Church Street Practice

Incompetent doctors failed my daughter's medical care

It appears that getting a clear explanation about the mysterious lump developing on my daughter's head is an unreasonable request for these physicians. They excel at brushing patients aside and delaying answers month after month. Their current operational approach is truly disgraceful. There's one doctor in particular whom I would absolutely not entrust with the care of a pet, let alone a vulnerable child.

Bureaucratic healthcare with a side of soviet charm

Small-town, middle-class mentality in a drowsy community... This practice embodies the 'County Solicitors' archetype, preferring routine paperwork over comprehensive care. Perfectly adequate for routine check-ups or minor ailments. Confronting serious or urgent medical concerns? Best seek alternatives - though realistically, that's easier said than done... The reception team seemingly trained from a vintage Soviet bureaucratic handbook, circa 1952. Digital access is non-negotiable here - so if you're elderly or financially constrained without phones or internet connectivity, you're essentially marginalized. A surreal blend of Catch 22 and Kafka, unfolding across multiple quarter-hour episodes! Simply observe the absurdity and find humor; it might brighten your following day.

Friendly doctors make medical visit a breeze

The medical staff at this facility are consistently friendly and welcoming.

Terrible service worst medical experience ever

Completely worthless service - you'd have better luck at a local pharmacy. The staff here are incredibly unhelpful and only seem interested in pushing people to fill out online forms. The receptionists are essentially glorified security guards who refuse to assist unless everything is done through their preferred digital channel. Their attitude is dismissive and unprofessional, and they honestly deserve to be terminated for their lack of customer service.

Compassionate care solved my persistent back pain

I visited the clinic today regarding my persistent back issue and was greeted by an exceptionally compassionate physician. They promptly and professionally referred me to Gloucester Hospital, where an MRI was swiftly organized. As always, the service was outstanding and I am truly grateful for their help.

Awful parking staff ruined our emotional medical visit

My mum and I visited today, and in our haste, she accidentally parked in a staff area. Upon leaving the appointment, where the doctor was wonderful, we discovered that a staff member had blocked our car and two others, despite an empty space being available the entire time. Notably, the only non-staff parking was designated for disabled individuals, which we deliberately avoided. When my mum inquired with the staff, she received minimal information. After speaking with upstairs personnel, a short man who seemed to strut around like he owned the place approached us with a facade of helpfulness. Once outside, he began berating us like misbehaving children about parking in a staff spot, which we were unaware of and which my mum had already profusely apologized for. My mum quickly became very emotional, especially given her recent loss of her brother and her past experiences with an abusive relationship. I was also feeling vulnerable, having just attended a mental health appointment. After enduring at least 5 minutes of lectures from what appeared to be a janitor, the staff member whose parking spot we had used and who had blocked our exit emerged. My mum attempted to apologize, but was met with equal aggression before the staff member drove away and the short man scurried back inside. I then had to comfort my mum, who is unaccustomed to such confrontational situations. The doctor was lovely, and that remains the sole reason I will continue to use this medical practice.

Exceptional care at church medical centre

A heartfelt appreciation goes out to church medical centre for their exceptional service, from the welcoming reception staff to the efficient team at lloyd's pharmacy. While vacationing in the Tewkesbury region, my companion and I required medical assistance, which we received promptly and professionally. The nurse and doctor were incredibly helpful, providing top-notch care that exceeded our expectations. We are truly grateful for the outstanding support we experienced.

Terrible service and communication at this surgery

I've been associated with this surgery for 51 years, and it's absolutely the most terrible medical practice I've encountered. They consistently fail to contact patients as promised, and I recently received a letter from a consultant. When I called three weeks later to follow up, they casually mentioned they had the information for three weeks already. Their level of service is completely unacceptable and falls far short of professional standards.

