Claremont Medical Centre

Compassionate doctor helps patient through difficult time

On August 26th at 2:40, I met with a general practitioner whose name escapes me, but the consultation was exceptional. The doctor demonstrated remarkable compassion and expertise, thoroughly addressing my medical concerns and providing comprehensive answers to all my queries. This encounter was particularly meaningful as I'm navigating a difficult emotional period following my husband's passing in June. I am genuinely grateful for the understanding and care I received during this appointment.

Exceptional care and compassion at local surgery

We've been registered with this medical practice since 2012, and throughout that entire period, I can't recall a single negative encounter. Having two young children, I've never felt embarrassed about the (potentially trivial) reasons I've brought them in for consultations. The reception team are incredibly supportive and consistently go out of their way to help. Every single GP and nursing professional are genuinely warm and welcoming - and this isn't just a facade for the children, but extends to me as well. Appointments never feel hurried, and you always feel genuinely heard. While all the doctors are fantastic, Dr. Kelly specifically has motivated me to share this review. I recently visited with my 4 and 8-year-old for separate medical concerns, and she was absolutely wonderful with both. She took considerable time and care examining the children, actively engaging and involving them in the conversation rather than just speaking to me. When discussing potential blood work with my 8-year-old daughter, Dr. Kelly patiently answered every single one of her questions. I sincerely hope the surgery staff can read this review, as they truly deserve to know how exceptional their work is. We are incredibly fortunate to have our magnificent NHS! 💙

Worst pharmacy experience ever terrible service

These pharmacists are completely incompetent. Their lack of precision is alarming, with careless handling of prescription medications and a total disregard for accurate verification. Their communication is frustratingly poor, and the customer service representatives are consistently uncooperative and dismissive, which only compounds the already unacceptable situation.

Compassionate nurses who truly care about patients

The nursing staff at this facility are truly exceptional. They consistently demonstrate politeness and professionalism, creating an environment where patients feel genuinely valued. Each nurse takes the time to carefully listen and provide thorough explanations, ensuring that you never feel hurried or dismissed during your interactions.

Compassionate care that truly made a difference

I am thoroughly delighted with the exceptional care provided by Claremont. Dr Williams has been an incredible source of support during a significant health challenge, making me feel truly heard and valued. Her approach consistently demonstrated a genuine commitment to my well-being. Additionally, the administrative staff, particularly Sharon, have been outstanding in swiftly facilitating my requests for medical documentation.

Best medical care ever experienced in the uk

Undoubtedly one of the most exceptional general practice medical centers in the entire United Kingdom

Exceptional healthcare when i needed it most

I must admit, the start of the year was challenging, and I found myself consulting medical professionals multiple times. Each time I required assistance, I was promptly attended to. While there are often discouraging accounts circulating about the NHS, the team at Claremont has been absolutely exceptional. Their professionalism and care have been outstanding. A sincere thank you to everyone involved - your support has been invaluable!

Compassionate nurse who truly listens and cares

Nurse Suzanne is truly outstanding! She's incredibly compassionate, thoughtful, and attentive, making sure to cover every single aspect. What sets her apart is her ability to provide comprehensive information and clear explanations. Most crucially, she genuinely listens after asking thorough questions, and her 10-15 minute consultation feels unhurried and personal. I'd gladly give her 6 stars if I could :) Gratitude!

Rude and unprofessional front desk experience

The front desk personnel demonstrate a notable lack of professional knowledge and interpersonal skills.

Exceptional service that exceeded all my expectations

Truly exceptional service, I cannot praise them highly enough. They have consistently been fantastic, and I'm incredibly grateful for their outstanding efforts and dedication.

Compassionate care at its medical best

Dr. Charleston's practice offers excellent care with warm, welcoming staff. The medical team, particularly Amy Charleston, demonstrates genuine compassion and professionalism.

Exceptional healthcare with compassionate and responsive staff

Exceptional medical team with outstanding personnel, both doctors and support staff. They consistently provide top-notch assistance and clear communication, whether you're interacting via telephone or face-to-face. During my recent vacation, I accidentally left my medication behind, and they promptly issued a prescription to a local pharmacy, with the doctor sending a confirmation message to ensure everything was taken care of.

