Church Lane Surgery

Terrible scheduling but great medical care

Scheduling a consultation here is an absolute ordeal! However, the medical staff are truly exceptional, demonstrating genuine attentiveness and care during appointments.

Terrible service from understaffed and unhelpful clinic

I called to schedule holiday vaccinations for my September trip, only to be informed they couldn't book me an appointment until September itself. With just one nurse working a mere three days weekly, their availability is incredibly limited. Their unhelpful suggestion was for me to search online and find a private clinic in Leeds. As a result, I've decided to leave this medical practice entirely.

Frustrating medical experience with ineffective treatment

I've visited this medical facility multiple times regarding the same issue, and on each occasion, the physicians prescribed a different topical treatment that ultimately proved ineffective.

Frustrating morning at the clinic with no appointments

Arrived at the medical practice early morning around 8:05 am to schedule an appointment, only to find that every single slot was already taken. It was puzzling how all available times could vanish so quickly when there seemed to be no patients around. Eventually managed to secure a telephone consultation with the pleasant Dr. Wilson at 10:20 am.

Helpful reception team saved my medical day

The Reception Staff went above and beyond by guiding me to a nearby Community Health Centre I was previously unaware of, since all slots at the original Surgery were completely full. They successfully arranged an in-person consultation with a Doctor at the alternative location. Much appreciated.

Impossible wait times for medical care

Getting a slot at this place is about as likely as spotting a mythical creature in the wild - practically impossible.

Exceptional care at a welcoming local practice

The staff at this medical practice are consistently kind, supportive, and understanding. My experiences with Church Lane Surgery have consistently been of the highest quality in terms of patient care.

Worst travel experience ever avoid this company

Awful employees, horrible reservation process.

Terrible service and unprofessional staff at medical practice

I attempted to contact the medical practice and, after considerable difficulty, finally reached someone who abruptly terminated the call while I was mid-conversation. The behavior was extremely discourteous, leaving me deeply worried about the treatment of other patients. Receptionists serve as the initial point of contact for a healthcare facility, and these staff members are clearly falling short in providing a professional and compassionate first impression.

Reliable local practice with friendly staff and modern feel

I've been going to this practice since childhood. It's fine that they switched to phone consultations due to COVID. You might wait around 10 minutes on the line, though sometimes it can be longer. I suggest calling at 8am. The receptionists are decent - some are friendly while others can come across as slightly abrupt, but they ultimately do what needs to be done. The waiting room is well-proportioned, not massive but comfortably sized and recently updated. The doctors are wonderful.

Frustrating phone wait with abrupt disconnection

Spent nearly an hour on hold today, crawling from position 20 to position 2 in the queue, only to have the call abruptly disconnected. Exceptional service from Church Lane Surgery - NOT! I rarely visit the clinic, but I'm seriously considering switching healthcare providers. After checking other reviews, it seems Rydings Surgery is equally disappointing 🙄

Disappointed with poor hormone treatment support

I've relied on this service for years, but now I'm deeply disappointed. They consistently ignore my concerns and fail to understand the challenges faced by individuals dealing with hormonal issues. Their approach lacks empathy and demonstrates a complete disregard for patient experiences.

Exceptional medical care with compassionate staff

Since relocating to this neighborhood a year ago, I've consistently experienced the medical practice as exceptionally supportive and welcoming. They've been incredibly responsive to both myself and my child, always striving to schedule appointments or provide telephone consultations, even when requests come with minimal advance warning.

Terrible healthcare system with impossible appointment scheduling

What was once an excellent medical practice has now implemented a deeply flawed same-day appointment scheduling system that requires calling at 8am. This approach is completely unacceptable. For four consecutive mornings, I've been dialing precisely at 7:50 am, only to encounter a perpetually busy signal, with no semblance of a proper call queue. By the time I manage to reach a representative around 8:45, every single appointment slot has vanished. I am utterly bewildered by how medical care can be distributed so haphazardly and randomly. The entire process is fundamentally unacceptable and represents a total breakdown of reasonable patient access.

Terrible service and no doctor appointments available

Once a top-tier medical practice in Brighouse, they've now fully committed to the "no doctor appointments" approach, hoping patients will miraculously recover through endless video consultations with nurses, physiotherapists, and even a virtual surgery cat - anyone but an actual physician. They might as well shut down completely. Securing an in-person appointment now requires waiting over a month, with no assurance of receiving the specific medical service you've explicitly requested. Why not just close the doors and stop masquerading as a public service funded by my tax contributions? Let someone competent take over who genuinely wants to provide healthcare. Expect my transfer paperwork in the mail soon, and I hope other patients follow suit to deprive these doctors of the funding they seem so desperate to maintain. Their threat of industrial action is laughable, considering they're already not providing any meaningful service - perhaps this might finally trigger some much-needed reflection on their abysmal patient care.

Negligent doctor puts patient's life at serious risk

Utterly appalling conduct from a specific physician. I reached out to obtain her prescribed medications following the hospital's discharge notification. Typically, this process is straightforward, but on this occasion, something was amiss. The doctor dismissed my request and casually suggested calling back the next day, claiming a single day's absence wouldn't cause harm. I was absolutely stunned. Her medication regimen includes critical angina tablets for potential cardiac episodes, respiratory inhalers, and nebulizer treatments. The absence of any of these essential medications could potentially be fatal.

Terrible healthcare service that fails its patients

If I could award no rating, I absolutely would. The only competent medical professionals here have either left the practice or are perpetually overbooked - which makes total sense given they're the rare quality providers. The newer physicians are completely incompetent, utterly worthless, and the front desk staff are equally indifferent. They show zero concern for patients. Case in point: I had a phone consultation in April with Dr. Crossland, who requested some images and promptly called me back within minutes of my submission. Fast forward to a similar appointment in July with another doctor, and I've been waiting nearly an hour, still on hold. I don't have the luxury of wasting my entire day waiting by the telephone.

Fantastic medical service exceeds all my expectations

After signing up, I'm impressed by how quickly they've surpassed my previous healthcare provider, offering me substantial support in a remarkably brief period.

Smooth sailing through surgery with amazing care

Compared to my previous surgical experience, this procedure has been incredibly smooth, with no complications whatsoever.

Exceptional medical care with heart and compassion

I'm absolutely blown away by the incredible staff at this medical practice! Their responsiveness is remarkable, and they demonstrate genuine compassion in every interaction. They consistently handle requests with efficiency and warmth. A special shout-out to Justine, who was phenomenal in assisting me with my medical documentation, going far beyond what was expected. I'm perplexed by previous negative feedback because my experience has been nothing short of excellent, and I wholeheartedly endorse this surgery.