Church Lane Surgery

Worst medical experience ever terrible service

Absolutely Undeserving of Even a Single Star! My encounter with this medical facility was nothing short of disastrous. The examination environment was shockingly inadequate, forcing me to be examined on a kitchen counter barely covered with blue roll - a scenario that screamed unprofessionalism and lack of basic medical standards. Dr. U. Kanna's consultation was appallingly inappropriate. Despite my arriving with a specific health concern, she obstinately pushed for unrelated testing and attempted to prescribe medication completely irrelevant to my condition - something I, as a healthcare professional, found deeply troubling. Her approach was not just misguided but potentially dangerous. When I sought a second opinion, I was bluntly shut down with the dismissive statement, "not in this surgery," which demonstrated a complete lack of patient care. Subsequently, another GP who reviewed Dr. Kanna's notes confirmed my suspicions, finding her documentation confusing and questionable. The entire experience was a comprehensive display of medical negligence and unprofessionalism. I cannot emphasize enough how strongly I recommend avoiding this practice.

Life-changing help from a caring professional

The personalized assistance I've received has been incredibly comforting. As I navigate the council housing application, Karishmal has been an exceptional pillar of support. He has diligently followed up with me and enlightened us about numerous additional benefits we qualify for. His motivational approach has provided the necessary momentum to progress with our application. Prior to this, I was unaware such a service was available, and I am genuinely appreciative of the help provided.

Caring staff but long wait times for appointments

The medical staff consistently demonstrate a strong commitment to patient care, though they are quite swamped. Scheduling an appointment can be challenging, with approximately a two-week wait being typical. Despite the busy environment, the healthcare professionals maintain a highly professional approach.

Terrible doctor and staff avoid at all costs

Terrible primary care physician, the medical team is completely unprofessional and unhelpful.

Terrible customer service at this medical practice

Absolutely terrible front desk staff who lack basic courtesy and interpersonal skills. Steer clear of this medical clinic - they are completely unacceptable!

Terrible service that left me frustrated and helpless

The customer service here is absolutely terrible. Their staff display zero compassion and have significant language barriers that immediately create communication difficulties. As someone currently battling COVID and needing a prescription for an asthma inhaler I haven't required in years, I found their approach completely unhelpful. The receptionist was rigid and dismissive, repeatedly instructing me to call during extremely narrow time windows between 8am-8:30am and 11:30am-12pm, seemingly oblivious that sick individuals struggle to make such precise calls. When I attempted to call during their specified time, I was met with an automated message about full phone lines, effectively blocking access. Upon speaking directly with the receptionist to seek alternative solutions, instead of assistance, I was met with more frustration. The staff member's response was to suggest I could seek services elsewhere if unsatisfied, which only escalated my anger. The conversation became so aggravating that I was forced to end the call. Once I've recovered from COVID, I will definitely be changing my healthcare provider without hesitation.

Unprofessional and discriminatory medical practice

A completely useless medical practice that shows blatant favoritism and provides zero quality healthcare for patients outside their preferred demographic.

Discriminatory service ruins patient experience at clinic

Once more, I attempted to schedule an appointment at 8, and yet again, the reception staff displayed blatant racism. These general practitioners don't even merit a single star. If you're not of Indian descent, you have zero chance of securing an appointment. Steer clear of this establishment.

Terrible service and rude staff avoid this practice

I've been a patient at this medical practice for three years, but I'm seriously contemplating switching providers due to the incredibly unprofessional staff. The reception team is consistently discourteous and lacks basic interpersonal skills. Moreover, most of the doctors here display a similar attitude problem. I absolutely cannot recommend this general practice to anyone seeking quality healthcare with a compassionate approach.