Frustrating loss of convenient online booking

The medical staff and surgical procedure were excellent, but I'm truly frustrated by the removal of online appointment booking. Now, I'm forced to wait until the surgery opens and then endure a lengthy phone queue, just to schedule something that could have been accomplished with a simple click. Eliminating such a convenient feature seems completely counterproductive. UPDATE: There's no actual appointment scheduling system available online - only a messaging platform for sick notes and repeat prescriptions. The lack of ability to select appointment dates and times is disappointing. One of the key advantages of online booking was the flexibility to arrange appointments at any time, not just during restricted office hours when most people are working.

Exceptional healthcare with warmth and genuine care

Truly, this medical practice is absolutely top-notch. The reception team is incredibly welcoming, the physicians are warm and approachable, the nursing staff are delightful, and their midwives are exceptional! I have absolutely no complaints whatsoever about my interactions with this healthcare center.

Efficient service with parking challenges but great staff

The service is impressively swift and dependable, with a straightforward appointment scheduling process. However, visitors might find the parking situation challenging, even though the area seems spacious at first glance. Despite this minor inconvenience, the facility itself is contemporary and welcoming, and the staff are consistently cordial and helpful.

Unhelpful staff make checking in a frustrating experience

Front desk staff occasionally display a brusque and discourteous demeanor

Compassionate volunteers saved our covid vaccine day

I accompanied my elderly father, who is almost 95, to receive his COVID vaccination on Saturday. The lines were incredibly long, and given his limited mobility, standing for more than a brief moment is challenging. The reception volunteers were exceptional, quickly providing a wheelchair and allowing us to skip the lengthy queues to get his shot. Their compassionate approach was truly top-notch, and without their assistance, we would have been forced to return home without him getting vaccinated. Their kindness meant the world to us. Most importantly, my Dad is now safeguarded with his booster vaccination.

Terrible service from church street medical practice

The administrative staff here are completely inadequate. With Christmas just around the corner and me being in my 60s, I still haven't received my Covid booster shot. While the rest of the United Kingdom is frantically vaccinating young adults, Church Street Medical has once again left me neglected and forgotten. Furthermore, I've never successfully secured an appointment with my general practitioner. In all the years she's supposedly been my doctor - approximately 12 - I've never even laid eyes on her, and she remains perpetually unavailable.

Frustrating vaccine delays at church street medical

As I approach my 60th birthday in a few months, I'm still waiting for my second COVID vaccine from Church Street Medical. It's July 1st 2021, and I'm increasingly frustrated with their lack of communication. Every time I call, they simply claim no vaccine is available and ask me to try again next week. Update: After persistent complaints, I finally received my second dose in mid-July. However, their booking system remained problematic. They claimed they wanted to schedule an appointment but couldn't generate one. Eventually, they suggested I try a walk-in clinic for over 18s. Through repeated attempts, I managed to book via the phone app. Now it's December 2021, and I'm 60 years old, still without a booster despite those in their 40s receiving theirs within three months. I've been waiting over five months now. I'm left wondering what possible explanation they could have this time.

Exceptional service that exceeded all my expectations

Remarkably productive, personable, and highly skilled.

Excellent healthcare service in tewkesbury medical practice

Since relocating to Tewkesbury around a year and a half ago, I'm impressed by the medical practice's forward-thinking approach. Booking appointments through their website and reception has been seamless. Every interaction with the staff and physicians has been marked by exceptional helpfulness and professionalism. Moreover, their handling of the Covid pandemic has been exemplary, which gives me complete peace of mind about seeking medical care when necessary.

Nurse Bridges saved the day with kindness

Despite a minor delay in scheduling, Nurse Bridges was absolutely wonderful - she demonstrated true professionalism, radiated warmth, and instantly helped me feel comfortable - truly exceptional!

Quick and efficient vaccine experience

Excellent service! The COVID vaccine process was incredibly efficient, with a smooth and quick experience from arrival to departure in just a quarter of an hour. My previous flu shot last year followed the same streamlined approach. Sincere appreciation to the staff for taking such great care of everyone.

Compassionate care during challenging pandemic times

I've consistently been impressed with this practice. Dr. Kelly, in particular, went above and beyond by checking in on my mental health during the challenging lockdown period. Her compassionate approach meant a great deal to me. I'm truly grateful for the exceptional care and dedication shown by the entire team.