Church View Surgery

Convenient healthcare with helpful online scheduling system

I've consistently managed to secure appointments without difficulty and receive comprehensive assistance. Initially, the online booking platform seemed a bit perplexing, but once I became familiar with its layout, I discovered the scheduling process to be quite straightforward and responsive. Overall, I'm genuinely satisfied with the service I've received.

Frustrating healthcare experience with endless obstacles

Trying to navigate their phone system is an absolute ordeal. Their online documentation is excessively complex and doesn't accommodate every situation. Securing repeat medication feels like an ongoing struggle. The personnel are pleasant when you finally manage to connect with them, but there are far too many obstacles preventing patients from receiving timely assistance.

Frustrating customer service during difficult family time

Spent countless minutes on hold, attempting to obtain a physician's documentation for my mother's death certificate, yet they remain unresponsive and unhelpful.

Great experience at this amazing venue

Exceptionally well-structured venue. Delightful employees, top-notch amenities.

Disappointing service with no real follow-through

Submitted my anima request back in August with assurances that a comprehensive action plan was developed. Subsequently, I was expecting follow-up from a physician and a physiotherapist. However, neither professional has been responsive or provided any meaningful communication.

Disappointing product with subpar performance

An exceptionally substandard approach

Frustrating service and zero communication

Scheduling a visit seems impossible, and their phone lines are perpetually unresponsive.

Churchview surgery team saved my life this year

The medical staff at the surgery have been truly exceptional. This past year has presented significant challenges for me, but the team has consistently supported me throughout. They've provided immediate face-to-face consultations when needed, made follow-up calls to check on my progress, and the paramedics and nurses have been incredibly compassionate and helpful. I am immensely grateful to the Churchview team for their unwavering assistance and care!!

Frustrating healthcare service with occasional professional touch

I've been a patient at Church View Surgery for over two and a half decades, and I never encountered any issues with doctor consultations until the COVID-19 pandemic, which I completely understand. However, the current situation remains problematic. Yesterday morning, I called at 8 AM and was informed there were 12 calls ahead of mine. The receptionist assured me I'd receive a callback, but this didn't occur until 6 hours later. Fortunately, my medical concern wasn't critical; otherwise, this delay could have been seriously concerning. Even then, I only received a phone call—no in-person examination and no actual appointment, just a remote diagnosis. While the doctor I spoke with was exceptionally courteous and professional, which is the sole reason I'm giving a 4-star rating, the overall service experience has been disappointing.

Smooth sailing through my medical checkup today

Quick visit to get my vaccination, and everything went smoothly. The nurse was punctual, the preparation was efficient, and her demeanor was incredibly kind and professional. Couldn't have asked for a better experience - definitely a top-notch service.

Frustrating healthcare with zero helpful service

Barely deserving of a single star rating. A completely ineffective medical practice. Reaching them by phone is nearly impossible. Their capabilities have diminished to the point where they barely fulfill the basic functions you'd anticipate from a healthcare facility. I'm genuinely uncertain about what value they provide.

Terrible healthcare service that fails patients completely

Getting in touch with the medical practice's staff is a nightmare. Their online consultation service is perpetually halted, and whenever they promise a restart date, it gets pushed back yet again - this pattern has been ongoing for weeks! The front desk personnel are just as ineffective and unhelpful.

Worst medical experience ever terrible service

Regrettably, the rating system forces a one-star review to provide feedback. This medical practice is unquestionably the most incompetent I've encountered. Case in point: I called to schedule an appointment precisely at 8:00, first in the phone queue, yet after 20 minutes, they claimed no availability remained. How is that even possible? When attempting to order a prescription, reception instructed me to add a note requesting a doctor's consultation. Subsequently, I received a call - not from a physician, mind you - but from a receptionist criticizing my request and directing me to call back the next morning. The level of patient disregard is utterly appalling.

Frustrating experience with terrible customer service

Once a top-notch service, now it's fallen to pieces. I've been hanging in limbo for a fortnight waiting for a phone consultation that predictably never happened. Phone lines are impossible to reach, and they keep pushing online consultations that are constantly shut down due to overwhelming demand. I'm baffled about who exactly they're treating, since nobody in my circle can actually secure an appointment.

Terrible medical service that leaves patients desperate

An absolute disregard for patient well-being. Zero engagement with e-consults, even when desperately seeking assistance for mental health concerns and sending multiple follow-up messages. Their policy exclusively accommodates urgent phone inquiries, and they refuse to categorize my situation as critical, effectively preventing any doctor communication. Promised return calls consistently go unfulfilled, with physicians repeatedly failing to make scheduled callbacks. Abysmal service and a shocking absence of compassion

Frustrating wait times at medical office

Getting a medical appointment with doctors always seems to be a challenging process

Amazing service that exceeded all my expectations

I am thoroughly delighted with the treatment I received and am giving a top-tier 5-star rating for the exceptional care provided to me.

Terrible service at church view medical practice

I recently joined this medical practice after relocating, and I'm already searching for an alternative. It's been nothing but frustration. I can't secure an appointment for my newborn with a severe, angry rash (despite claims that all slots are fully booked, even emergency ones). They've suggested emailing, which I find absolutely unacceptable for an infant's urgent medical need. Prescriptions are getting lost or not processed, and they've implemented a new policy requiring written, mailed prescription requests instead of phone orders - a system that seems completely impractical. While the individual doctors I've encountered appear pleasant, the overall administrative policies and organizational structure at Church View are remarkably ineffective and customer-unfriendly.

Exceptional care from start to finish

Exceptional personnel and a successful surgical procedure

Friendly service that exceeded my expectations

The personnel here are top-notch and incredibly supportive.