Terrible healthcare with zero patient compassion

I've been a patient at this medical practice since July, and throughout my time here, I've consistently experienced subpar assistance from the reception staff. The level of customer and patient service is exceptionally poor, with communication being particularly abysmal. In my entire life, I've never encountered a more inadequate GP practice. As a 38-week pregnant woman, I've found their approach to be entirely inconsiderate. During my last visit, I witnessed a distressing scene where an elderly woman was in tears, her arm covered in blood due to a nurse's incompetent blood drawing technique. Without a doubt, I will be switching to a different GP practice immediately after giving birth.

Terrible customer service at medical office

During a recent phone interaction, I encountered a receptionist whose demeanor was shockingly unprofessional and discourteous. Such behavior is particularly inappropriate in a healthcare setting where patients are already vulnerable and seeking critical medical support.

Terrible doctor with zero medical competence avoid now

Absolute worst general practitioner I've ever encountered. Their medical competence is non-existent, and I'm baffled how they even obtained a medical degree. The doctor displays an appalling lack of professionalism, coupled with terrible bedside manner and zero medical expertise. I strongly advise steering clear of this practitioner at all costs. Regrettably, I squandered two years of my life before finally recognizing their complete incompetence.

Compassionate care for my daughter's health needs

Dr. Sivakumaran provided exceptional care for my daughter. I'm truly grateful to the entire medical team for their outstanding service and support.

Terrible experience with worst customer service ever

Completely unprofessional employees with abysmal customer service. If there were an option to give a rating below zero, I absolutely would.

Compassionate doctor who truly cares about patients

Dr. Jhon demonstrated exceptional compassion and support during our interaction. His helpful demeanor and understanding approach make him a physician I would wholeheartedly recommend to others seeking medical care.

Compassionate doctor who truly listens and cares

Dr. Sivakumaran is truly exceptional. Finally, a physician who genuinely pays attention and shows compassion... It's been ages since I've walked out of a medical appointment feeling this content. Continue bringing that wonderful approach to patient care, doctor...

Worst customer service ever from this terrible surgery

It's challenging to even assign a single star rating. I've been waiting in line since early morning for approximately 20 minutes, and just as I was next in the queue, my call abruptly disconnected. This isn't the first time I've encountered problems with this procedure. The entire experience is absolutely terrible and completely ineffective.

Exceptional service from a compassionate healthcare professional

I want to highlight Karismal, an exceptional staff member at Church Lane Surgery, as a standout service professional. Given my communication challenges, his assistance was incredibly supportive. As someone who recently arrived in this country, he offered comprehensive help with remarkable warmth and accessibility. I can confidently state that his multilingual capabilities make him particularly effective in serving diverse patients.

Rude receptionist ruined my entire medical experience

I attempted to schedule a medical consultation today, but the receptionist was incredibly hostile and displayed an extremely unpleasant attitude. The quality of customer service was absolutely terrible, and I'm deeply upset by how aggressively the staff member spoke to me, which left me feeling genuinely distressed.

Frustrating adhd care at church lane surgery

Over the past few years of utilizing Church Lane Surgery's services for my ADHD, I've predominantly encountered significant challenges. A shared care agreement between my psychiatrist and GP was established to manage my essential daily medication. However, annually following my review, there have been consistent failures: either not updating my medication as per psychiatric advice or withholding prescriptions due to administrative errors. Last year, I was compelled to repeatedly chase the GP a month after the review letter was sent, and only after numerous attempts did they finally locate the correspondence. This year presents an identical scenario. My medication remains unchanged, more than a month after the review letter's transmission. Upon calling the on-duty doctor seeking clarification, I was abruptly dismissed without any attempt to address the persistent issue. Being told the service was exclusively for emergencies felt particularly frustrating, especially given my historical experiences. I had assumed 999 and 111 existed precisely for such situations. My gratitude goes to Dr. Saba for her exceptional approach of raising her voice at me while providing absolutely no assistance. Waiting two weeks for an appointment was my absolute last preference. Yet, I've become accustomed to rationing my medication - a circumstance that should never have been necessary in the first place.