Claremont Medical Centre

Friendly staff made us feel genuinely welcome

My family and I have been attending this medical centre for a considerable time and have consistently received excellent care and treatment. The entire team, including reception, administrative staff, doctors, and nursing personnel, demonstrate friendliness, helpfulness, and professionalism in their roles. The practice maintains a good range of both male and female doctors available throughout operating hours. One particular doctor has been especially outstanding and has made a notably positive contribution to the practice.

Felt genuinely listened to and taken seriously

The entire team at this practice, including clinical and administrative staff, deserves considerable recognition. Patients feel genuinely heard, concerns are addressed quickly, and interactions are consistently marked by compassion and professionalism.

Staff listened to my concerns carefully

I have been attending this practice for a considerable time. The team members are outstanding - the front desk personnel are consistently welcoming and the clinicians are supportive. I appreciate that they take my health concerns seriously and give them proper consideration.

Easy to reach and staff actually listen

I cannot speak highly enough of this medical centre. The service is excellent. Getting through by telephone is straightforward. Emergency appointments are available promptly on the same day, and routine appointments do not involve lengthy waiting periods. The reception team are courteous, supportive, respectful of privacy and well-informed. All the clinicians demonstrate genuine attentiveness, listen carefully to patients and provide thorough follow-up with sound guidance and recommendations. I feel fortunate to be a patient here.

Team helped me feel supported and heard

The management team and their colleagues provided excellent support in helping me prepare for my treatment. I appreciated their assistance throughout the process, which contributed positively to my recovery journey.

Helpful appointment that answered my questions

I had an appointment with a clinician who was very informative and helpful in assisting me with managing my condition and addressing my health concerns. I appreciated their support in answering my questions. Thank you.

Helpful support with registration process

It was a very good experience and the staff member helped me to complete my registration. They did a very good job and I appreciate the assistance provided by all the team members involved.

Practice manager listened and resolved my issue quickly

I recently needed some assistance from my GP and contacted the surgery. I was thoroughly impressed with how the practice manager at the medical centre dealt with it. I was really impressed by their professionalism, responsiveness and personable approach. They took the time to listen, understood what was needed straight away, and followed through until everything was properly resolved. I strongly felt that they genuinely care about patients and set high standards for how the practice operates. Excellent leadership and outstanding service.

Reception staff answered phones quickly and clearly

I have been a patient at this medical centre for a considerable time and have consistently received appropriate care for my health requirements, including comprehensive evaluations and appropriate referrals for further medical investigations and interventions when needed. I have found the clinical staff to be of a high standard and the nursing support to be satisfactory. I am also satisfied with the administrative team, who communicate clearly when providing guidance and respond promptly to telephone enquiries.

Thorough assessments and professional reception staff

I have been attending this medical practice for a considerable period of time and, given the professional approach demonstrated by the clinical staff and administrative team, I would rate my experience very positively. The team at this surgery has provided me with attentive healthcare through comprehensive consultations. I am genuinely appreciative of the dedication shown by everyone involved.

Staff take time to listen and explain clearly

I have been a patient at Claremont Medical Centre for some time and have found my overall experience to be very positive. The clinical staff I have encountered have demonstrated professionalism, patience, kindness and respect. They make an effort to listen carefully and communicate information in an understandable way, which helps me feel supported and valued. The front desk team can be quite stretched during peak times, particularly in the morning, but generally they are courteous, helpful and do their best to assist patients. Booking appointments within a short timeframe can occasionally be challenging, which appears to be a common issue across GP practices in the London area, though the actual consultations tend to run smoothly once you are seen. The practice premises are well-maintained and user-friendly, and I appreciate the option to choose between in-person visits and telephone consultations based on individual circumstances. The appointment confirmation reminders are also a useful feature. I am satisfied with the standard of care I have experienced at Claremont Medical Centre. The professionalism of the team and their compassionate approach have made a meaningful positive impact on my care.

Helpful staff made registration straightforward

Outstanding service, particularly from the practice management team for their assistance with the registration process, and from the clinical staff for their attentive and thorough care.

Hard to reach but worth the wait

It can sometimes be hard to get through to the surgery, but once you do, the care is excellent. My favourite clinician is very thorough, attentive, and really takes time to listen. I always feel well looked after when I see them.

Receptionists made me feel heard and supported

The reception team demonstrated professionalism combined with kindness and patience throughout my visits. During my consultations with the clinical staff, I felt heard and given the opportunity to fully describe my concerns. This approach was particularly helpful in managing my worries and made me feel supported. I valued their empathetic and accepting manner greatly. Through my experiences at the practice, I've gained confidence that taking an active role in my own healthcare is appropriate and that seeking help is not an imposition on the service.

Reception team made me feel welcomed

Excellent practice with a genuinely helpful team throughout. The reception staff are welcoming and efficient, and the practice management is consistently supportive and available when needed. The clinical staff are also of a high standard.

Flexible rescheduling made the difference

I would like to thank the practice manager and the practice nurse for their excellent service. My mother's appointment was rescheduled for a later time on the same day as we were running late. We really appreciate that they were able to accommodate us. Thank you.

Smooth registration made switching surgeries easy

An excellent practice. I was experiencing difficulties at my former GP surgery, but since transferring here everything has run smoothly. The registration process was handled very efficiently by the management team. This is a surgery where patients receive attentive and considerate care.

Felt genuinely listened to and well cared for

This medical centre is such a caring and helpful practice. The team are always kind, understanding, and make you feel really looked after. A big shoutout to the clinical staff member for always being so patient and supportive — they really listen and make things easy to understand. Couldn't ask for a better GP practice.

Reception team made booking really straightforward

Exceptional and brilliant customer service from the reception team and clinical staff.

Friendly receptionists made switching surgeries easy

We relocated from a different local practice and have found the care at this surgery to be excellent. Our son is able to receive same-day appointments when required, and the reception team are consistently friendly and supportive. We're grateful to the staff member who assisted with transferring our medical records from our former surgery. The clinicians we've consulted have all demonstrated professionalism and compassion in their approach.