Church Street Practice

Terrible service from incompetent front desk staff

Incompetent front desk staff who can't navigate basic computer systems to locate patient information - it's mind-boggling how they're employed in a professional setting.

Exceptional care from the wonderful nurse mandy

Met with the incredible nurse Mandy, and she was outstanding. Received exceptional guidance and treatment. Her service continues to be top-notch, just like every previous visit.

Swift and superb medical support today

The service at Church Street was truly top-notch today. I submitted an online form about my issue at 3:30, and remarkably, received a call from reception by 3:45. I was seen promptly at 4:30 and had my medication in hand from the nearby pharmacy by 4:39. The entire experience was outstanding, characterized by exceptional communication at every step.

Terrible service with incompetent and disrespectful admin

Incompetent and poorly trained administrative personnel make this medical practice unbearable. Their online portal, which they insist patients use, is utterly useless, forcing me to phone them after being ignored. When I had a straightforward query that would take mere minutes for a doctor to address, I was instead pushed through an online triage process resulting in a phone consultation scheduled five weeks later. The surgery shows zero consideration for patients' time, refusing to provide even a rough timeframe for their call and expecting patients to be perpetually available. The appointment system is a nightmare. Miss their incredibly brief calling window, and you're penalized. When I returned their call during standard business hours after being unavailable during their three-minute slot, I received an automated message promising a callback that never materialized. Subsequently, they dishonestly claimed I'd never attempted to contact them, using this fabrication to justify ghosting me completely. The sole bright spot is the nursing staff, who remain consistently excellent.

Exceptional care and compassion at church street medical

I would like to express my heartfelt gratitude to the entire team at Church Street Medical, including the physicians and administrative personnel. Each individual I encountered was instrumental in providing exceptional care, offering compassionate support, attentive listening, and valuable guidance. Your empathy, professionalism, considerate approach, and genuine warmth have not gone unnoticed. I am truly thankful for every member of your dedicated staff! I am completely satisfied with the outstanding assistance I received and feel immensely appreciative of your collective efforts. With sincere thanks Natalia Marciniv

Life-changing care from an exceptional doctor

Dr. Ellis is the sole reason this experience earns a perfect rating. Anyone seeking a healthcare professional who genuinely prioritizes patient well-being should absolutely schedule a consultation with him. In just one initial visit, he accomplished more for my health than every other physician I've consulted during the preceding half-decade.

Exceptional healthcare with compassionate and efficient staff

Throughout my six-year journey with this medical practice, I've consistently been impressed by their exceptional service. The staff across all departments—from doctors and nurses to phlebotomists and front desk personnel—have been consistently welcoming, efficient, and supportive. Their online request system is a fantastic convenience for handling administrative matters without time pressure. Today's appointment perfectly exemplified their high standard of care: the physician was compassionate, attentive, and thoroughly addressed my health concerns. I left with a comprehensive consultation and my prescription already processed through their in-house pharmacy. Truly, this practice sets a remarkable standard for patient care that's hard to surpass!

Frustrated pensioner's prescription nightmare at badhams

I, Edith Seers, submitted an online prescription request and received a text directing me to Badhams for assistance. While they were helpful, the lack of a sent prescription resulted in a £27 charge that I can ill afford on a pensioner's budget. I'm deeply frustrated and distressed because I believed my online request would free up an appointment for another patient. It's unfair that I'm now financially penalized for following the suggested process.

Endless wait destroys hope and patience

The constant chatter about minimizing wait times rings hollow when their phone system bombards you with an endless recorded message that drones on for nearly 5 minutes. Once you finally get through, you're informed you're tenth in line, only to be told there's a mandatory 6-week wait for an appointment with absolutely no flexibility. It's so frustrating that I'm convinced some patients might have actually perished during this ridiculous waiting period. Frankly, if the initial medical condition doesn't kill you, the excruciating delay certainly might just finish the job.

Confusing prescription for my ear infection

i was diagnosed with an ear infection and prescribed amoxicillin, so i checked the NHS website for information about ear drops

Unprofessional healthcare experience leaves patient feeling frustrated

I sat endlessly waiting for my prostate test results appointment, with the receptionist displaying an unprofessional demeanor, complete with a candy jar by her side (hardly the image of medical professionalism). When I finally got to see the doctor, they asked, "What did I come in for?" despite being the ones who summoned me to discuss my test results. The entire experience was utterly dehumanizing - I felt like a mere statistic, not a person. The stress was overwhelming. This isn't some trivial matter; we're talking about people's health, and such carelessness is unacceptable.

Terrible service for a worried child's health

The front desk staff are terrible. Completely unhelpful. I called to express concern about my 3-year-old's neck lumps and was informed that the earliest appointment was at least a month away! Absolutely absurd. I was even forced to go online to try and schedule something. She's just a toddler, for crying out loud!

Fantastic service from pat at the pharmacy

I want to extend my heartfelt gratitude to Pat at the front desk today. When my prescription medications were missing, she stepped in and resolved the issue perfectly. She's truly an exceptional employee.

Worst purchase ever terrible customer service

Total waste of time and money. Absolutely ridiculous and not worth a single penny. The whole experience was a complete letdown and I cannot believe I fell for this nonsense.

Skilled surgeon, poor communication and patient care

The surgical procedure itself was exceptional, but lately, there have been significant communication breakdowns with patient follow-up. It would be appreciated if they would demonstrate genuine concern. When procedural modifications occur, it's crucial that staff effectively communicate these changes to patients, preventing unnecessary waiting and confusion. The current situation is truly disheartening.

Compassionate care for mom and newborn today

Dr. Opie and Katie Hughes were exceptional during today's appointment. They were incredibly supportive and attentive to both myself and my 8-week-old baby during the check-up. They went the extra mile to ensure a smooth and timely visit, addressing all my concerns with utmost care and expertise. They are truly remarkable healthcare professionals. My sincere appreciation goes out to them.

Convenient solution for my everyday needs

Speedy and straightforward

Fantastic healthcare team with caring professionals

I consistently experience top-notch, compassionate service from the front desk staff, nursing team, and doctors at this practice. My sincere thanks to everyone involved in my care 😊

Frustrating healthcare system fails patient expectations

Received a call from Church Street practice regarding a medication review. Initially agreed, but was then informed they couldn't conduct the review immediately and I'd need to schedule an appointment. Frustratingly, to book this appointment, I'm required to use their website. Completely POINTLESS, as the online booking system is non-functional. I've also attempted to schedule through their system and Airmid apps, all to no avail. To make matters worse, I'm still waiting on appointments that were originally scheduled BEFORE COVID, dating back to 2020.

Impersonal care strips human connection from healthcare

Attempting to secure an in-person consultation feels futile. During my most recent visit, I noticed reduced seating capacity despite renovations. This makes me skeptical about the practice's commitment to providing personal, face-to-face patient care. I've been reduced to a mere number in their system. There was a time when physicians would greet me by name and engage in meaningful dialogue. Now, the entire service feels impersonal and detached.