Churchill Medical Centre

Amazing customer support experience

Truly outstanding customer support

Frustrating experience with terrible customer service

Scheduling an appointment is extremely challenging, and the waiting period is excessively long. The overall service quality is subpar, and their operational hours are frustratingly limited both in digital and physical settings.

Worst medical experience ever terrible healthcare nightmare

These medical professionals are absolutely the most incompetent healthcare providers I have ever encountered!

Terrible healthcare with zero patient compassion

Terrible customer care - they show complete disregard for patient needs… Anyone seeking a quality general practitioner should look for alternatives. This facility appears to excel solely at directing patients to 111 referral services…

Terrible service and zero communication nightmare

Submitted an online appointment request, waited 4 days with no response. Called their office and was on hold for 30 minutes without anyone picking up. Frustrated by their lack of communication, I decided to switch my medical care elsewhere. Their 2.5-star rating is well-deserved - absolutely terrible service that I cannot recommend to anyone.

Efficient healthcare with friendly and quick service

Exceptional primary care physicians who consistently provide seamless scheduling. Managed to secure timely consultations with ease and experienced quick, efficient visits 👍

Terrible service from lazy and unresponsive gp surgery

Over the past few days, I've been struggling to secure an appointment with my general practitioner. My initial attempt resulted in the clinic scheduling a phone consultation, during which the doctor called me a full hour late. When I sought another appointment, the reception simply stated they would contact me to arrange one - and that was five days ago. This practice used to offer quality service, but since the pandemic, they seem to have become complacent and are actively seeking ways to avoid assisting patients who require medical attention. Truly, truly disheartening.

Reliable healthcare with quick and easy service

I've been a patient at this medical center for the past three years. It's a bustling healthcare facility that caters to a large local population. The online appointment booking system is excellent, making it easy to schedule visits. I appreciate how swiftly they process repeat prescription requests through the NHS app. Having a pharmacy right next door is an added convenience that makes managing my healthcare needs much simpler.

Smooth scheduling with awesome healthcare professionals

Simple scheduling process with helpful and personable employees who are easy to interact with and know their stuff.

Convenient and helpful support for my needs

Typically dependable Conveniently situated locale

Great medical care at local clinic

Motivated to offer a counterpoint to the prevailing narrative, I feel the need to share my perspective on Churchill Medical Centre. Contrary to many accounts, I've found their staff to be compassionate, streamlined, and forward-thinking - particularly in their use of text message communications for various service updates. Over the past couple of years, I've consulted both a physician and a nurse at this facility, and both interactions were thoroughly satisfactory.

Exceptional healthcare at churchill medical practice

The Churchill practice has been exceptional in my experience. After suffering an injury during the pandemic, I've found myself consulting my doctor more frequently than usual. Scheduling appointments is straightforward, and the medical guidance and subsequent care have been top-notch. Their communication regarding vaccinations and health screenings is prompt and well-timed. I'm struggling to identify any areas where they could enhance their service.

Terrible service with endless waiting and delays

Their online booking system claims to be convenient, but it's actually a hassle. They've halted online appointments, and when you try calling, you're stuck on hold for half an hour. The whole experience is incredibly annoying and completely absurd.

Efficient medical centre with convenient online services

I've been a patient at Churchill Medical Centre for two years, and my overall experience has been positive, particularly regarding my children's healthcare. Their digital platform allows patients to submit medical inquiries, request repeat prescriptions, and make vaccination-related queries online. Depending on your submission, you'll either receive a callback from a physician or be scheduled for an in-person appointment. Their vaccination process for children is especially streamlined - after completing the online form, you receive a link enabling you to choose a convenient appointment slot, which I find remarkably convenient. In my experience, using their online form is significantly quicker and more efficient than attempting to reach the practice by telephone.

Best gp practice in london with caring staff

From what I've read online, the critiques seem overly harsh and unjustified. In my personal encounter, the service is quite satisfactory. Sure, they occasionally encounter minor issues, but that's to be expected given the current challenges facing the NHS. When all is said and done, this remains the most impressive medical practice I've encountered in London.

Terrible healthcare experience with uncaring medical staff

This medical facility is completely unreliable. As someone managing a chronic health issue, I'm consistently left in agony without proper medication. Despite this being an ongoing situation for three years, they consistently fail to process my prescription promptly. The fundamental purpose of healthcare professionals should be supporting patients, yet in this practice, that principle appears to be entirely absent.

Frustrating booking system with zero communication

Another frustrating update to the booking system, and it's even more problematic than before. If I submit an appointment request, what's the typical turnaround time for a response? Is there any chance of receiving updates or meaningful communication?

Neglectful doctor fails patient with serious injury

DR WALKER (GP PARTNER) NEGLECTFUL Absolutely appalling service today... the reception staff were pleasant, but regarding the appointment about a head injury, the doctor was supposed to call at 3:20pm and completely failed to make contact! I even phoned them at 4:30 pm to inquire about the situation, and received absolutely no response... forcing me to contact 111 and finally get an assessment for a concussion... it's incredibly disturbing that their medical professionals allow such negligence to occur.. it demonstrates a complete disregard for patient care and professional responsibility. I urgently want the complaint contact information as this was unacceptable and potentially dangerous!! I ultimately had to visit A&E and was diagnosed with a concussion the following day (3rd Oct), a situation that could have been addressed and managed much earlier with proper medical attention.

Clinic hours confusing and misleading for patients

Could you kindly update your operating hours if you're not actually open? The current listing shows you as available, but when I rang, the line indicated you were shut. I was planning to trek over to the clinic, so it's fortunate I double-checked by phone first. Appreciate the heads up.

Convenient and caring medical practice experience

The appointment scheduling platform here is significantly more user-friendly compared to other medical offices, and the general practitioners are truly wonderful.