Church Road Surgery

Terrible service and uncaring medical professionals

I went to a medical consultation due to unbearable discomfort, and the physician promised to recommend me to a specialist. After six weeks, no referral has been processed by the general practitioner, and I've been persistently following up. They now claim I require another doctor's appointment instead of simply sending the original referral. Some of the front desk personnel are inexcusably discourteous and hostile. Despite being a patient at this practice for nearly three decades, I'm seriously contemplating switching providers because I'm utterly exhausted from the continuous struggle to have my concerns acknowledged.

Cruel medical practice endangers disabled patient's health

Absolutely the most terrible general practice clinic in Sheldon. They inexplicably erased my disabled sister's medical records during a crucial time when she desperately needed urgent medical intervention, without any prior communication—no phone call, no letter, nothing. When I visited today, they callously informed me that she is no longer considered their patient. The clinic's management is shockingly incompetent, and I strongly advise anyone to think carefully before choosing to receive care here.

Terrible service and zero customer support

I'm extremely frustrated. Their customer service is completely unresponsive. Every time I try to schedule an appointment, they claim no staff is available. Even when I call early in the morning at 8, they remain utterly unhelpful and unwilling to assist me.

Quick and friendly covid booster experience

Got my covid vaccine booster shot, minimal wait and the nurse was incredibly friendly and helpful.

Inaccurate hours led to frustrating store visit

Your website and Google display incorrect business hours, which could lead customers to unnecessary, frustrating journeys. Please update this information to prevent potential inconvenience.

Compassionate care despite challenging appointment scheduling

Securing a consultation can be challenging, but the front desk staff have been responsive when I've explained my scheduling struggles. Remarkably, despite a 15-minute wait this morning, I managed to obtain an appointment and was seen by Shanice, a general practitioner. This is my second encounter with her, and I'm consistently impressed by her approach. She genuinely listens, provides thoughtful guidance, and demonstrates true empathy without being dismissive. I'm confident Shanice has a promising professional future ahead, and I would absolutely choose her as my healthcare provider again.

Scheduling nightmare at this medical office

Scheduling a consultation here is incredibly challenging, bordering on the realm of impossibility.

Terrible healthcare experience with unresponsive clinic

Every attempt to schedule an appointment at 8 o'clock over the past three days has been met with the same frustrating response: no available slots. Meanwhile, my health condition is deteriorating rapidly. This is undoubtedly the most inadequate primary care service I have ever encountered.

Terrible customer service wastes valuable time

As an administrative professional working in a medical facility, I was incredibly exasperated that after waiting 6 minutes and 43 seconds for someone to pick up the phone, I was still unable to connect with the intended administrative staff member.

Frustrating medical care with endless waiting and confusion

Stuck in limbo since February 20th, desperately seeking my medical documentation. This morning, I anxiously anticipated their call, but was met with silence. Forced to reach out myself, I discovered there was no scheduled appointment for addressing my chest infection and ear blockage. Their conduct is shockingly unprofessional, demonstrating a complete absence of compassion and concern.

Frustrating wait for medical support

Attempted to schedule a medical appointment on May 12th regarding my health issue, and as of May 19th, I'm still waiting for a response from the healthcare provider.

Terrible experience with medical procedure nightmare

An absolutely terrible surgical experience, ranking among the most disappointing medical procedures I've ever encountered.

Dangerous delays put my diabetic son at risk

Terrible medical practice! My diabetic son sought an urgent consultation and was given a next-day slot, but we ultimately had to call emergency services. When I phoned the following day to cancel the appointment because he was hospitalized, the receptionist rudely interrogated me about how he originally secured the appointment. Her line of questioning was completely inappropriate and irrelevant - my son's life was at risk! This clinic consistently fails to provide timely care, and getting an appointment is practically impossible. Their service is absolutely unacceptable.

Friendly staff make every interaction a delight

Consistently friendly and welcoming front desk team, both during phone interactions and in-office encounters

Reliable and compassionate local medical practice

No medical practice is flawless, but I've never encountered issues with the front desk team, and compared to other GP offices I've heard about, this one is far from the worst! Someone complained about customer service? It's a healthcare clinic, not a fast-food restaurant.

Compassionate care when other doctors fall short

I appreciate your dedication and skill. Despite challenging circumstances, you've consistently provided exceptional care that surpasses the support I've received from other medical practices. Your commitment to patient service is truly remarkable.

Terrible healthcare that leaves patients completely frustrated

Medical service is abysmal, and a single star rating is far too kind! Scheduling is impossible, with zero availability that suits patients' needs. They consistently break promises about follow-up communication and neglect to process medical treatment recommendations. Despite being a loyal patient for over two and a half decades, I'm now seriously contemplating switching to a different healthcare provider due to their repeated incompetence!!

Terrible service destroyed my wife's medical care

I am responsible for my wife's care, and she requires medication every Monday. Each time I placed the prescription in the collection box, it would mysteriously vanish, forcing me to argue that I had indeed deposited it. This resulted in constant delays with my wife's medication, compelling me to repeatedly visit the badger clinic. We suspect a specific individual - whom I'll humorously refer to as Mrs. Trunchbowl - was deliberately causing these disappearances, particularly noticeable when she was working the desk. One day, when the surgery was empty, I spoke with a doctor, explained the situation, and they helpfully provided a month's prescription to prevent further issues. I was grateful and left. Then, shockingly, on Christmas Eve, we received a letter claiming my wife and I were being aggressive, which was completely untrue. The letter stated we were no longer welcome at the surgery, leaving my wife in the difficult position of finding a new doctor. I was absolutely furious about this treatment, to say the least.

Terrible healthcare experience left me feeling hopeless

Two weeks of waiting for a promised callback, and I'm completely disheartened by this entire healthcare experience. Being five months pregnant while simultaneously managing long-standing depression and anxiety, I've found the reception staff incredibly dismissive and demoralizing. Their approach makes patients feel utterly insignificant and unimportant. If your goal is to feel completely devalued and abandoned, then this medical practice is absolutely perfect. Their level of customer service and patient care is non-existent - literally zero percent effort or compassion!

Worst customer service ever at this medical center

Seriously, the front desk employees are incredibly unprofessional. Instead of calmly explaining what's happening, they become defensive and make you feel like you're causing problems. I mean, all I want is to see a physician and avoid potentially serious health complications - there's no need for such an aggressive attitude.