Church Road Surgery

Frustrating healthcare with long wait and limited access

What's the problem? Trying to book at opening hours results in no available appointments. The receptionist seemed uncomfortable and understanding, and the physicians are competent when you eventually get to see them. HOWEVER, repeatedly being stuck on hold early in the morning with no appointment slot is obviously an organizational problem that requires addressing. People can't control when they fall sick, and there's no certainty of getting medical attention the following day. It shouldn't feel like a random gamble just to consult with a general practitioner...

Doctors great but receptionist ruins the experience

Hey, the medical staff here are fantastic, but the front desk personnel are a real letdown. While the doctors are consistently excellent every time I visit, the receptionist seems to enjoy criticizing patients and acting like they know more than the actual physicians. It's unfortunate, and they could really benefit from some professional training to improve their customer service skills.

Fantastic medical care from caring local doctors

This medical practice has been my go-to healthcare provider since I was born, and I genuinely cannot envision switching to another. I've witnessed numerous physicians retire and be replaced, yet these transitions have ultimately been positive. Dr Andrews, Dr Sarwar, and Dr Jamil have been incredibly supportive beyond my expectations. During the challenging lockdown period and despite numerous operational restrictions, they consistently prioritized patient care. Angela always greets me with her characteristic witty remarks and inquires about my father's well-being, while the reception team remains consistently courteous and accommodating. They truly represent a valuable asset to our local community.

Terrible service from an incompetent receptionist

The front desk staff at this clinic displays an appalling lack of professionalism, with abysmal customer service and a complete disregard for patient interactions. Her communication skills are so poor that she either requires immediate termination or comprehensive retraining, as she is clearly unsuitable for her current position. Dr Andrews stands out as the sole redeeming aspect of this medical practice.

Terrible service from rude receptionist at surgery

This is now the second instance where a receptionist, either RUMA or ROMA, has been disrespectful to my wife. While we overlooked the first occurrence, we cannot continue to accept such treatment. Her conduct is unprofessional, hostile, and demonstrates a complete unsuitability for her role. She caused significant distress to my wife by aggressively yelling and dismissively ordering her to leave the premises as if she were a criminal. My wife had simply entered the surgery through open doors to register our child, especially since conditions have been somewhat relaxed, and was previously informed by the same receptionist during last week's form collection that they would be open from Monday. The surgery must address her inappropriate behavior, and if she continues to treat any of my family members in this manner, I will escalate beyond a Google review and contact our local MP and NHS England to demand action. Fortunately, Nausheen (seemingly the manager) intervened and graciously apologized for her staff member's conduct - for which I am genuinely appreciative - and helped us register our child in a warm and considerate manner.

Frustrating morning delay but decent medical care

I attempted to reach the medical practice at their opening hour of 8am, but was frustrated by their unresponsive answering machine that remained active well past the official start of business, forcing me to physically visit the office. Despite this initial inconvenience, I still consider this medical facility superior to the one my daughter uses.

Terrible experience with patronizing doctors and poor care

Unquestionably the most dreadful surgical experience one could possibly encounter. The physicians, particularly Dr. Sinha, are incredibly condescending. If you're contemplating this practice, steer clear and seek alternatives elsewhere.

Amazing care and exceptional patient service

Every time I contact this medical practice, I'm delighted with their approach. When I called to schedule an appointment, they offered me flexible timing options - either same-day or next-day slots. The reception team was exceptionally courteous and accommodating. The physicians consistently demonstrate genuine attentiveness, listening carefully and maintaining a compassionate yet professional demeanor. I've never encountered any issues, and I would describe their service as truly top-tier.

Disappointing service after years of loyal patient care

I had been a loyal patient at this medical practice for more than a quarter-century. Upon Dr Sinha's retirement, I attempted to seek medical guidance from Dr Sarwar, only to be abruptly informed that I must seek care elsewhere due to my current address being outside their designated service area. Dr Sarwar comes across as self-important and egotistical. Following Dr Sinha's departure, I cannot in good conscience suggest this practice to anyone seeking compassionate healthcare.

Life-changing surgery with exceptional care team

Exceptional medical procedure with outstanding care. The entire staff was incredibly supportive and welcoming, with special mention to Pam and Dr. Sinha, who went above and beyond to ensure my comfort and satisfaction. Highly recommended! 👍🏾👍🏾

Terrible customer experience at this awful business

Terrible customer experience... staff members are completely unprofessional... absolute lowest quality establishment

Best gp with amazing doctor and care

Amazing primary care physician and practice! Dr. Sabena Jameel and her team are truly exceptional healthcare professionals.

Bureaucratic Madness Turns Healthcare into Kafka's Nightmare

Signing up for a GP practice is an absolute headache! The registration process dragged on for more than a week, and you're not even allowed to see a doctor until you've completed a new health assessment - how absurd! Despite having been registered here previously when I lived in Birmingham, I was forced to write a justification letter explaining why I should be permitted to re-register. It felt like I was applying for a political candidacy rather than simply seeking medical care! If this practice wasn't so conveniently located, I would have abandoned the whole process altogether!

Quick relief for my daughter's asthma attack

Superb after-hours medical support. My daughter was experiencing respiratory difficulties. The wait was just 10 minutes, and Dr Sinhar was incredibly compassionate and supportive. He provided a comprehensive explanation of my daughter's asthma-related concerns. Much appreciation to Aston surgery.

Decent care with some waiting frustrations

Personnel tend to be pleasant and welcoming, physicians make sincere efforts, scheduling delays can be considerable,

Frustrating wait for a rushed medical visit

Scheduling a consultation was incredibly frustrating. I endured a two-week wait only to receive a mere 10-minute slot, during which the doctor was simultaneously handling a phone consultation. To make matters worse, only two of the receptionists seem competent and professional.

Terrible service and frustrating receptionist experience

I'm utterly frustrated with the medical office's reception staff. For two consecutive weeks, I've diligently called at 8am as instructed, only to be met with the same dismissive response: no available appointments, and I'm told to try again the next day. It's completely unacceptable. Moreover, I find it inappropriate that the receptionists demand to know the details of my medical issue. They aren't medical professionals, and I believe this practice is a clear violation of my personal privacy. When I'm unwell, I'm fully aware of my condition, and these staff members have no business interrogating me about the specifics of my appointment. Their intrusive questioning feels like an unnecessary and uncomfortable invasion of my medical confidentiality.

Disappointing hospital experience ruins perfect vacation

Absolutely loved everything about this place, but the medical facility left much to be desired. The staff seemed overwhelmed, wait times were excessive, and the overall care quality was subpar. Despite the hospital's shortcomings, every other aspect of the experience was fantastic. If they could improve their healthcare services, this would be a perfect destination.

Frustrating healthcare with poor scheduling and service

Scheduling an appointment is practically impossible. They're constantly fully booked. Medical staff display unprofessional behavior and hurry patients through brief consultations. Adults are denied walk-in access, while children, seniors, and pregnant patients receive priority treatment. Completely inconvenient for working professionals! Urgent improvements to their service are absolutely necessary.

Compassionate care at its finest

Caring staff and skilled physicians