Church View Surgery

Frustrating and impossible gp booking experience

I spent hours today, starting from 8am, attempting to schedule an appointment, and after finally getting through at 11:45, I was informed that all slots were already filled (naturally, after wasting so much time). The staff suggested I try again tomorrow, but I'm certain I'll encounter the exact same frustrating scenario! Their booking system is clearly dysfunctional, and when I raised my concerns, I was dismissively told to call 101. It's no wonder healthcare facilities are overwhelmed when patients can't even secure basic GP appointments due to such inefficient processes.

Terrible patient experience with unhelpful medical staff

If possible, seek out an alternative medical practice. One where the front desk staff don't interrogate you and presume to dictate what THEY believe you require - whether that's seeing a doctor, nurse, or scheduling an appointment! A clinic where the phone is actually picked up before you're grilled would be ideal, or even better, where calls are genuinely answered. After being a long-term patient, I've finally departed this practice. Hopefully my exit will help them reconsider how they handle patient interactions and allow their receptionists to perform their actual job duties, instead of unnecessarily questioning every single caller.

Incompetent gp fails to address serious health concerns

I was compelled to seek out a new general practitioner. I struggle with severe spinal complications stemming from Cauda Equina, which has been completely overlooked, alongside significant mental health challenges including depression, anxiety, and suicidal ideation. Despite having comprehensive medical records, I felt entirely disregarded. Instead, I received two postal questionnaires about smoking and alcohol consumption, seemingly to satisfy bureaucratic reporting requirements, while completely neglecting my critical concern of potential self-harm, notwithstanding the numerous help-oriented posters displayed on their walls. I cannot envision continuing my medical treatment with this practice and am actively searching for alternative healthcare providers. Furthermore, their so-called "streamlined" appointment booking system has been nothing short of a nightmare. I have already spent four separate phone calls and nearly a week attempting to secure an appointment, with no success. Apparently, advance scheduling is prohibited, making the entire process frustratingly inefficient.

Terrible healthcare experience with no support

The service quality is subpar. I underwent a surgical procedure in April, and since then, I've been unable to secure an appointment with any of the doctors. The post-operative care is inadequate. I was forced to contact the hospital directly to determine the timing of my blood test. Interestingly, during my attempts to schedule an appointment in person, the waiting room appears completely empty. Clearly, something is amiss in their system. I'm thoroughly dissatisfied with this experience.

Terrible service left my sick baby waiting

Absolutely the most disappointing medical practice I've encountered. With a critically ill toddler, I was assured a prompt callback within an hour, yet two hours passed before I discovered they had closed for lunch - a recurring issue that has happened multiple times before.

Exceptional support that truly exceeded expectations

Exceptional customer support and attentiveness

Frustrating service but friendly staff at medical center

The service here is quite frustrating - scheduling appointments takes forever, and their contact details have been altered, making it impossible to reach them. They also failed to notify me about my prescription being ready. Despite these significant drawbacks, my general practitioner and the rest of the staff are genuinely wonderful and compassionate.

Exceptional care from a compassionate medical professional

I am thoroughly satisfied with the exceptional care provided during my medical appointment. Dr. Pannell especially demonstrated remarkable professionalism, compassion, and attentiveness throughout my recent consultation. My sincere appreciation goes out to the doctor and staff.

Amazing experience with top-notch customer support

Top-tier customer support that truly exceeded my expectations.

Caring doctors in a peaceful country setting

This surgery is truly delightful. Nestled in a rural landscape, it is managed by incredibly dedicated medical professionals. The constant stream of patients is indicative of its quality. The personnel consistently demonstrate courtesy and attentiveness, always ready to address any concerns or difficulties patients may have. The physicians are equally considerate, and we remain loyal to this practice because its warm, traditional, family-centered approach is unmatched by other medical facilities we have experienced.