Claremont Medical Centre

Frustrating practice with unhelpful and unreliable staff

Recently relocated, and I'm thoroughly disheartened with the current situation. Coming from an exceptional medical practice with an outstanding physician, this new clinic has completely failed to inspire any confidence. I'll definitely be seeking alternative healthcare providers. I concur with previous comments regarding the front desk staff. Appointment scheduling errors have occurred multiple times, resulting in wasted hours, and I'm still waiting for a proper consultation.

Terrible service and rude staff at medical practice

This medical practice is extremely unprofessional. The practice manager displays terrible communication skills and lacks basic courtesy when interacting with patients. The entire staff comes across as discourteous and unhelpful. I strongly recommend patients consider switching to Berryland surgery instead, as these people are completely unaccommodating and refuse to schedule appointments.

Exceptional healthcare with compassion and expert precision

Dr Dalhuisen stands out with her skilled, precise, and meticulous approach. Her receptive nature, unwavering dedication, strategic problem-solving, and perceptive understanding offered reassurance, ease, and a well-defined route to resolution. The nursing staff are upbeat, passionate, and remarkably proficient. Scheduling was consistently prompt following digital booking, and interactions with the medical practice are generally smooth and uncomplicated.

Rude receptionist ruins potential patient experience

The receptionist, Stephanie, displayed an appalling level of rudeness and hostility. When I inquired about a specific time for my phone appointment (which wasn't processed through the online system), I was informed that no precise timing could be provided and that I should remain available throughout the entire day. Explaining my work commitments led to the receptionist becoming extremely agitated. I was verbally attacked and told I should seek services elsewhere if I was dissatisfied with their approach. Upon requesting that she remain calm and maintain professionalism, she outright refused to schedule my appointment and aggressively suggested I find alternative care, hurling additional verbal abuse during our interaction. When I subsequently called back, another receptionist apologized for the previous encounter and advised me to avoid the problematic staff member. While the doctors and remaining staff are excellent, it is deeply unfortunate that one individual's unprofessional and confrontational behavior can so significantly damage the practice's reputation and overall perception.

Exceptional service that truly cares about patients

Absolutely exceptional service with a team that goes above and beyond. Booking an appointment is a breeze through their user-friendly online system. The staff demonstrates remarkable professionalism, compassion, and genuine concern for patients' comfort and overall experience. Their approach is both highly organized and incredibly warm, making the entire process seamless and supportive.

Frustrating communication breakdown with medical staff

The medical staff here are wonderful, but communication seems to be a major issue. I find myself constantly pursuing doctors to get assistance, and when I finally connect with someone, they appear clueless about my situation. A prescription modification I discussed over a month ago was supposedly approved, yet my pharmacy remains uninformed, leaving me on a reduced medication dosage for an extended period. My mental health struggles—feeling deeply depressed and having suicidal thoughts—make it challenging to even wake up before mid-morning, further complicating my ability to follow up. An email option would be incredibly helpful. Additionally, I've experienced multiple instances where, after requesting to reschedule with one physician, another doctor still attempts to contact me, seemingly disregarding my prior communication about my unavailability at the GP.

Doctor hanson saved my medical experience

When I first became a patient at this medical practice in April 2021, I would have given them a very poor rating. However, my experience has completely transformed, and I now enthusiastically award them 5 stars, all thanks to Doctor Hanson. He is an exceptional healthcare professional who demonstrates remarkable expertise. What sets him apart is his commitment to patient communication - he personally calls to provide comprehensive and thoughtful information. His approach makes you feel genuinely supported and confident in your care. A heartfelt thank you to Doctor Hanson for making such a significant difference!

Exceptional care that goes above and beyond

I've experienced numerous general practitioners across multiple locations over the years, and the team at this practice stands out as truly exceptional. Their staff is remarkably kind, incredibly supportive, and genuinely committed to patient care. They're significantly superior to other medical practices I've encountered. I'm so impressed that I'm actively encouraging my entire family to transfer their healthcare here!

