City Health Centre & GP Practice

Terrible service and complete medical practice disaster

Unquestionably the most incompetent medical professionals I've ever encountered. I naively believed switching my primary care provider to a downtown clinic would streamline my healthcare experience, given its proximity to my workplace, but I couldn't have been more mistaken. This practice is a complete disaster. Anyone contemplating registering here should steer clear immediately!

Nightmare customer service that will drive you mad

Abysmal customer support, resolving issues is practically impossible - you'd have better luck waiting for a miracle than receiving any meaningful assistance.

Terrible service and zero medical support found

Terrible encounter seeking assistance today. Incorrect details, necessitated a repeat call. Squandered a valuable hour with a promised medical consultation that never materialized. More disappointing than other nearby clinics. Seems like consulting online resources is now the only viable option.

Terrible service and endless waiting for documents

The administrative staff is completely ineffective, and I sincerely hope I won't need to interact with them in the future. I've been attempting to get some documentation finalized for more than four weeks now, with zero progress.

Terrible customer service and unprofessional representative

Disrespectful during our phone interaction. Abruptly terminated the call and failed to return my contact. Impatiently demanded that I repeat the spelling of my last name, which prompted me to end the conversation in frustration.

Worst customer service experience ever at this place

The receptionist's interpersonal abilities are absolutely abysmal. I've never come across such an indifferent and unpleasant individual before. It's evident she has zero commitment to her professional responsibilities and is merely clocking in time. The management desperately needs to improve their staff training protocols.

Quick care with friendly and helpful staff

The urgent care facility impressed me with its swift service and streamlined process, and the personnel were exceptionally friendly and supportive.

Terrible medical practice with zero customer service

This establishment is a complete disaster that deteriorates annually. They specifically instructed me to see a female clinician and when I inquired about combining two appointments including a routine smear, they promised to return my call but never did. Despite being booked for a supposedly necessary in-practice appointment, I arrived and checked in. After an extended wait, I discovered the doctor I was scheduled with wasn't even on-site but working remotely - and they suggested they could simply call me instead! I wasted my entire trip for absolutely nothing, received zero medical assistance, and was essentially told to return later! It's utterly ridiculous. General practitioners can't be bothered to see patients, potentially calling back in two months if you're fortunate. Then they compel you to come in only to refuse treatment! The staff are completely incompetent at scheduling appointments and consistently ignore phone calls. Operating a reception desk isn't complicated. The individual who mishandled my booking was named Lita. This isn't an isolated incident. They consistently create problems. Previously, when I was meant to collect sample materials, they hadn't prepared anything! They casually suggested returning another time. They demonstrate zero respect for patients' time. It took escalating to a manager to actually obtain the sample materials. The receptionist even lied about the manager's presence when she was literally standing right behind her! Their staff's conduct is absolutely deplorable. A blood test was botched due to "unexpected circumstances", requiring me to return and repeat the test - further evidence of their organizational incompetence. They consistently fail to follow through on promises to organize anything or return calls. They cannot properly book appointments nor provide any meaningful assistance - they merely waste patients' time. Every time you require testing, the GP claims reception will schedule it. They never do, forcing patients to chase and hope - and even as the first caller, you'll wait at least 30 minutes.

Excellent support team saved the day

Exceptional customer support that truly impressed me. While I recognize I might have had a particularly smooth experience, they handled my concern with remarkable efficiency and expertise. I'd wholeheartedly endorse their service to anyone.

Terrible service from lazy general practitioners today

General practitioners have become increasingly complacent since the pandemic. Patients are left to handle everything independently, with minimal support from their doctors. These GPs continue to bill for brief, perfunctory phone consultations lasting barely a minute, offering little substantive assistance.

Horrible booking system wastes patients time and energy

The appointment scheduling process is utterly ridiculous. Their online triage system is inaccessible for the majority of the time, and it quickly hits supposed 'capacity' (a concept that makes no sense - since you can schedule visits days ahead, how could every single slot possibly be booked?). If you genuinely want to consult a doctor within a reasonable timeframe, I strongly recommend seeking medical services elsewhere.

