Patient feedback reveals a mixed experience across appointment access, communication, and care delivery. Many patients praise the reception experience, noting courteous and welcoming staff, alongside compassionate nursing and medical care. Several reviews highlight efficient appointment booking and prompt telephone consultations. However, accessibility challenges emerge as a significant concern, with patients reporting difficulty reaching the practice by phone, unresponsive lines during peak hours, and limited appointment availability when calling later in the day. Communication inconsistency also features prominently, including delayed test result notifications and brief telephone consultations that disconnect without callback options.
Continuity of care presents another area of concern, with patients noting they encounter different doctors at each visit, limiting familiarity with their medical history. Some reviews describe the experience as bureaucratic and impersonal despite friendly staff interactions. Positive feedback emphasises the practice's commitment to managing high patient demand and the professionalism demonstrated across reception, nursing, and medical teams. The practice appears to balance genuine compassion and supportive care with operational pressures that sometimes affect responsiveness and coordination between services.
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Patient feedback reveals a mixed experience across appointment access, communication, and care delivery. Many patients praise the reception experience, noting courteous and welcoming staff, alongside compassionate nursing and medical care. Several reviews highlight efficient appointment booking and prompt telephone consultations. However, accessibility challenges emerge as a significant concern, with patients reporting difficulty reaching the practice by phone, unresponsive lines during peak hours, and limited appointment availability when calling later in the day. Communication inconsistency also features prominently, including delayed test result notifications and brief telephone consultations that disconnect without callback options.
Continuity of care presents another area of concern, with patients noting they encounter different doctors at each visit, limiting familiarity with their medical history. Some reviews describe the experience as bureaucratic and impersonal despite friendly staff interactions. Positive feedback emphasises the practice's commitment to managing high patient demand and the professionalism demonstrated across reception, nursing, and medical teams. The practice appears to balance genuine compassion and supportive care with operational pressures that sometimes affect responsiveness and coordination between services.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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David H.
10 months ago
Excellent!
Clarendon surgery saved my health with care
A while back, I visited Clarendon surgery feeling unwell, and the physician there was exceptional. They attentively listened to my concerns and promptly arranged a blood test. Within a short time, I received a diagnosis of hypothyroidism and was provided with the appropriate treatment. Since then, my health has significantly improved, and Clarendon continues to conduct blood tests every six months to track my condition. They offer truly outstanding care.
Bartlomiej K.
11 months ago
Bad!
Terrible service at this medical clinic
Terrible customer service with unhelpful staff, and scheduling an appointment is a major hassle. Absolutely avoid this place.
Anna W.
11 months ago
Excellent!
Exceptional healthcare with compassionate and professional staff
Every time I visit, the service meets my expectations. Scheduling is a breeze, and the staff consistently demonstrates professionalism and warmth. A special shout-out to HCA Tracy, who performed my ECG with exceptional compassion and gentleness. The doctors—Dr Abbas, Dr Rafferty, and Dr O'Neil—have been consistently excellent during our interactions. I wholeheartedly endorse this medical practice 🙌
Keesha T.
one year ago
Excellent!
Friendly nurse made my smear test comfortable
The healthcare professional I encountered was incredibly warm and approachable. I strongly recommend that all women prioritize scheduling their cervical screening appointment.
Andrea M.
one year ago
Excellent!
Responsive and attentive service exceeded my expectations
Got prompt attention and the staff was attentive to my concerns
Katie O.
one year ago
Excellent!
Fantastic first experience with caring professional
My initial visit with Tracey was wonderful. She was incredibly kind and effectively soothed my anxiety, while also providing comprehensive answers to all of my inquiries, which meant a great deal to me. I am truly grateful for her exceptional care.
David S.
one year ago
Excellent!
Incredible performers who totally rocked the show
These two performers are absolutely phenomenal and incredibly talented.
Colin M.
one year ago
Excellent!
Amazing care from start to finish
Absolutely stellar surgical experience - I wouldn't consider another facility! The front desk staff are incredibly warm and supportive, consistently exceeding expectations with their exceptional service!
Leanne H.
one year ago
Excellent!
Compassionate doctor who truly listens and cares
My consultation with Dr. Anjali Vaidyanathan was exceptional. She was incredibly intelligent and attentive, carefully listening to everything I shared. She's a wonderful professional who was genuinely compassionate and promptly provided the appropriate referral. I'm truly grateful for her help and want to extend my sincere appreciation. Many thanks, Dr. Anjali! 😊
Ginny W.
one year ago
Excellent!
Amazing service with a personal touch
The staff are incredibly friendly and supportive! Their processes are well-structured and efficient. Adele provided me with a comprehensive and clear explanation of my circumstances. I wholeheartedly endorse their service.
Ryan B.
one year ago
Excellent!
Compassionate nurse made my surgery experience wonderful
Incredible medical procedure! Nurse Adele was incredibly supportive and compassionate throughout the entire experience.
Beo W.
one year ago
Excellent!
Fast and friendly blood test experience
Fantastic experience with prompt blood work. Staff was incredibly helpful and the process went smoothly without any hitches. Highly satisfied with the professional and courteous treatment.
David M.
one year ago
Excellent!
Exceptional care and efficiency at its best
Exceptional care provided by the entire staff. Completed a comprehensive initial examination along with three subsequent follow-up appointments in a single visit.
Katy M.
one year ago
Excellent!
Amazing customer service from eliane
Eliane is absolutely phenomenal, truly top-notch in every possible way.
Mel W.
one year ago
Excellent!
Caring nurse made my medical visit stress-free
The nursing staff provided compassionate guidance and offered extremely supportive assistance during my visit.
Miss A.
one year ago
Bad!
Disappointing product with valid negative feedback
The negative feedback doesn't catch me off guard.
Miss K.
one year ago
Bad!
Frustrating healthcare with poor patient communication
Not due to staff incompetence, but scheduling an appointment is challenging. Getting to see a physician is even more problematic. Medical issues are being handled remotely via telephone. How can a healthcare professional effectively diagnose or treat a physical condition without a direct patient examination? This medical facility is overwhelmed by high patient demand. Critical medical issues are casually redirected to "alternative" departments. Mental health concerns seem largely overlooked. There's an absence of authentic patient care. The practice lacks meaningful coordination between services and demonstrates a disappointing level of professional inconsistency.
Kai F.
one year ago
Excellent!
Fantastic doctors always deliver top-notch care
I've been a patient at this medical practice for an extended period, and I've consistently received excellent care. Without hesitation, I would fully endorse this surgery to others.
Louise C.
one year ago
Excellent!
Incredible hospital care beyond my wildest expectations
Top-notch medical staff across the board - from the welcoming reception to the skilled nurses and doctors. Truly exceptional care and treatment throughout my entire experience.
John S.
one year ago
Excellent!
Convenient scheduling with amazing customer service team
I've always found it incredibly convenient to schedule appointments that align perfectly with my professional timetable. The reception team is consistently warm and supportive, maintaining their cheerful demeanor throughout. I truly appreciate all their efforts and outstanding service.