Terrible service and impossible to book appointments

Impossible to book a consultation! Absolutely pointless! This medical practice is completely ineffective. I've experienced some terrible healthcare providers before, but this one takes the cake - utterly frustrating and completely unhelpful!

Amazing care from top-notch medical professional

Incredibly fast assistance and the most exceptional physician, Dr. K. William.

Worst customer service ever, absolutely useless staff

The service here is absolutely abysmal, with front desk staff who are completely incompetent. I'm left wondering what purpose these receptionists even serve if they're incapable of scheduling appointments, offering guidance, or providing any meaningful assistance whatsoever. If a zero-star rating were possible, I'd select it without hesitation. With such a mountain of negative feedback, isn't it high time you addressed these persistent issues?!

Unprofessional receptionist ruined my healthcare experience

What an absurd attitude from the front desk staff! I was attempting to address a delicate issue, and she persistently cut me off, claiming she couldn't comprehend me! For heaven's sake, when you're handling medical matters, you should demonstrate at least a minimal level of professionalism!!! I'm utterly disheartened and genuinely wish to find a different medical practice, ensuring I never have to interact with this utterly unprofessional individual EVER AGAIN!!!

Disappointing wait for much-needed physiotherapy help

Experiencing significant annoyance due to prolonged waiting periods for physiotherapy, compounded by a two-week postponement in the arrival of a new physiotherapist, which follows an already extended interval between treatments.

Frustrating clinic with difficult booking and unhelpful staff

Getting an appointment with these doctors is excellent when you finally manage to secure one. However, booking a slot is incredibly challenging. The online booking system is completely inaccessible during restricted hours, which is especially problematic for working parents or anyone with a busy schedule. You're essentially unable to communicate via email at alternative times. The process feels utterly hopeless, and I truly miss the days of being able to speak directly with someone. Every time I've tried to inquire in person, the staff have been consistently discourteous. The entire experience has been profoundly frustrating and disheartening.

Terrible medical experience with unhelpful staff

This surgical experience was absolutely abysmal. The front desk staff display terrible attitudes, and the physicians seem exclusively fixated on COVID protocols. Scheduling any kind of appointment is an exercise in pure frustration.

Exceptional healthcare that truly puts patients first

A substantial upgrade from my former healthcare provider. The physicians take initiative and follow up proactively, inverting the typical patient-doctor dynamic - the front desk staff are courteous, and appointment delays are minimal to nonexistent.

Frustrating medical access with poor online system

Previously, consultations with the doctors were smooth, but since covid, accessing care has become significantly more challenging. The phone system was already suboptimal and could have been improved by implementing a standard queue system that informs callers of their position, as many other services do. The online platform is now evidently ineffective. I submitted an online form four days ago and received no response while my health condition persisted. When I visited in person today, a courteous receptionist informed me she had no record of my submission. (Upon later checking, I discovered my online submission was indeed logged). With an online system, how can a patient verify whether their communication has actually been received by the medical practice? Extremely frustrating. The era of direct, responsive communication seems to have vanished, and clear deficiencies exist within the digital submission process. I fully understand the increased demand and various pressures on the GP system, but if patients cannot readily access essential services, there is undeniably a fundamental problem.

Terrible scheduling system ruins everything

Scheduling an appointment with this business is incredibly frustrating. Their booking process is painfully slow, and their online appointment system is completely non-functional, making it nearly impossible to set up a simple reservation.

Great local practice with caring staff

The medical practice consistently provides me with top-notch care. Their staff are remarkably quick, supportive, and highly competent in their approach.

Terrible service and zero communication from clinic

Don't count on this medical practice to follow through when 111 makes a referral. I've been left hanging for 48 hours with zero communication. They claim to have reached out, but I've received no contact or text about rescheduling. Save yourself the frustration and seek care elsewhere - this clinic is utterly inefficient and unreliable.