Churchill Medical Centre

Great healthcare service with exceptional care

Every interaction with this healthcare provider has been consistently exceptional, from the welcoming front desk staff to the skilled physicians, and extending to their attentive and proactive follow-up team.

Incredible service that exceeded my expectations

These products are truly exceptional and impressive.

Efficient and caring medical practice for patients

This medical practice operates across three sites, with two situated in Kingston and one in Surbiton. Throughout my interactions, I have consistently encountered positive experiences. Their appointment scheduling is managed via an efficient online triage system that is user-friendly and provides rapid responses. The healthcare professionals, including physicians, pharmacists, and specialists, demonstrate exceptional attention to detail and create a comfortable, reassuring environment for patients.

Outstanding care at my local medical practice

I consistently have an outstanding experience with this medical practice. They are always prompt in addressing my queries, and the staff are both approachable and highly competent. I couldn't imagine a more excellent healthcare provider - I truly feel well supported and looked after.

Terrible healthcare and unprofessional medical staff

A truly terrible general practitioner's office - steer clear of this medical practice at all costs.

Terrible service and unprofessional medical staff

The front desk staff has an unpleasant demeanor, which has completely turned me off from ever coming back. Additionally, there's an Asian physician whose professional competence seems seriously lacking.

Fantastic first visit to a caring gp clinic

After recently relocating to this neighborhood, I attended my initial appointment with the local doctor today. I harbored some apprehension due to the conflicting online feedback. Upon entering, I received a warm welcome, and the physician appeared precisely at my scheduled time. She instantly put me at ease, demonstrating a compassionate and professional approach while conducting a comprehensive assessment of my health concerns. She articulated everything with remarkable clarity, and I felt completely comfortable asking multiple questions. The entire interaction exceeded my expectations, leaving me thoroughly satisfied with the medical care.

Frustrating online booking system wastes my time

I'm a seasoned professional in online booking systems, having worked with companies specializing in this technology for a decade. However, these systems are only valuable when implemented correctly, ensuring genuine availability and seamless booking. Unfortunately, this platform falls short of those standards. Their process involves submitting a request and waiting for a response, typically via email. If you attempt to schedule a non-urgent appointment two days in advance at 1 pm, you'll discover the forms are inexplicably locked. Instead, you're forced to return at 7:30 the following morning. Similarly, even simple inquiries like checking vaccination dates require form submissions, which are arbitrarily disabled midday. I comprehend the necessity of cut-off times for same-day appointments, but the logic escapes me. Why can I request an appointment for two days ahead at 8 am, yet be blocked at 1 pm? Why is it impossible to submit a general inquiry unrelated to appointments? Moreover, the inability of their receptionist to assist via telephone is frustratingly inefficient.

Quick and caring medical service at churchill centre

When my son was struggling with a migraine, he reached out via email to schedule a medical consultation. Impressively, the clinic responded promptly within an hour and quickly contacted us to set up an appointment. Dr. Chiu demonstrated exceptional professionalism, offering clear explanations and valuable medical advice. The entire team at Churchill Medical Centre, both physicians and support staff, are truly outstanding. I highly recommend their services! Many thanks to everyone there!

Terrible healthcare service that fails patients completely

Medical staff and general practitioner services are utterly inadequate, with personnel consistently attempting to redirect patients to pharmacies or hospitals, allowing GPs to maintain minimal working hours through primarily telephone consultations and perpetually hiding behind COVID protocols.

Exceptional healthcare with compassionate and prompt service

This medical center is absolutely top-notch. The staff are incredibly kind and supportive. Whenever I've needed urgent medical attention, I've consistently been able to secure a same-day appointment with a GP. As a new mother, I'm particularly impressed by how Churchill provides comprehensive examinations for my baby during every visit. Their online booking system is remarkably efficient, with responses typically arriving within sixty minutes. On one occasion when I struggled to fill out the form, a wonderful receptionist stepped in and offered to complete it for me. The physicians are compassionate, empathetic, and genuinely caring. I cannot speak highly enough about this practice!

Efficient booking system saves time and stress

I truly appreciate the updated booking platform. Previously, attempting to contact the practice via telephone was incredibly time-consuming, but now I can simply send a digital message and typically secure an appointment within hours. Additional administrative tasks like repeat medication requests are also handled efficiently and quickly. The personnel are consistently courteous and supportive. I wholeheartedly endorse this medical practice to anyone seeking quality healthcare services.

Unprofessional staff ruins medical waiting room experience

Stuck in the doctor's waiting area, I witnessed an uncomfortable situation. A young man with limited English skills was trying to get clarity about his medical results by calling a friend. Unfortunately, the person on the other end of the line was incredibly dismissive and impatient. The guy was clearly struggling to comprehend the information, yet the friend couldn't spare even a moment to help him understand.

Solid tanks that get the job done

These tanks are impressively well-designed and perform exceptionally well. I'm quite satisfied with their overall quality and capabilities.

Terrible healthcare service that leaves patients frustrated

This general practitioner is absolutely the most subpar medical practice I've encountered. Never in my experience have I witnessed such a dismal standard of service. Their communication is abysmal, scheduling appointments is an exercise in frustration, and frankly, I'm bewildered why taxpayer funds are allocated to such an incompetent establishment. My level of dissatisfaction cannot be overstated.

Compassionate care at its very best

I've been a patient at the Churchill Medical Centre in Kingston for several years now. My interactions have consistently been remarkable. I've always received timely responses, and my concerns have been addressed with genuine empathy and understanding. This is truly an exceptional healthcare facility, and I deeply appreciate everything they've done for me. My sincere gratitude.

Frustrating service leads to reluctant gp switch

Churchill's appointment scheduling and front desk staff have noticeably enhanced their approach lately. However, their administrative processes remain frustratingly subpar - sluggish, ineffective, and appearing utterly unconcerned with patient care. I've ultimately reached my limit and decided to switch medical practices.

Exceptional medical care that truly puts patients first

In an era where many patients struggle to connect with their general practitioners, I'm delighted to report that Churchill Medical Centre's approach is absolutely impeccable. Their administrative setup serves as a model that other healthcare facilities should seriously consider emulating. The reception team consistently demonstrates exceptional helpfulness. The process of receiving callback consultations followed by in-person appointments is seamless. Truly commendable service.

Exceptional baby care with lightning-fast communication

Consistently quick to address any inquiries regarding my infant. Submitted an online request, and received a callback within 60 minutes to request imagery or schedule a visit, with a phone consultation happening shortly after. Scheduling appointments has consistently been efficient and streamlined.

Dangerous medical incompetence puts patients at risk

The management consistently demonstrates incompetence. My spouse suffers from a long-term medical issue. They've misplaced lab work, overlooked prescription refills, committed medication dosage mistakes, and declined to authorize prescriptions endorsed by a specialist. There appears to be no system in place for addressing these errors. They simply persist in their negligence without showing any concern.