Church Road Surgery

Frustrating healthcare that fails working professionals

The medical practice is completely impractical for anyone with a job. Their appointment slots are exclusively at 8am, and if you happen to call just three minutes later at 8:03am, you'll find yourself 30th in line. Essentially, you're forced to sacrifice an entire workday just for a slim chance of scheduling an appointment. Other healthcare providers offer convenient online booking systems, which makes this approach seem archaic. I get the distinct impression they're intentionally discouraging patient bookings. My sincere hope is that they don't expand their patient list, as they're already struggling to manage their current patient population. In reality, this surgery is only functional for those without employment commitments - namely the unemployed or retired individuals who can afford to wait around all morning.

Terrible service and rude staff stay away

STEER CLEAR of this medical practice !!!!! Absolutely shameful how the front desk staff behave - they're incredibly discourteous and completely disinterested in providing any assistance. STAY AWAY at all costs

Terrible service prevents timely medical care

Getting an appointment at this surgery is a nightmare. As someone with a demanding job, I require immediate medical attention on my day off to validate my sick leave and obtain necessary treatment. However, instead of providing timely assistance, they offer a slot 2-5 days later, despite their own protocol of taking calls at 8 AM. I've personally experienced the frustration of driving to the surgery at 8:15, remaining on hold, and observing staff blatantly disregarding incoming calls. Through the glass doors and windows, I watched alongside other patients as the reception staff deliberately ignored ringing phones. Is it any wonder our emergency departments are overwhelmed? THIS IS THE REASON WHY.

Friendly and professional medical team rocks

Exceptional hospitality from the front desk personnel and medical professionals, who demonstrated outstanding care and attentiveness during my visit.

Terrible service destroying patient care and dignity

I sincerely hope local authorities conduct a thorough investigation into this medical practice, as it is extremely mismanaged. My elderly mother has been unable to secure a face-to-face doctor's appointment for over six years, and on the rare occasions she has attended, she booked to see a doctor but was instead assigned a nurse who was unable to provide the necessary support. The receptionist is consistently discourteous, constantly interrupting and preventing patients from speaking, and will abruptly end calls if challenged, despite the surgery's fundamental purpose of supporting sick individuals who need help. Moreover, they demanded my mother, who is over 70, book a doctor's appointment—which is practically impossible—and then charge her over £45 for a private letter to be written in the doctor's personal time, requested by the DVLA to confirm she does not use insulin for her diabetes. It is utterly unsurprising that patients are forced to spend hours in accident and emergency departments, consuming resources that should be managed by practices like this, which are fundamentally failing those who have contributed to the healthcare system throughout their entire working lives.

Friendly staff can't save subpar medical care

The rating reflects the reception staff's exceptional service - they're consistently warm, supportive, and genuinely committed to scheduling appointments effectively. However, the same praise cannot be extended to the doctor, who falls short of providing satisfactory care. In comparison, the physicians at Tile Cross Surgery seem far more attentive and willing to engage thoroughly during consultations, without making patients feel hurried or dismissed.

Terrible service and impossible to book appointment

Scheduling a consultation here is an absolute nightmare. I've made numerous phone calls and endured lengthy wait times, only to be told they've exhausted their available slots. It's been more than a month, and to make matters worse, their other services are equally subpar and disappointing.

Terrible service and disrespectful staff at clinic

Completely unacceptable. I had to contact the practice regarding a missing prescription item for my partner, who is autistic, and I handle their communications. The receptionist's demeanor was shockingly unprofessional, interrupting me mid-explanation and dismissing my concerns despite having clear documentation. This isn't an isolated incident; we've experienced multiple encounters with discourteous staff. Moreover, the inconsistent medical care is frustrating - we rarely see the same healthcare professional, and sometimes not even a qualified doctor. The repeated poor treatment has pushed us to our limit. Anyone considering this surgery should seriously reconsider their choice.

Helpful and professional service every time

Consistently attentive to our requirements and consistently courteous throughout our interactions

Fantastic healthcare team with caring doctors and staff

Fantastic general practice with incredibly helpful and friendly reception team, both via telephone and face-to-face interactions. Booking appointments and reaching the GP has always been seamless. The medical professionals are particularly compassionate and highly skilled, with Dr Walleed Zafar and Miss Iffat Naeemah standing out as exceptional practitioners.

Worst customer service ever

Terrible customer service with staff who seem completely disinterested and unhelpful. The employees, both on the phone and at the front desk, display a total lack of empathy or concern for customers.

Compassionate service from miss naeemah today

Miss Naeemah was incredibly attentive during our meeting today, listening carefully to my problems and showing genuine understanding and compassion. Her approach was excellent and really helped me feel supported 👌

Unprofessional business wastes my time and energy

I showed up for my scheduled visit, only to find the establishment shuttered. I lingered for a while, thinking perhaps they were running behind schedule. They had previously confirmed a Saturday appointment and guaranteed they'd be open. I'm utterly frustrated that I made this pointless journey, wasting my time and energy for absolutely nothing.

Abandoned and betrayed by my heartless gp practice

For two years, I had a positive shared care arrangement with a private practice, but suddenly my GP abruptly stopped my medication without providing any explanation. Despite numerous attempts to contact the medical office, I've been consistently dismissed and given no clarity. No healthcare professional can advise me on managing the severe withdrawal symptoms from medication they've been prescribing me for years. I've been experiencing daily panic attacks for a week now. My repeated calls go unanswered, and I've received conflicting information about who is responsible for this decision. The sheer lack of communication is devastating - I've made 7 calls to my Church Road GP seeking help while experiencing suicidal thoughts due to this inexplicable and unaccountable medical decision, yet not a single call has been returned.

Compassionate care at its absolute best

Medical staff here are incredibly welcoming and warm, creating a truly pleasant atmosphere during my visit.

Terrible customer service at medical office

The front desk staff displays an appalling lack of professionalism, completely disregarding patient concerns and demonstrating zero compassion. She consistently interrupted me, preventing me from explaining my medical issues. Her communication style is aggressively dismissive and utterly unacceptable. The complete absence of customer service and empathy is truly shocking.

Terrible customer service from unhelpful medical staff

The phone receptionist displayed an extremely unprofessional demeanor, constantly interrupting and showing zero compassion for patients' concerns. Her attitude suggested an inflated sense of importance, arbitrarily determining patient access to medical consultations. She dismissively ignored my specific requests, merely scheduling a nurse appointment. Upon arrival, the nurse confirmed that I indeed required a doctor's examination, which was precisely what I had originally sought.

Statins destroyed my health and quality of life

Cholesterol levels rose from 4.2 to 6.2. Post-surgery, medication dosage escalated from 10 to 40mgs. Experienced severe discomfort with widespread joint pain and muscle aches throughout my body and back—truly unbearable! Endured four separate medical consultations across three months, cycled through four different statin medications, yet continued experiencing persistent nausea, dry mouth, and complete loss of appetite and taste sensation. Conducted a COVID test which came back positive! What an absolute exercise in futility! On the bright side, my blood pressure has actually improved.

Terrible surgical experience at birmingham medical center

A truly subpar surgical experience in Birmingham that has completely discouraged me. I'm definitely planning to relocate due to this terrible medical care.

Compassionate care through challenging pandemic times

Throughout the challenging pandemic period, this medical practice has consistently demonstrated exceptional compassion. As another year rolls by, I've encountered multiple health issues, and the reception staff have been absolutely outstanding. The general practitioners are impressively attentive and proactive. They were instrumental in catching my prostate cancer early, promptly arranging a blood test and subsequent referral. My only criticism lies with Good Hope hospital, which I found to be thoroughly inadequate.