Church Lane Surgery

Compassionate nurse made my smear test comfortable

I went to this medical facility for a cervical screening, and the procedure was performed by Nurse Patel. I found the overall experience to be very pleasant. The nurse was exceptionally compassionate and demonstrated genuine care towards me as a patient, which made me feel comfortable and at ease during the test.

Terrible service and unprofessional medical staff

Terrible general practitioner. Consistently failing to maintain punctual service. They contacted me claiming other patients reported no issues, but in reality, their reception is completely disorganized with zero effective management.

Transformative healing with exceptional physiotherapy care

My interaction with John Chima was outstanding. Right from the beginning, they demonstrated exceptional attentiveness, expertise, and genuine commitment to my healing process. They carefully listened to my individual requirements, thoroughly explained each therapeutic approach, and offered precise guidance for my home-based rehabilitation exercises. Beyond witnessing significant progress in my pain levels and physical movement, I also gained a sense of personal empowerment in managing my health condition. Their unwavering support and professional knowledge were instrumental in my recovery journey. I wholeheartedly endorse John Chima for anyone seeking compassionate and results-driven physiotherapy services!

Terrible service except for one kind receptionist

Today's interaction with a receptionist was incredibly frustrating. The only bright spots are the excellent doctors and nurses, along with Vandana at reception who consistently demonstrates professionalism and helpfulness. This practice desperately needs to improve its front desk staff's customer service training.

Terrible gp with racist and unprofessional staff

This is the most terrible general practice I've encountered since residing in London. They exhibit blatant racial discrimination. Their service appears exclusively catered to Indian patients. They might as well declare on their website that this practice is solely for Indian individuals! The receptionist's conduct is shockingly disrespectful, and the standard response of no available appointments is infuriating. If you lack sufficient medical staff, why operate a practice and continue accepting new patient registrations? Show some respect for people's healthcare needs! I am completely let down by this abhorrent medical practice!! The NHS leadership must urgently address and investigate such unacceptable general practices!!

Worst medical practice ever avoid at all costs

Throughout my 12-year residence in this neighborhood, their performance has been consistently subpar. If you're hoping for quality service, I strongly advise seeking alternatives. The front desk staff are completely incompetent, displaying both discourteous and discriminatory behavior. The most absurd part is their phone strategy of answering and immediately disconnecting calls to discourage further communication. This facility is so poorly managed that it hardly qualifies as a medical practice by any reasonable standard.

Terrible service from discriminatory and unprofessional staff

The front desk staff demonstrate an appalling lack of professionalism, consistently displaying hostile attitudes, zero willingness to assist, and exhibiting discriminatory behaviors.

Terrible service and rude staff at local gp surgery

Absolutely the most terrible medical practice I've encountered... The reception staff at the front desk lack even basic English communication skills and resort to yelling at patients trying to schedule appointments. Nobody contacts a GP's office for entertainment or to squander time; people are genuinely seeking medical attention for health concerns. I filed a complaint with the NHS, but predictably, no action was taken. We contribute our tax dollars to support healthcare services and aren't requesting anything complimentary...

Trusted medical care that never disappoints me

I've been a patient at this medical practice for a considerable time, and I can confidently say they are incredibly competent and extremely supportive. Their service is so exceptional that I have no desire to seek care elsewhere!

Incredible service and professionalism at this clinic

Absolutely the most exceptional surgical experience I've encountered. The front desk personnel were incredibly supportive and accommodating....

Exceptional reception service at church lane surgery

I want to commend Ms Eynul from the Reception desk at Church Lane Surgery in Kingsbury, who consistently goes above and beyond to secure appropriate medical appointments for us. Recently, she was instrumental in arranging an urgent consultation for my unexpected health issue. Our family has been patients at this medical practice for nearly two decades, and throughout this time, both the administrative team and physicians have consistently provided exceptional care. I am truly appreciative of our experience with this healthcare facility. My heartfelt gratitude goes to Eynul and her colleagues for their outstanding service. Sincerely, Harshani Wijeratne

Terrible first impression at this medical practice

I recently became a patient at this medical practice, and my initial experience was far from welcoming. During my first phone interaction, the receptionist came across as extremely discourteous, displaying a dismissive attitude. She seemed to barely comprehend my communication, giving the distinct impression that she was completely disinterested in performing her job responsibilities.

Terrible service that puts patients health at risk

This medical practice is absolutely abysmal. It's impossible to secure an appointment regardless of when you attempt to contact them. The front desk staff are incredibly discourteous and completely unhelpful. I strongly caution anyone against registering with this clinic, as they seem more likely to let you suffer without care than provide timely medical attention.

Terrible healthcare experience with endless waiting times

This surgical practice provides absolutely terrible service. Their scheduling is consistently unreliable, and I'm constantly frustrated by missed appointment times. What's the purpose of contributing to NHS fees if they can't even provide basic, timely medical care? I've been experiencing eye issues for a week now and requested a doctor's appointment, but I'm still waiting. If something serious happens to my eyes, who will be held accountable?

Terrible medical experience with endless waiting time

The service here is absolutely terrible. I scheduled a doctor's appointment and arrived punctually, only to be informed by the receptionist that the wait time would be 30 to 60 minutes - information they conveniently omitted when I originally booked. I patiently waited for over an hour, but received no updates whatsoever. The staff demonstrates complete disregard for patients' time, acting with total indifference and showing zero respect for those waiting. This is, without a doubt, the most unprofessional medical facility I've ever encountered. Absolutely the worst surgical practice!!!!!!!!

Terrible customer service that needs major improvement

Absolutely terrible customer service. Staff were completely unhelpful and unaccommodating.

Terrible service and unhelpful medical staff

Steer clear of this medical practice due to their unhelpful and unpleasant staff who refuse to address straightforward concerns. Anyone considering joining this GP surgery should seriously reconsider their options.

Compassionate care beyond my expectations

Compassionate, understanding, accommodating, and attentive.

Terrible healthcare nightmare at local medical practice

Quite possibly the most appalling medical practice in the entire United Kingdom.... The way they handle patients is utterly disgraceful, and they genuinely deserve to have their operations completely shut down.

Terrible medical experience with unhelpful staff

This surgical experience was absolutely terrible. The staff demonstrate a complete lack of professionalism and show no respect for patients, especially those who are unwell. Even in critical emergency situations, they prove utterly unhelpful. Their phone wait times exceed an hour, and after finally getting through, you receive no meaningful assistance. I tried scheduling an appointment for my sick one-year-old daughter, but they were completely unable to provide access to a doctor. Both the medical personnel and administrative staff seem solely focused on collecting a paycheck, with zero genuine concern for patients' needs. Their surgical performance is shockingly substandard.