me to be seen urgently at the hospital where I received the treatment I needed. This clinician was the only one who took my symptoms seriously and acted with the speed and decisiveness that made all the difference to my outcome. I am forever grateful for their care and attention, as I genuinely believe I would not be here today without their intervention. They deserve recognition for the exceptional standard of care they provided.

Friendly receptionist made me feel welcome

I recently visited the practice and saw a member of staff I have seen on several previous occasions. They were very friendly and welcoming, with a warm and cheerful demeanor throughout the appointment. Their positive attitude and pleasant manner made for a pleasant experience, and they are clearly a valued member of the practice team. Well done to them.

Couldn't get through to reception in time

The surgery became available at 8am. I managed to reach reception at 8.10am. Unfortunately, there were no available appointments remaining for my mother. This seemed quite surprising given the early time of day.

Receptionist went above and beyond to help

Would like to comment on the receptionist, a lovely kind and helpful person who always has a smile and nothing is too much trouble. They always go above and beyond to help, nothing is too much trouble for them. A true gem.

They've finally got back on track

Things have been challenging recently, but there has been a positive turnaround. On a personal level, I have always been treated well here - though the last several months were disappointing. Fortunately, standards appear to have improved and the service is back on track. I hope this continues. Thank you.

Kind staff made me feel properly listened to

This practice has demonstrated kindness, thoughtfulness and care across all staff members, from those at the front desk through to clinical personnel. The team has proven dependable and supportive whether attending for standard appointments or urgent matters.

Reception staff weren't helpful on the phone

Can't fault the clinical staff, they're excellent. However, the reception experience was quite different and disappointing. The administrative team weren't particularly helpful, and communication was difficult both in person and over the phone, even when attempting to explain circumstances.

Couldn't book face to face appointment as promised

Attempting to secure an in-person appointment proved very difficult despite explaining that I had been advised by a clinician to arrange one for today. Since this instruction was not recorded in the system, I was offered a telephone consultation with a doctor later that day instead.

Helpful clinicians let down by reception staff

The clinical staff are excellent, however the experience with reception staff is quite different. They come across as unhelpful and discourteous.

Receptionists rushed me away during booked appointment

I found the appointment process frustrating. The surgery cancelled my booking, and when I attended as scheduled, I was informed that the healthcare professional I needed was unavailable, despite seeing other patients being attended to. I did not receive all the requested test forms I expected. The reception staff seemed hurried in their interactions, and overall the experience felt dismissive of my needs. The service did not meet my expectations for professional care and attention. I would suggest considering alternative GP surgeries in the area.

Communication breakdown delayed urgent medication

My husband is a patient at this practice. He has been waiting nearly two weeks for a new medication that was recommended following a specialist telephone consultation. When he collected his prescription yesterday, the new medication was not included. After contacting the surgery, he was informed that the specialist's communication had arrived after the routine prescription had already been processed. The surgery indicated that a clinician would call him yesterday to arrange the new prescription for the same day. This call did not take place. He made another attempt to reach the practice and was again assured that a clinician would contact him. The call never came, and he did not receive the new medication. He requires these tablets urgently, and the two week delay is deeply frustrating. The service provided has been disappointing.

Supportive staff helped through difficult time

Excellent practice with a caring and supportive team, particularly during a recent period of significant health challenges.

Team made me feel truly valued

A heartfelt thank you to the wonderful team and all of the dedicated work that you do.

Couldn't get appointment for young child

Unable to secure an appointment for a one-year-old due to availability constraints.

Family gets prompt emergency care here

Excellent practice where my family consistently receives attentive care. The team has been particularly responsive during urgent situations. Highly satisfied with the quality of service provided by all staff members.

Occasional waits but no real problems

No problems experienced, aside from the occasional wait to be seen by clinical staff members.

Impossible to get an appointment by phone

Terrible experience trying to book an appointment. I've called multiple times over several days without success in securing a slot. Despite rarely needing to visit, I find it frustrating that others seem able to access appointments more readily. The service feels overwhelmed and struggling to cope with demand.