Clarence Medical Centre

Frustrating service with endless waiting times

Frustratingly slow service with extended waiting periods that test your patience. Every interaction seems to drag on forever, making even simple transactions feel like an eternity. The staff appears overwhelmed or disorganized, resulting in unnecessarily prolonged wait times that diminish the overall customer experience.

Exceptional service from an amazing team

Regardless of the issue at hand, the team here is exceptional. I cannot express enough gratitude for their incredible support. They put in tremendous effort to deliver this service, and their dedication is truly commendable.

Worst customer service nightmare ever

Absolutely dreadful experience! Spent nearly three-quarters of an hour waiting, and just as I was about to speak with someone, they abruptly disconnected the call. What a complete farce!

Frustrating phone support with endless waiting time

Been on hold forever!! Past the time they promised and still stuck at 13th in line!! 😞Might as well give it another shot tomorrow 😖

Worst medical experience of my life

Incompetent medical professionals...

Frustrating phone experience with endless waiting

Phone lines completely jammed. Spent over an hour and twenty minutes on hold without reaching anyone.

Friendly staff made my day truly special

Fantastic customer support from the entire team. All personnel deserve high praise.

Unprofessional medical advice puts daughter at risk

I am utterly baffled by the audacity of the receptionist attempting to diagnose medical conditions, repeatedly targeting my daughter and recommending generic over-the-counter pain medication as a supposed remedy. Her medical investigation continues months afterward, with ongoing blood work still in progress.

Incompetent doctors nearly cost my partner her life

Incompetent, condescending. Alarmingly dismissive and nearly fatal, they brushed off my partner's tumour as mere "hypochondria" which almost resulted in total organ loss. Glan Clwyd ultimately rescued her, horrified by the tumour's magnitude and the previous medical team's shocking indifference. The attitude remains unchanged—arrogant and self-important, with absolutely no acknowledgment of their egregious error.

Terrible service and racist attitude at gp clinic

My initial visit resulted in being turned away due to forgetting my NHS number and lacking a previous GP. On my second attempt, a staff member assured me I only needed my passport and proof of address. After retrieving those documents, I encountered an incredibly unpleasant woman. Despite explaining that another staff member had previously confirmed my documentation was sufficient, she adamantly claimed I must have a doctor. She repeatedly refused to accept my form and insisted I contact health services, even reluctant to provide their contact information. When I called, they immediately informed her that they cannot deny me service, especially given my pregnancy. Once confronted with this information, her attitude dramatically changed. I've never experienced such unprofessional treatment in all my years. If not for my baby, I would absolutely avoid this GP practice. It was painfully evident that the woman's behavior was motivated by racial prejudice, and she was dismissive from the moment I arrived. No one should be discriminated against based on race, and I will be filing a comprehensive complaint about this unacceptable experience.

Frustrating journey through healthcare bureaucratic maze

My partner was referred to Glan Clwyd for a liver ultrasound due to autoimmune medication potentially affecting liver health. The consultant recommended scheduling a GP appointment to discuss the results, which included findings of fatty liver and an enlarged spleen. I attempted to book this appointment, but encountered significant obstacles. The receptionist interrogated me about the purpose of the visit and instructed me to call back at 8:30am to check appointment availability. It took four days of persistent effort to finally speak with someone. Upon explaining the consultant's recommendation and providing detailed context, the receptionist dismissively remarked that they had seen similar cases before. Her apparent lack of professional understanding and unwillingness to schedule a GP consultation was deeply frustrating. While I recognize the surgery is likely overwhelmed, it has become excessively bureaucratic and impersonal, making access to healthcare unnecessarily complicated. I will attempt to secure an appointment in the new year, though I hold little optimism about successfully doing so.

Terrible receptionist blocks urgent medical communication

I've discovered a concerning neck lump, and my physician suggested I could contact them at will, but the receptionist, Percy, is on a complete power trip. Their demeanor is incredibly offensive and disrespectful - I'm utterly appalled by their behavior.

Great service at local medical practice

Relocated to Rhyl from Prestatyn recently and signed up with this service. I was thoroughly impressed - they conducted a comprehensive MOT and were incredibly attentive. The staff were remarkably caring, and I was genuinely struck by the quality of their service, especially considering the challenging circumstances they operate under. I truly appreciate their dedication and commitment. Continued success to the entire team.

Frustrating customer service with no response

Impossible to schedule a consultation, no matter how hard I try to reach them

Terrible doctor's office with impossible appointment scheduling

these medical professionals are completely useless i can never schedule a consultation they absolutely refuse to book anything for the immediate next day i'm suffering from severe back pain my physician recommended i get an urgent appointment and they're unwilling to provide me one for more than a week this practice is terrible when you need timely medical attention

Unprofessional staff put my childs health at risk

Completely shocked by the reception team who seem to believe they possess medical expertise. Today, they dismissed my 2-year-old son with a full-body rash, callously telling us to return tomorrow. No medical professional was consulted, just idle chatter among receptionists. We've been strongly recommended to file a formal complaint, which we fully intend to do. Being employed at a medical practice does not equate to medical training, and I am utterly outraged by their unprofessional and potentially dangerous behavior.

Terrible healthcare with long wait times and rushed care

Getting an early morning appointment is straightforward, but if you have a busy schedule, securing a timeslot becomes a nightmare. The waiting period stretches to around 2-3 weeks, which is incredibly frustrating. The medical staff aren't particularly impressive either. When I described my symptoms, they quickly ordered a chest x-ray and heart rhythm test. Within moments, my doctor casually suggested it was hay fever and prescribed tablets that ultimately resolved my issue.

Terrible service and impossible to schedule

Completely unbelievable, impossible to schedule a consultation.

Unprofessional nurse shamed me before my beautiful birth

Initially, when I shared my nervousness about sexual health with a nurse, her response was dismissive and insensitive, telling me to "toughen up" and bluntly suggesting that if I couldn't handle an exam, I shouldn't expect to have children. However, my recent experience giving birth to my first son has been entirely different. The midwives at Glan Clywd were remarkably understanding, compassionate, and attentive to my anxieties. They truly deserve far more recognition and appreciation than they currently receive. :-)

Terrible service that wastes patients time and hope

Scheduling is a nightmare here. When I phoned early morning, I was number 29 on the waiting list and after half an hour, only reached number 18. The wait became unbearable, forcing me to hang up. The referral process is equally frustrating. My two kids have been stuck on an eight-month waiting list, and after nearly a year, I discovered the referral was never even submitted. To make matters worse, one of their doctors actually suggested I use Google to find help for myself - completely unprofessional and unhelpful.