Claremont Medical Centre

Terrible medical practice with unhelpful and unresponsive staff

If zero stars were an option, I would have selected it without hesitation. To any newcomers considering this practice as their primary healthcare provider, steer clear. I am actively seeking an alternative GP, and I recommend you do the same. The staff appears completely disinterested in patient wellness, offering only generic, unhelpful responses that provide no real assistance. I detailed my medical situation, requesting a swift phone consultation and immediate prescription transmission to my pharmacy. Their solution? Scheduling a phone appointment a week later - how incredibly helpful! Responding to Claremont's reply: Do not mistake my legitimate frustration with your staff's incompetence for rudeness. Simply review your most recent Google ratings - all one-star reviews echoing identical concerns. Doesn't this suggest a systemic issue? Why not view these critiques as a constructive opportunity to bridge the gap between patient expectations and your current service quality, instead of dismissively labeling me as difficult?

Unprofessional gp with poor medical knowledge

Absolutely dreadful doctor - steer clear! I switched healthcare providers because of their unprofessional approach and, quite frankly, their apparent incompetence. I strongly advise seeking out a different general practitioner and completely avoiding this one at all costs.

Frustrating healthcare app fails patient access

I've been struggling to secure a GP appointment for an extended period. In September, I booked a slot through patient access for mid-October, which was the sole available telephone option, but today I discovered the appointment has vanished from the app without any trace. I was forced to complete a new online form just to request an appointment, and it appears the app is no longer functional for booking - despite the website continually referencing it! I seldom require medical consultations and am only seeking one now because I cannot renew my prescription, which stipulates I must first speak with a GP. Telephone attempts have been futile, and entry to the medical practice is impossible without a pre-existing appointment. This situation is utterly unacceptable. While I genuinely empathize with the staff who are undoubtedly managing an overwhelming volume of requests, making appointments so difficult to obtain is simply unacceptable. I'm left wondering how I'm supposed to obtain my essential medication when I cannot secure an appointment, no one answers the phone, and online booking has been eliminated.

Great medical care with compassionate team

Prompt and professional care. Compassionate and welcoming medical personnel.

Frustrating health service with poor communication system

Absolutely terrible encounter with this Health Centre, consistently facing a 45-minute struggle just to contact reception for scheduling. Moreover, they provide no fixed appointment times and can ring you up at any moment, which is incredibly inconvenient for those working remotely who can't abruptly interrupt professional calls to answer NHS communications. If you miss their call, they simply don't attempt to reconnect. I strongly believe the appointment system desperately needs improvement, with designated time slots to enhance overall service quality.

Frustrating wait times ruin an otherwise great practice

Throughout my entire life, I've been a patient at this practice, and the medical staff are truly exceptional when I manage to secure a consultation. However, their appointment scheduling process is fundamentally flawed. This morning, I attempted to call from 8am and dialed 134 times, yet the phone line remained perpetually busy. By 9am, I briefly believed I'd connected, only to be greeted by an automated message declaring the surgery completely booked. This is far from satisfactory service. I've consistently encountered significant challenges in obtaining appointments, and it's evident that substantial improvements are urgently required.

Caring doctors and friendly staff with minor issues

The medical professionals here are consistently warm and supportive, and I can always secure a same-day phone consultation when required. I have developed rapport with several doctors who recognize me during visits. Dr Branka Polomcic stands out as particularly compassionate and is my preferred healthcare provider. Following a challenging surgical procedure, one of the most empathetic reception staff members sat with me and provided water until I felt more comfortable. Despite these positive experiences, I believe the management of the reception area and the approach of more senior reception staff needs significant improvement and occasionally undermines my overall experience. When scheduling a telephone consultation, their persistent questioning about the purpose feels intrusive and inappropriate. My medical details are private and not their concern to probe. Additionally, during sample submissions, their lack of discretion and loud discussions have caused me considerable embarrassment. While I would gladly award a perfect rating, the reception staff's conduct prevents me from doing so, which seems consistent with other patient reviews.

Terrible service and unhelpful medical center staff

The medical staff themselves are tolerable, but the overall experience at this healthcare center is absolutely terrible. Their digital scheduling platform is completely non-functional, the website lacks crucial details presented in a comprehensible manner, and the front desk staff are shockingly discourteous and hostile when you attempt to schedule an appointment or seek information. If you're already committed to this practice, you have limited options, but if you're still in the selection process, I strongly recommend exploring any alternative. The quality of service here is truly rock-bottom and cannot possibly deteriorate further.

