Claremont Medical Centre
Average! (62 reviews)
Average! (62 reviews)
Patient feedback reflects a mixed experience across the practice. Appointment availability and booking remain significant challenges, with many patients reporting difficulty securing appointments through telephone access, lengthy waiting times on hold, and limited availability windows. Reception experience has been inconsistent, with some patients describing staff as dismissive or unhelpful, whilst others have praised their courtesy and professionalism. Clinical competence is widely recognised as a strength, with patients consistently highlighting thorough consultations, attentive listening, and genuine care from medical staff. Communication and reassurance from clinicians are valued, particularly when staff take time to explain conditions and treatment options clearly.
Continuity of care has been affected by staffing changes, with some long-standing patients noting service deterioration following departures of previous clinicians. However, newer clinical staff have generally received positive feedback for their professionalism and responsiveness. Organisation and management of the practice have been questioned by some patients, with concerns raised about administrative processes, registration difficulties, and overall coordination. Despite these operational challenges, many patients express confidence in the care experience when they successfully access appointments, and several highlight the practice's willingness to accommodate flexible consultation options and provide support during challenging periods.
The practice demonstrates capability in clinical care and individual staff responsiveness, though systemic improvements in telephone access, appointment availability, and reception consistency would enhance the overall patient experience.
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Patient feedback reflects a mixed experience across the practice. Appointment availability and booking remain significant challenges, with many patients reporting difficulty securing appointments through telephone access, lengthy waiting times on hold, and limited availability windows. Reception experience has been inconsistent, with some patients describing staff as dismissive or unhelpful, whilst others have praised their courtesy and professionalism. Clinical competence is widely recognised as a strength, with patients consistently highlighting thorough consultations, attentive listening, and genuine care from medical staff. Communication and reassurance from clinicians are valued, particularly when staff take time to explain conditions and treatment options clearly.
Continuity of care has been affected by staffing changes, with some long-standing patients noting service deterioration following departures of previous clinicians. However, newer clinical staff have generally received positive feedback for their professionalism and responsiveness. Organisation and management of the practice have been questioned by some patients, with concerns raised about administrative processes, registration difficulties, and overall coordination. Despite these operational challenges, many patients express confidence in the care experience when they successfully access appointments, and several highlight the practice's willingness to accommodate flexible consultation options and provide support during challenging periods.
The practice demonstrates capability in clinical care and individual staff responsiveness, though systemic improvements in telephone access, appointment availability, and reception consistency would enhance the overall patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Michelle S.
10 years ago
Poor!
Hard to book appointments at this practice
The practice has one GP I find particularly good, though appointments with them are quite difficult to secure. I'm less satisfied with the other doctors at the surgery.
Denise B.
11 years ago
Bad!
Reception blocked access to future appointments
I have found the standard of service at this practice to be disappointing and concerning. I contacted the practice to request an appointment. The practice was unable to offer me an advance appointment with any clinician on the day I called, and when I suggested alternative times including later in the week, weekend morning, or evening slots, these were not made available. The receptionist appeared dismissive of my health situation and repeatedly advised me to call back the following morning at 8am. However, when attempting this, the automated message indicates the practice opens at 8.30am. I experienced similar difficulties in the past, where calling at the suggested time resulted in a lengthy wait until approximately 9.30am, only to be told no appointments were available and to try again the next day. Given my unsuccessful attempts to resolve this matter directly with the practice, I feel I have no option but to pursue this concern through other channels in the hope that patient feedback will be taken more seriously.