Claremont Medical Centre
Great! (88 reviews)
Great! (88 reviews)
The practice demonstrates strong medical care with compassionate and professional physicians who are consistently praised for their expertise and patient-centered approach. However, appointment access remains a significant challenge, with many patients reporting substantial difficulties securing consultations through both telephone and online booking systems. Reception experience is notably mixed, with some patients describing welcoming and helpful staff while others report discourteous behaviour and poor communication. Digital systems receive both praise for user-friendly design and criticism for functionality issues and unresponsiveness to online submissions. Waiting periods for routine services such as physiotherapy and specialist referrals are frequently cited as problematic. Despite these operational challenges, patients value the continuity of care and responsiveness they experience once appointments are secured, with many expressing confidence in individual practitioners and their commitment to patient welfare.
Communication gaps emerge as a recurring theme, particularly regarding referral follow-up, prescription management, and appointment confirmation. Some patients note improvements in specific areas such as same-day telephone consultations when contact is successfully made, whilst others describe frustration with delayed responses to online forms and unclear processes for accessing care. The practice's approach to appointment scheduling has evolved, with some describing it as streamlined and others finding it inaccessible or impractical for working patients.
Overall, the feedback reflects a practice with dedicated medical professionals delivering quality clinical care, but facing systemic pressures that impact appointment availability, reception courtesy, and communication consistency. Patients seeking routine preventive care report better experiences than those requiring urgent or acute consultations, suggesting capacity constraints affect service delivery across different care pathways.
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The practice demonstrates strong medical care with compassionate and professional physicians who are consistently praised for their expertise and patient-centered approach. However, appointment access remains a significant challenge, with many patients reporting substantial difficulties securing consultations through both telephone and online booking systems. Reception experience is notably mixed, with some patients describing welcoming and helpful staff while others report discourteous behaviour and poor communication. Digital systems receive both praise for user-friendly design and criticism for functionality issues and unresponsiveness to online submissions. Waiting periods for routine services such as physiotherapy and specialist referrals are frequently cited as problematic. Despite these operational challenges, patients value the continuity of care and responsiveness they experience once appointments are secured, with many expressing confidence in individual practitioners and their commitment to patient welfare.
Communication gaps emerge as a recurring theme, particularly regarding referral follow-up, prescription management, and appointment confirmation. Some patients note improvements in specific areas such as same-day telephone consultations when contact is successfully made, whilst others describe frustration with delayed responses to online forms and unclear processes for accessing care. The practice's approach to appointment scheduling has evolved, with some describing it as streamlined and others finding it inaccessible or impractical for working patients.
Overall, the feedback reflects a practice with dedicated medical professionals delivering quality clinical care, but facing systemic pressures that impact appointment availability, reception courtesy, and communication consistency. Patients seeking routine preventive care report better experiences than those requiring urgent or acute consultations, suggesting capacity constraints affect service delivery across different care pathways.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Jodie F.
6 years ago
Average!
Frustrating healthcare with impossible appointment scheduling
The service is excellent in theory, but booking an appointment is incredibly challenging! I consistently encounter difficulties scheduling visits, which defeats the primary purpose of seeing a general practitioner - avoiding emergency room scenarios. Waiting periods for critical health checks like asthma reviews, cervical screenings, or contraception consultations stretch into months. I'm genuinely contemplating switching to private healthcare due to the persistent inability to secure a timely appointment.
Adam B.
6 years ago
Excellent!
Exceptional healthcare with convenience and care
This medical practice is top-notch. They offer immediate consultations on the day you need them. The personnel are welcoming, and they provide the convenience of scheduling appointments through a mobile application!
Kheakat K.
7 years ago
Excellent!
Exceptional care with a compassionate and skilled doctor
Exceptional medical care. By utilizing the patient portal, scheduling same-day consultations with my physician has been seamless. Dr. Polomcic comes with my highest endorsement - she exemplifies empathy, meticulousness, and consummate professionalism. Despite her limited availability of just two days per week and typically full schedule, she consistently makes space to genuinely hear her patients. I'm completely committed to her as my healthcare provider and wouldn't consider an alternative.
Claire P.
7 years ago
Excellent!
Exceptional doctor with outstanding patient care
Excellent experience overall, with convenient scheduling and quick access to reception. Dr. Hanson stands out as an exceptional healthcare provider, offering unparalleled compassion and professionalism. He consistently demonstrates a genuine commitment to patient care, actively listening and offering practical, thoughtful advice.
Vijin R.
7 years ago
Excellent!
Best medical care for my whole family
Our entire family has been patients at this practice for the last 12 months, and we've consulted with numerous physicians. Without exception, each doctor demonstrates professionalism, politeness, and a genuinely warm demeanor. The front desk team is exceptional, and scheduling appointments couldn't be more straightforward. Simply outstanding.
Omar O.
7 years ago
Excellent!
Fantastic medical care with quick appointment scheduling
Exceptional medical professionals who are meticulous in their approach. If you call right as their office opens, you're likely to secure a prompt consultation, usually scheduled within just a few hours of your initial contact.
Sarah O.
7 years ago
Excellent!
Family care at its absolute finest
The personnel here are exceptionally welcoming, and the physicians have a remarkable ability to connect with patients of all ages, making even the smallest children feel comfortable. They've been caring for three generations of my family, and I genuinely cannot find a single criticism. Truly Surbiton's most underrated healthcare gem!
Fiona C.
7 years ago
Excellent!
Fantastic medical care at claremont surgery
I relocated my household from Giggs Hill Surgery due to the impossibility of securing an appointment and the continuous exodus of physicians from their struggling practice!! We are significantly more content with Claremont. Exceptional medical professionals and welcoming front desk personnel. Admittedly, connecting via telephone at 8:30 requires patience, but I've consistently succeeded and they've invariably arranged same-day consultations without any legitimate grievances. Overall, an outstanding general practice.