Unprofessional staff ruined my long-time medical experience

I've been a loyal patient at this practice for years, consistently satisfied with both the medical professionals and administrative team. However, my recent interaction with Sean was completely unacceptable. When I made a straightforward request, he rudely suggested I find another healthcare provider, demonstrating his clear inability to handle basic customer service. Sean desperately needs professional communication training, and I hope this complaint helps highlight his inappropriate behavior and lack of interpersonal skills.

Compassionate doctor saved me during lockdown emergency

During the initial COVID-19 lockdown, I required an urgent local surgical procedure, and Dr. Arun Kochhar was instrumental in my care. I was thoroughly impressed by his medical approach and the subsequent follow-up by the nursing staff. Everyone involved was exceptionally compassionate and professional in their duties. My sincere appreciation goes out to the entire team.

Misleading service with unprofessional catchment area policy

After relocating to the area, I contacted them to verify my catchment status, and a staff member confirmed I was eligible. I visited the next day to collect paperwork, where another employee double-checked my postcode before providing the documents. However, after spending two days completing four detailed forms about my medication and medical history, I was abruptly informed that they couldn't accept my application because I wasn't in their catchment area!!!! This decision seems completely arbitrary, especially since two previous staff members had confirmed my eligibility, and the NHS website also lists this as a GP in my catchment area - it's literally just 0.9 miles away. I strongly suspect this is discrimination related to my headscarf, particularly when the staff member awkwardly stated, "There is nothing personally against you." Such a phrase is unprofessional and inappropriate when meeting someone for the first time in a brief conversation. Her statement implies a personal bias, and I'm convinced she means it in a discriminatory manner.

Exceptional healthcare with caring and compassionate team

The medical professionals here are absolutely incredible. Every single staff member is exceptional, and their level of care far surpasses the typical 5-star standard - in fact, I wish I could rate them higher than the maximum 5 stars allowed. I want to give a particular shout-out to Dr Ratti, who truly stands out. Sincere gratitude for your outstanding work. Warmest regards, Michael.

Exceptional healthcare experience at its finest

Exceptional medical experience with top-notch healthcare professionals across all departments, from compassionate physicians to attentive nurses and welcoming front desk personnel

Compassionate care at its very best

A truly outstanding medical center, encompassing every staff member from healthcare professionals to administrative personnel. As their patient, I consistently feel well-informed, heard, engaged in my care, and completely secure with this practice.

Convenient and quick medical scheduling made simple

Convenient scheduling with a user-friendly mobile application that makes booking super straightforward and simple.

Exceptional care from a compassionate medical team

Exceptional group of professionals, welcoming personnel, and Dr. Arun stands out as an outstanding physician—consistently compassionate and highly skilled in his approach to patient care.

Exceptional healthcare team with compassionate patient support

Exceptional medical attention provided by Dr Martin Wolfson, Dr Frank Hanson, Dr Arun Kochhar, practice nurse Jane Fox, and their entire professional staff throughout the past ten years. My sincere appreciation! (Acknowledging previous comments, scheduling appointments can occasionally be challenging, which is more a reflection of broader healthcare funding constraints than the practice's commitment. They absolutely offer same-day consultations, though these are assigned on a priority basis and require early morning contact. For those experiencing urgent medical needs during daytime hours, the NHS Walk In centre in Teddington remains a valuable alternative.)

Dangerous medical care led to heart surgery nightmare

The staff at this medical center were welcoming, and the facility was spotless. However, I have serious concerns about one of the doctors' competence. I'm scheduled for heart valve surgery, but Dr. Sindhu Pathma misdiagnosed my condition for six months. She claimed my blood pressure reading of 160/100 was normal and incorrectly told me my blood pressure medication was actually for menopause. Her professional incompetence is shocking, and her attitude was incredibly dismissive. Getting a referral to a specialist was frustratingly slow and bureaucratic - a delay that could potentially be life-threatening. I was relieved to learn today that Dr. Pathma is no longer working at Clearmont Medical Centre. Additionally, I want to publicly apologize to Dr. Bandna Ratti, as I mistakenly associated her with my previous complaints. I am TRULY, TRULY SORRY, Dr. RATTI!!!

Compassionate care for new moms and families

Truly exceptional medical professionals - I cannot speak highly enough of them. I'm thrilled we returned to this region, allowing me to resume my postpartum healthcare with these fantastic physicians.

Exceptional healthcare experience at my neighborhood clinic

The medical team here is exceptional, with incredibly supportive personnel and compassionate, skilled physicians. I'm truly delighted to have this practice as my primary healthcare provider.