Church Street Practice

Frustrating healthcare system that fails patients

This practice was once exceptional, but has drastically deteriorated. The e-consult system demands you be tethered to a computer from 8 am, with an extremely narrow window that closes if missed - sometimes in less than an hour. There's zero consideration for working professionals, commuters, or parents managing school and childcare responsibilities. Even if you successfully navigate this initial hurdle, you're then subjected to unpredictable phone calls at random times, making it impossible for anyone with a structured daily schedule. The occasional text about potential call times offers little relief, forcing you into a frustrating phone queue. Their excuses about high call volumes are completely disingenuous - these extended wait times have been consistent for months, routinely exceeding an hour. Visiting in person seems the only viable option, though they still only provide vague call windows, effectively excluding full-time workers. I'm convinced this system is not just inconvenient, but potentially dangerous, likely increasing strain on emergency services and risking patient health. It's an utterly customer-unfriendly process that appears deliberately designed to discourage engagement. Tellingly, their patient feedback link remains "broken" - perhaps the only website element they've intentionally maintained.

Terrible medical service with zero patient respect

They apparently believe that after submitting a telephone appointment request, I should spend the next 2-4 weeks passively waiting for their call. Despite providing a specific time and date, they consistently fail to contact me as promised. Attempting to reach them by phone results in being placed on hold for at least an hour, with no guarantee of a helpful resolution. I submitted an online appointment request for a critical matter, and they assured me of a Wednesday morning callback. I vigilantly monitored my phone throughout Monday, Tuesday, and Wednesday, only to receive a call Thursday evening when I was unavailable. Their voicemail promised a follow-up, which never materialized. Over a week and a half has passed with no communication. I'm aware of others who have struggled for weeks trying to secure telephone appointments, only to be called during work hours after explicitly stating their unavailable times. The doctors then refuse to reschedule or send condescending messages implying the patient's lack of commitment. They claim to be busy, yet somehow never manage to connect with patients. They seem oblivious to the fact that patients have professional and personal responsibilities. Their patient care is clearly lacking. Even when I finally secure an appointment, they disregard crucial medical concerns and instead focus solely on prescribing medication.

Terrible healthcare service that wastes my time

Utterly repulsive customer service. Your entire approach seems designed to frustrate customers by keeping them waiting endlessly, only to ultimately deny them any meaningful resolution. It's completely unacceptable that contacting our general practitioner is such an arduous task, even when they've specifically requested a callback. I find it outrageous that after waiting behind 25 other people in the queue, I'm simply told "your GP isn't available right now, try again tomorrow!" Every single interaction with your organization involves a minimum 45-minute wait just to speak with a representative. Without a doubt, this is the most incompetent medical practice I have ever encountered.

Terrible healthcare service endangering patients and workers

Endangering patient safety through persistent scheduling shortages, Many hardworking individuals cannot afford to waste hours waiting on hold. It's disheartening that staff seem more focused on protests than providing accessible healthcare services.

Helpful guide for general practice insights

I've noticed that comprehending general practitioners can be quite challenging. Their medical jargon often feels like a foreign language, and they seem to rush through consultations without fully explaining things. Sometimes I leave the office feeling more confused than when I arrived, wondering if I've truly grasped what they were trying to communicate. It would be immensely helpful if they could break down complex medical information into more digestible terms and take a bit more time to ensure patients like myself actually understand their diagnosis and treatment plan.

Incredible healthcare team with top-notch service

Exceptional medical staff across all roles - doctors, nursing team, and front desk personnel. I've consistently experienced smooth, trouble-free interactions at this practice.

Frustrating healthcare experience with endless waiting

Two hours on hold with no customer support in sight, and the situation is completely unacceptable. This practice used to be top-notch, but post-COVID, securing a doctor's appointment has become a nightmare. Now, patients are forced to divulge personal medical details to a receptionist, who then decides whether their condition merits an actual consultation with a physician.

Terrible service leaving patients without medication

I submitted an urgent prescription refill request last Thursday. By midday today, Wednesday, my doctor had still not authorized the medication despite multiple email and phone follow-ups. When I sought an appointment for my wife on Monday morning, our GP had zero availability this week and will be absent next week entirely. No alternative solution or assistance was proposed.

Fantastic healthcare with compassionate and caring doctors

I'm thoroughly delighted with this medical practice. After relocating to the neighborhood, the exceptional care provided by our general practitioner, Dr Sarah Gannon, has been truly outstanding. The entire staff has been consistently supportive and highly professional. We are deeply grateful for their service.

Terrible service, avoid this pharmacy at all costs

Wetsite's functionality has completely deteriorated. It's impossible to navigate, their customer service phone lines are perpetually unattended, and email inquiries vanish into a black hole. The only apparent choices for obtaining a prescription are either total surrender or...

Caring doctors let down by rude receptionists

The medical professionals are outstanding, but the front desk staff severely lack interpersonal and service-oriented abilities.

Exceptional healthcare that exceeded all my expectations

Absolutely delighted with this medical practice. Since relocating to the neighborhood, we've been blown away by the exceptional care provided by the general practitioners. The staff have consistently demonstrated remarkable professionalism, helpfulness, and a proactive approach to healthcare. A massive appreciation goes out to this outstanding team.

Life-changing procedure with incredible support team

The medical procedure went smoothly, and the entire team was incredibly warm and hospitable.

Worst customer support ever avoid at all costs

Couldn't get through to anyone on the phone. Absolutely terrible customer support.

Lifesaving pharmacy service when others fall short

I want to express my sincere gratitude to Church Street Practice for their incredible assistance in resolving my medication situation this evening. With all pharmacies being out of stock, they prevented me from having to make a trip to the John Radcliffe Hospital. Instead, they proactively reached out to my local pharmacy and arranged for my prescription to be ordered and ready for pickup tomorrow morning. A massive THANK YOU to their helpful staff!

Terrible customer service and unreachable medical practice

I've tried calling this medical practice multiple times, and each attempt has been frustrating. Every time I dial, the phone rings endlessly without anyone picking up. In my most recent attempt, I waited a full 10 minutes. Prior to that, I spent 6 minutes and 12 minutes on hold, with no response.

Caring doctors and staff make this practice exceptional

The entire team at the Wantage Church Street medical center, from front desk personnel to administrative staff, nursing professionals, and physicians, are incredibly supportive and truly compassionate, even while managing an extremely demanding workload. If you're in the area, I cannot recommend this practice highly enough. The only minor improvement would be implementing a direct messaging system for patients to communicate with their general practitioner, which would complete what is already an exceptional healthcare facility. 👍🏼

Fantastic staff made tough times feel manageable

Throughout the challenging times of COVID-19, this place consistently delivered top-notch customer support and maintained their high standards of care.

Terrible customer service at this frustrating company

Absolutely terrible service - no one seems capable of answering the phone when it rings. I've attempted multiple calls, and each time my calls went unanswered.

Compassionate care during challenging pandemic times

Exceptional service, highly compassionate and attentive, going above and beyond despite the immense challenges posed by the pandemic.