Avoid this healthcare nightmare at all costs

Steer clear of the 5-star reviews, they're completely fabricated. This place is a disaster. Contrary to their walk-in claims, it's anything but. Registering here will guarantee a nightmarish healthcare experience. I was once hung up on by reception while seeking meningitis screening. Their approach is simple: serious issues get redirected to the hospital, while minor concerns are left to fester until they become serious enough to warrant a hospital referral. And that's assuming they even answer the phone. Without a doubt, this is the most abysmal healthcare service I've encountered. The doctors and nurses are genuinely compassionate and helpful - if you can actually see them, which is rare. The fundamental problem lies with management and their convoluted administrative structure. Their response to online reviews is telling. They claim to "pass on feedback" and dismiss negative comments, yet simultaneously state they don't monitor Google reviews. The hypocrisy is transparent. The receptionist, a woman in her 40s or 50s, desperately needs to be fired. I've witnessed her treating foreign nationals with condescension and initiating aggressive confrontations. I personally saw her start an argument with a distressed first-time mother over a medication name pronunciation. The only redeeming quality is the exceptional medical staff, who are unfortunately trapped behind an impenetrable wall of bureaucratic chaos so disorganized that even their own employees can't navigate it.

Exceptional care during challenging times for nhs

Given the current strain on GP practices, I have been notably impressed by the compassionate and considerate care provided by City Health Centre. After submitting an online triage form, I was promptly contacted with the opportunity to self-refer to physiotherapy, bypassing the need for a GP appointment. This proved to be an excellent suggestion, allowing me to join the waiting list on the same day I initially reached out. Two weeks later, Nuala followed up to inquire about the referral's progress. She generously offered to expedite the process and provided a much-appreciated phone prescription to help manage my pain in the interim. Her follow-up was unexpected, and Nuala was a delight to interact with - incredibly friendly and proactive in her assistance. I cannot express enough gratitude for this personalized and empathetic approach. While I would have been satisfied with this service under normal circumstances, the current pressures on the NHS and its staff make me even more appreciative of her taking the time to understand my situation and provide timely support.

Exceptional care and compassion for my son

The team here is absolutely wonderful - incredibly friendly and competent. They provided swift assistance, and the physician who treated my son was exceptionally kind and compassionate.

Exceptional healthcare with caring and responsive professionals

The medical team here is incredibly compassionate and dedicated, consistently delivering exceptional service. Throughout the past year, I've attended multiple appointments, and I've been consistently impressed by their ability to schedule me either immediately or within a very short timeframe after submitting my consultation request.

Terrible healthcare experience with unhelpful doctors

Utterly inept general practitioners who display zero awareness of previous prescriptions from their own team. Diagnostic specimens mysteriously vanish, and they subsequently deny ever having ordered them. Steer clear of this practice entirely and urgently seek medical care elsewhere.

Misleading walk in centre with hidden service changes

This establishment no longer functions as a walk-in clinic, despite repeatedly being labeled as such on their website. From my previous experiences with the service, I encountered no issues. However, I find the misrepresentation frustrating.

Compassionate healthcare heroes at local medical centre

Located in the heart of Manchester, this medical practice naturally experiences high patient traffic. Despite the challenging environment, both the reception and medical professionals demonstrate exceptional compassion, consistently providing outstanding care and support that truly exceeds patient expectations under demanding circumstances.

Endless waiting for asthma care is frustrating

I'm currently dealing with my fourth consecutive cancellation of an asthma consultation. It appears that scheduling an appointment with this physician is becoming an impossibly frustrating endeavor :)

Worst healthcare experience ever absolute nightmare

STAY AWAY, NO MATTER WHAT. Contacted my general practitioner, who referred me to 111, who then instructed me to visit this location for a medical examination. Upon arrival, I was informed that no doctor would see me, this isn't a walk-in facility, and I would not be treated. Feeling extremely unwell, I squandered 5 hours of my day and endured the challenge of navigating a bustling city, only to be dismissed with a mere "sorry". Absolutely ineffective and disregarded.