Church View Surgery

Saved my life literally

I developed flu in January and like most people just thought I would work my way thru it but then on a Monday morning felt really ill. Got GP appointment with Dr James Robert’s, who check me over and rung an ambulance to admit me asap. I do not remember leaving the surgery and ended up in ITU with family being told to come and say goodbye. I had ECMO treatment in Bristol and back to ITU in Plymouth A month later I came home but Drs at hospital said if my GP had not moved so quickly I would have died, so very grateful to all at Church view

Unhelpful practice prevents local patient registration

Despite not being a patient myself, I feel compelled to share my experience. I telephoned the practice to inquire about registering as a new patient, mentioning my residence in Sherford. Initially, they confirmed my eligibility. Accordingly, I made a special trip to complete the registration paperwork. However, upon arrival, I was abruptly informed that Sherford is considered "out of area" and therefore ineligible for registration. They flatly refused to make any accommodation. This situation is utterly nonsensical, given that this practice is geographically the closest medical facility to me. I have no desire to travel to Plympton for basic healthcare services. This is precisely the type of administrative barrier that our local Member of Parliament should be addressing on behalf of Sherford's residents!

Terrible service and unprofessional staff nightmare

I recently became a patient at this practice and had a terrible initial experience. A rude female receptionist yelled at me and abruptly hung up the phone. When I called back and spoke with a male staff member, I requested a callback from the practice manager, which never materialized. The same employee promised to contact me within 10 minutes of our conversation, but he also failed to follow through. Despite being highly recommended, my first impression of this healthcare provider has been extremely disappointing.

Worst customer experience ever

Terrible attitude, abysmal service

Exceptional healthcare with compassion and care

Outstanding Care at Church View Surgery. From the moment I step inside, Church View Surgery provides an incredibly warm and supportive healthcare experience. The entire team demonstrates a genuine commitment to patient well-being that immediately puts you at ease. The reception staff are remarkably helpful and professional. They handle administrative tasks with such skill and friendliness that what could be stressful becomes a seamless, pleasant process. Their efficiency in addressing patient queries is truly commendable. The medical professionals—from doctors to nurses and support staff—are simply outstanding. They listen intently, communicate with remarkable clarity, and ensure patients feel completely understood and valued. Each appointment feels unhurried and personalized, with consistent follow-up care. Their adoption of digital services has also modernized the patient experience, allowing convenient online management of appointments and prescriptions. During these challenging times for healthcare, Church View Surgery distinguishes itself through unwavering professionalism and compassionate care. I consider myself fortunate to receive medical treatment from such an exceptional practice that prioritizes patient health and comfort. Highly recommended! Ronald Beal.

Exceptional care and compassion at church view surgery

I recently encountered an exceptional visit to this medical practice. Having been a patient at Church View Surgery since childhood, I've fortunately rarely needed their services! On this particular instance, I utilized the Anima online platform to request a doctor's consultation. Impressively, I received a response within just 2 hours, complete with a same-day appointment offer. I scheduled the visit, and the physician I saw was absolutely wonderful. Her demeanor was incredibly compassionate and reassuring, instantly putting me at ease. Dr Millward, you truly exemplify the highest standards of this medical center, and I am profoundly grateful for your attentive care and time.

Compassionate care for my son's health journey

Exceptional care from the moment we arrived, covering every aspect of my child's medical needs. Two weeks back, I consulted a physician about my son's respiratory condition, and they promptly arranged a specialized consultation shortly after. Today, we met with another doctor regarding his ongoing health concerns. The medical professional was incredibly attentive, comprehensive, and swift in organizing urgent medication and scheduling a follow-up appointment for next week. The level of service was outstanding. My sincere appreciation goes to the entire medical team.

Compassionate care that truly makes a difference

A truly exceptional medical clinic. Over the past few weeks, I've experienced a series of challenging health issues. Each time I've reached out, this practice has delivered prompt, efficient remedies. Their digital booking platform is incredibly user-friendly, and the doctors are quick to address patient submissions. When I urgently needed assistance one Friday and couldn't access the online system, the reception team was wonderfully supportive and kind. They went out of their way to help me during a stressful moment. I feel incredibly fortunate to have Church View as my healthcare provider.

