Church Lane Surgery (Braintree)

Terrible medical service that fails patients completely

Utterly appalling service. Without a doubt, they merit zero recognition. Scheduling an appointment is an exercise in futility, and their app's functionality is severely limited to select devices. Despite dialing precisely at 8am, we were still unable to secure a slot for a critical ear infection. Avoid this circus of incompetence at all costs. Your personal health is far too valuable to waste on these indifferent charlatans. Save yourself the frustration and keep your hard-earned money away from these uncaring individuals!

Quick and reliable customer support

Extremely supportive and efficient assistance provided

Terrible service and communication nightmare

Repeated phone attempts yield no response, the mobile application is completely non-functional, and reaching customer service seems utterly futile - yet I'm convinced that if I were to physically visit their location right now, there would be zero wait time.

Fantastic healthcare and friendly staff at church lane

I've experienced exceptional care at Church Lane Surgery. The receptionist, Becky, always greets patients with a warm and supportive demeanor, making the environment feel inviting and comfortable. Their recently implemented booking platform is intuitive and significantly more convenient compared to the previous morning-only telephone scheduling approach.

Quick and caring medical service

I called early in the morning around 8 o'clock with a scheduled visit at 9. I met an amazing physician, Dr. Samantha, who was incredibly supportive in addressing my medical issue. She was not only professional but also exceptionally kind and courteous. I would absolutely rate this encounter as perfect - a solid 10 out of 10.

Excellent pharmacy service saved my prescription day

Encountered an issue with my medication order. Despite calling outside regular business hours, the support team was incredibly responsive. They resolved my prescription concern completely during a single phone conversation, which I greatly appreciate.

Exceptional care and compassion at this medical practice

Without a doubt, this medical practice stands out as the top healthcare facility I've encountered. The clinic's interior is immaculate and professionally maintained. Every physician I've consulted has been exceptional, providing compassionate care for both myself and my daughter during our separate visits. Each examination was comprehensive, with appropriate referrals and follow-up care arranged when necessary. The staff offered valuable guidance and support, giving us the sense that they had thoroughly addressed all our medical concerns. We both felt genuinely heard and left completely satisfied with the treatment. There are absolutely no criticisms I can offer. I wholeheartedly endorse this practice to anyone seeking quality healthcare.

Compassionate care from sam at church lane surgery

I wanted to share a positive experience at Church Lane Surgery regarding some recent health concerns. The nurse practitioner, Sam, was incredibly supportive and thoroughly explained everything I needed to understand about getting my health back on track. She helped me feel comfortable and clearly outlined the upcoming steps for managing my conditions and treatment. I'm truly appreciative of the exceptional help, detailed information, and overall pleasant interaction. My sincere thanks to the staff.

Quick and caring medical support saves the day

Submitted an appointment request following my emergency room visit the day before. Quickly assessed and received a same-day consultation. They prescribed medication on the spot and scheduled a physiotherapy session immediately! Exceptional care and efficiency - truly grateful.

Great pharmacy with helpful staff and useful app

Whenever I require assistance, their service consistently meets my expectations. The personnel are welcoming and supportive. Prescription handling is smooth and hassle-free. Their recently launched mobile application offers a wealth of health and wellness insights, though it takes a bit of navigation to discover all the features!

Terrible customer service and broken appointment system

Absolutely terrible customer service. Attempted to schedule a slot, but all available times vanished by 8:15 AM. I've been on hold with their office for more than a quarter of an hour. They've sent me text confirmations about a phone consultation, yet no call ever materializes. Completely unacceptable - zero rating deserved.

Horrible healthcare experience with terrible communication

The communication with this medical practice is absolutely appalling. After repeatedly attempting to reach them for weeks, their eventual response is filled with conflicting and nonsensical information. Their approach to pediatric care is especially problematic—the doctors are harsh and completely lacking in empathy when treating children, showing no sense of urgency or concern for their young patients.