Frustrating healthcare experience with unhelpful staff

Absolutely dreadful service. Securing a consultation with my general practitioner to obtain a referral for a specialist consultation has proven to be an insurmountable challenge, even after an emergency room visit overseas that strongly recommended I follow up with my GP about scheduling a cardiac MRI and consulting a specialist regarding my arrhythmia. The reception staff seem completely uninterested in helping, making the process incredibly frustrating. I've attempted to book an appointment twice this week, and their online booking system is non-functional. Now I've been instructed to call back yet again next week, prolonging this already exhausting ordeal.

Frustrating clinic with poor appointment accessibility

The staff were courteous, and the clinic is adequate for scheduling routine check-ups in advance like vaccinations and screenings. However, securing an appointment when actually ill was consistently challenging. Especially for in-person consultations. Typically, I was only offered a phone consultation several days later with no specific time slot, which is entirely impractical and likely causes numerous missed interactions. It seemed the practice had no real intention of returning to standard service levels post-2020. I've subsequently changed GP practices and found a local alternative with a much more patient-centered appointment approach. Response to Claremont: Suggesting I was attempting to book at the incorrect clinic is both absurd and offensive. The reason no appointments appear for me this year is simply that I could not secure one meeting my requirements. Just three weeks ago, on the same day I transferred clinics, I successfully obtained an appointment elsewhere. My review represents an honest, personal account intended to help others researching local healthcare options. From my perspective - you have absolutely not delivered 'the best availability in London'

Quick and smooth medical consultation service

Seamless digital platform experience - my medical inquiry was swiftly addressed and prescription processed in just a quarter of an hour after reaching out. Kudos to the team for their impressive responsiveness, especially early on a Monday morning!

Rude staff ruins otherwise pleasant medical experience

During my medical appointment this afternoon, the young staff member who assisted me was delightful and courteous. However, I was deeply upset when a tanned blonde woman with fair hair openly mocked me in front of her colleague dressed in black, who momentarily left the reception desk to refill her water bottle. This same individual then proceeded to ridicule me again when I was helpfully assisting another patient who had recently moved to the area and was uncertain about her postcode - a location I was familiar with from my previous residence. Her behavior seemed particularly inappropriate, and I cannot help but wonder if her actions were motivated by prejudice, either due to her discomfort with a Black person speaking with a distinctly English accent or simply a broader racial bias.

Amazing doctor with exceptional care and precision

I am thoroughly delighted with the exceptionally professional and swift communication from Dr. Ban Ratti, who demonstrated remarkable compassion. Her diagnostic precision was truly outstanding, and I am profoundly impressed by her expertise and manner. Neelima

Compassionate doctor saves the day for my daughter

Dr. Anwar provided exceptional care when addressing my daughter's medical concern, and I am truly grateful for his expertise and compassion!

Exceptional medical care that exceeded my expectations

I rarely write reviews, but the Claremont Medical Centre has truly compelled me to share my experience. Previously, I dealt with another healthcare provider where scheduling appointments, obtaining prescriptions, and receiving quality service was consistently challenging. In stark contrast, Claremont Medical Centre has been exceptional. Their online appointment system is straightforward, and I've consistently received a response and scheduled a visit within 24 hours. During a time when I required immediate medical attention, they accommodated me with a same-day appointment. The staff, from the receptionists to the doctors, are remarkably courteous and attentive. The physicians genuinely listen and provide excellent care. I cannot recommend this medical center highly enough - their service is truly outstanding.

Frustrating prescription system ruins helpful staff experience

The staff at Raleigh, Claremont, and Rolle are truly commendable. Sadly, their genuine attempts to help are completely undermined by systemic shortcomings. For the seventh consecutive month, I've encountered difficulties when trying to reorder a repeat prescription. Additionally, the "system online close" feature is utterly nonsensical. It misleads you by presenting a function for selection, only to inform you that the selected option is unavailable!