Great medical care with friendly staff

I've consistently received excellent care at this medical practice, with staff members demonstrating genuine compassion and helpfulness. Scheduling appointments has been seamless, including using their convenient mobile application. While I recognize individual experiences can vary, I'm sharing my personal perspective, which has been entirely positive.

Navigating healthcare nightmare with endless medical struggles

My encounter with this medical procedure has left me utterly stunned. As a palliative care patient battling end-stage COPD, my list of challenges is overwhelming. Even my hospital consultant has attempted to address my concerns through medication, yet I've recently endured two weeks without critical prescriptions. I've filed three formal complaints and sought additional guidance, and I'm absolutely astonished that such a situation could even arise.

Frustrating healthcare experience with unhelpful scheduling

Friendly and welcoming front desk personnel, but the scheduling process lacks any rational approach. I showed up at 9:00 AM seeking urgent care for a serious ear infection, only to receive a call at 11:20 AM informing me that no appointments were available due to being completely booked.

Exceptional care and compassionate medical team

Exceptional personnel and physicians. This is my absolute go-to medical facility. The staff consistently explains everything with such clarity that they immediately put patients at ease, preventing unnecessary anxiety. Every single team member demonstrates remarkable kindness and a genuine desire to help.

Amazing medical care with compassionate staff

We've been patients at this surgery for about a year now, and they've consistently been exceptional every time we've needed their services. Nothing has ever been too challenging for my partner and me, especially when it comes to our children, whose appointments they always prioritize. We've personally observed some of the incredibly impatient and rude individuals who frequent the surgery. For instance, a woman standing second in line was dramatically rolling her eyes and sighing at the hardworking receptionist, who was simultaneously managing phone calls and attending to people in the queue. This woman had barely been waiting for two minutes. The surgery's current rating absolutely fails to capture the incredible level of care and service they provide, which is why I felt strongly motivated to share this review. To those irritating, complaining, and impatient individuals: please allow extra time when visiting or calling, and show some respect to the dedicated staff who are constantly working to help you.

Worst medical experience ever rude unprofessional care

Extremely unhelpful staff who spoke to me condescendingly, treating me like I'm unintelligent. When I mentioned my ligament injury, she dismissively claimed pain relief isn't appropriate. Definitely won't be returning to this place.

Anima upgrade makes everything better

Satisfactory. Performance has enhanced following the implementation of the Anima system.

Compassionate pharmacist goes above and beyond

I extend my sincere appreciation to Pharmacist Simble Thomas for the valuable guidance she provided during my medical consultation earlier today. Her professional advice is deeply valued, and I am committed to following her recommendations. I apologize for the unexpected phone disconnection caused by a brief internet service interruption, but I'm also thankful for the voicemail she left.

Compassionate doctor provides peace of mind

I want to express my sincere gratitude to Dr. Becka McClaughry for providing me with crucial medical insights on Good Friday, which significantly alleviated my concerns. Her service was absolutely exceptional.

Broken healthcare system fails patients and humanity

The healthcare infrastructure operates like a restrictive wall. Administrative leadership appears indifferent to patient experiences and emotional well-being. It's hardly surprising that individuals struggle with mental health in this environment. An impersonal system that strips away humanity, even though some compassionate medical staff and front desk personnel provide momentary warmth.

Compassionate pharmacist goes above and beyond expectations

After previously being somewhat critical, I feel compelled to share a positive experience with your pharmacist Ismail. He demonstrated exceptional listening skills, truly grasped my requirements, and communicated with me in a clear, accessible manner. His professional approach made me feel genuinely supported, and I was struck by his evident concern for my overall health and welfare. Kudos to Ismail for providing such outstanding service - thank you! 👏

Terrible healthcare scheduling nightmare with anima system

Absolutely terrible process with Anima, where you complete a form only to receive a seemingly arbitrary appointment scheduled far in the future, with no consultation about your availability and no mechanism to modify the time or date since the case is considered resolved once an appointment is assigned. Truly frustrating - how can working individuals possibly access proper healthcare when confronted with such a dysfunctional system? Absolutely mind-boggling.