Church Lane Surgery

5 star Dr. L.Boyle

HI. Join the surgery in January , this was my second visit . DR. Boyle , has treat me with exceptional care , with 100% understanding my needs , as a patient . Thank you ;

Reception turned me away without checking availability

I attended the practice this afternoon to inquire about available appointments and found that my expectations were unfortunately met and even exceeded in the wrong way—entirely unhelpful and of no practical use.

Online-only booking leaves older patients behind

I have been a patient here for over two decades and feel the practice has become increasingly disconnected from older patients. The appointment system now requires online booking, which means you cannot speak to reception staff by telephone. Additionally, doctor consultations are now conducted via text rather than phone calls. Many older patients struggle with digital communication methods, and this shift in how the practice operates feels like a significant step backwards.

Booking system left me on hold for hours unnecessarily

Getting an appointment at this practice proves to be unnecessarily complicated and deeply frustrating. I visited the practice in person during the holiday period to arrange a follow-up appointment and was instructed by reception staff to telephone the following day within a specific time slot to complete the booking. I adhered to these instructions precisely. The practice's website indicated it would be operating on that day, so I called as directed and found myself on hold for considerably longer than an hour, with repeated assurances that I was at the front of the queue. Despite this, my call went unanswered. After persisting for some time, I made another trip to the practice in person, only to discover it was actually closed, contradicting both the website information and the ongoing hold message on the telephone line. This consumed considerable time and frustration that could have been prevented through accurate information about opening hours and a more reliable telephone system. Being directed to visit in person, then instructed to call instead, then left waiting while the practice was genuinely closed represents a poor experience. Obtaining routine healthcare should not present such obstacles. The booking procedures and how the practice communicates with patients require urgent attention and improvement.

Online forms make concerns feel unheard

My concerns with this practice began following the introduction of the new online form system. Since implementing this change, the standard of care I have experienced has noticeably declined. I frequently feel that the forms I complete are not being thoroughly reviewed or given proper consideration. When responses do arrive from clinical staff, they often seem to overlook the specific issues I have outlined. On one instance, I communicated serious health anxieties, yet these were not acknowledged in the reply I received. The insufficient level of medical attention is now negatively impacting my wellbeing. I am losing confidence in the process of seeking help, as my attempts to communicate my needs clearly and persistently do not appear to result in being understood. When I recently contacted the practice for assistance because another healthcare provider was not responding adequately, I was advised by a clinician that I needed to take greater personal responsibility in managing my care. This feedback was upsetting. I have been making considerable efforts to manage my situation – completing forms, following up, and explaining my circumstances – yet these efforts frequently lead to feeling overlooked or disregarded. The situation feels contradictory, as increased effort to engage with the system seems to result in less responsiveness. This experience has left me feeling unsupported by an organisation whose purpose is to deliver care. The reason this is not a lower rating is that there have previously been individual clinicians here who demonstrated genuine commitment to their patients. I have valued their approach; however, accessing their support now feels increasingly difficult.

Receptionist confusion made getting repeat medication impossible

I have been registered with this surgery for three months and have been attempting to secure an appointment to address my medication management and ongoing health concerns. However, I have encountered significant difficulties navigating the process. I receive conflicting information regarding who is responsible for managing my repeat prescriptions, with some staff suggesting I need to see a clinician while others indicate that administrative staff handle this function. I am uncertain whether medical professionals are actively available at this practice, as my experience has been frustrating and unhelpful. Obtaining my repeat medication has proven to be a challenging process, with repeated explanations that as a newer patient, I cannot receive further supplies without a clinical appointment. After three months without meaningful support, I have decided to seek care elsewhere. This has been among my most disappointing healthcare experiences.

Helpful staff despite the busy clinic

The practice is consistently busy, though the team members are always willing to assist.

Staff listened and treated me with respect

This is an excellent medical practice. The team members are welcoming and courteous. The clinicians consistently take time to hear what patients have to say. Much appreciated.

Staff made me feel genuinely listened to

Excellent team members

Staff made us feel genuinely supported

Absolutely wonderful team. We have consistently received excellent care and feel reassured that support is always available whenever needed. Both my partner and I feel genuinely valued and well looked after. Thank you to everyone at the practice for their dedication and compassion.

Receptionists made booking straightforward and easy

An excellent GP practice with outstanding service across all staff members. The urgent referral service is a wonderful addition that has proven particularly beneficial for our family's healthcare needs.

Staff were helpful and welcoming

The team here is consistently pleasant and always willing to assist with any needs.

Helpful staff and convenient on-site dispensary

Excellent GP practice with outstanding clinical staff. The team consistently demonstrates helpfulness, appointments run punctually, and the in-house pharmacy service is of high quality.

Efficient staff made me feel well looked after

This practice is among the finest I have attended. The reception staff and clinical team are outstanding and demonstrate excellent efficiency.

Practice sorted my problem quickly and efficiently

The entire team at this practice is outstanding and handles patient concerns with speed and effectiveness. When necessary, they promptly arrange hospital referrals for additional investigations. I'm very grateful for the excellent service provided.

First appointment went smoothly today

Very good my first experience today with the GP practice. THANKS

Quick morning appointment and thorough examination

Following an early morning telephone call to arrange a medical appointment, I was able to secure a same-day slot within just over an hour. The healthcare professional I saw was punctual and gave me their full attention while I described my concerns. A thorough examination took place, including vital sign measurements and a sample collection. Time was invested in reviewing my medical background through the system, after which I received a treatment plan and information about the subsequent steps in my care. Upon completion of the consultation, I was informed that my prescription had already been sent electronically to the local pharmacy, delivered with a warm gesture. This initial visit to the surgery proved to be an excellent experience. Having relocated from another region where obtaining in-person consultations has become increasingly difficult, I was pleasantly surprised to encounter a practice that demonstrates genuine care and accessibility. The pharmacy staff also made a positive impression, greeting me courteously and processing my prescription without delay. The entire experience significantly improved my outlook. I am grateful to everyone who contributed to this positive encounter.

Felt genuinely listened to and respected here

I'm somewhat hesitant to express how excellent this facility is, but it truly deserves top marks and represents the standard that other practices should aspire to reach. The staff and overall service have been outstanding from start to finish.

Long-term patient appreciates consistent prompt service

I have been a patient at this practice for over a decade and have consistently received excellent and timely care from all members of staff throughout my time here. I feel fortunate to have access to this service. While GP services elsewhere appear to be declining in quality, this practice maintains its commitment to high standards. I am grateful for the care provided.

Friendly staff made the whole visit smooth

Excellent experience across the board, from the clinical staff to the nursing team to the front desk personnel. This appears to be among the finest general practices available.