Vaccination booking nightmare with zero customer support

Over the past month, I've been struggling to schedule my son's follow-up vaccination, which should be done a week after the previous one. Calling their line redirects me to their website, with instructions to connect to the Evergreen app, but I'm met with a frustrating 404 error page. The phone system offers no way to speak with a human outside of an absurdly narrow 5-minute window between 7:30 and 7:35. When I manage to get in the queue, a robotic voice immediately informs me they're at full capacity. I attempted to use their old system, Anima Health, only to find it's either down for maintenance or overwhelmed - essentially telling me to go away. The online system is equally useless. It offers no vaccination booking options, only prescriptions, and it crashes my Chrome app after just 5 minutes. The desktop site is incredibly difficult to navigate on a mobile device. At this point, I'm considering walking in and being told to get lost in person.

Quick help when i needed it most

I needed an urgent consultation and was amazed by the swift scheduling of my appointment. The front desk staff were incredibly helpful in managing my referral documentation, and the follow-up care has been remarkably smooth. I'm truly thankful for the exceptional service I've experienced.

Frustrating service with impossible booking system

I attempted to access the online service right when it opened at 7:30am, but by 7:34am the system was already showing as completely booked for the entire day. When I tried phoning at 8am, I couldn't even enter the queue. After waiting around for an hour, I ultimately abandoned my efforts in frustration.

Insensitive doctor dismisses young patient's real concerns

I've encountered multiple unsatisfactory interactions at this practice, with only a few doctors being genuinely compassionate. During today's appointment, I was subjected to intrusive questioning about my personal medical journey. When I mentioned ongoing diagnostics for fibromyalgia and Ehlers-Danlos syndrome, the healthcare professional dismissively claimed I was too young for such conditions, suggesting it was merely stress-related and not a significant issue. Completely disregarding the purpose of my visit for heartburn and acid reflux, she repeatedly veered into unnecessary commentary about my health. She criticized my use of crutches, insisting they would exacerbate my pain, despite my understanding that they're currently my only mobility option until I receive a custom wheelchair. Normal hospital wheelchairs cause me substantial discomfort. Her persistent attempts to invalidate my experiences were deeply offensive. She repeatedly suggested that I couldn't possibly be disabled at my age and that any potential conditions would only result in minor, insignificant symptoms. Her approach felt patronizing and dismissive of my lived experience. I left the appointment feeling profoundly uncomfortable and disheartened that even healthcare professionals can be so reluctant to acknowledge patients' genuine medical challenges. Update: Upon reviewing the NHS app referral, I discovered she was subtly implying I was fabricating my disabilities because I wasn't using crutches during a September consultation - which makes sense, as I didn't obtain my crutches until October. She even mentioned another doctor sharing similar doubts, suggesting unprofessional discussions about patient confidentiality. I will be formally reporting this inappropriate behavior and pursuing further action, as questioning a patient's disability is completely unacceptable.

Worst medical experience of my miserable life

Completely useless. If you're unwell, steer clear of expecting this procedure to provide any relief.

Terrible healthcare service leaves patient stranded and frustrated

Completely unacceptable situation where my colleague endured a two-week wait for an appointment. Upon arrival, already feeling ill and extremely exhausted, she discovered the facility was entirely shut down at 4 PM. Apparently, staff training was underway, but no prior communication was made to patients. The appointment remained visible on the NHS app, making the entire experience even more frustrating. Such disrespectful treatment of patients is utterly unprofessional. Providing such substandard service in the 21st century is absolutely ridiculous. One can only hope they might actually learn something from this so-called "training" session.

Terrible healthcare experience at this unresponsive clinic

Absolutely the most disappointing medical practice I've encountered. Scheduling an appointment is nearly impossible. The staff appears completely indifferent to patient concerns! My strong recommendation is to steer clear of this clinic. My personal experience has been nothing short of terrible, and my health has only deteriorated since becoming their patient. I'm definitively moving on from this practice. My intention is to warn potential patients about the substandard care provided here.

Terrible service and frustrating medical experience

Getting an appointment is impossible, and their phone lines are always jammed. They're cutting off critical medications for patients who desperately require them, and the problems just continue to pile up.