Clarendon Medical Centre

Fantastic doctors ruined by terrible receptionist attitude

The medical staff are OUTSTANDING, but the front desk personnel are utterly condescending and disrespectful. Basic courtesy seems completely lost on them. One receptionist in particular, with a distinct South Asian accent, was incredibly irritating during our entire interaction. When I asked a straightforward question, her responses were consistently antagonistic. These receptionists appear to have an inflated sense of self-importance - you're a front desk worker, not a physician, so tone down the attitude. It requires zero effort to be polite and professional. Their phone demeanor is so confrontational that I'd love to see them maintain that same approach in person, where they'd quickly adjust their tone. People deserve basic respect and kindness, and I'm not willing to tolerate disrespect from someone who struggles with basic administrative tasks like answering phones and using a computer. The practice should seriously consider implementing customer service training or perhaps remind these employees about fundamental interpersonal skills they clearly missed learning at home.

Great people making a difference

Solid group of professionals

Terrible healthcare journey with endless medical struggles

Utterly incompetent medical professionals in the United Kingdom. It took me over a decade to finally receive the appropriate medication.

Exceptional care for my beloved mother

I'm writing this review representing my mother, Linda Critchley, who wanted to express her immense gratitude towards Clarendon. She is overwhelmingly appreciative of the exceptional care she has received. The entire medical team, including doctors and nurses, has been absolutely outstanding. They demonstrated remarkable skill, compassion, and support throughout her experience.