Patient Experience Summary

Patient feedback reveals a mixed experience across appointment access, communication, and care delivery. Many patients praise the reception experience, noting courteous and welcoming staff, alongside compassionate nursing and medical care. Several reviews highlight efficient appointment booking and prompt telephone consultations. However, accessibility challenges emerge as a significant concern, with patients reporting difficulty reaching the practice by phone, unresponsive lines during peak hours, and limited appointment availability when calling later in the day. Communication inconsistency also features prominently, including delayed test result notifications and brief telephone consultations that disconnect without callback options.

Continuity of care presents another area of concern, with patients noting they encounter different doctors at each visit, limiting familiarity with their medical history. Some reviews describe the experience as bureaucratic and impersonal despite friendly staff interactions. Positive feedback emphasises the practice's commitment to managing high patient demand and the professionalism demonstrated across reception, nursing, and medical teams. The practice appears to balance genuine compassion and supportive care with operational pressures that sometimes affect responsiveness and coordination between services.

Appointment

58.92 %
Average

Reception

64.32 %
Average

Cleanliness

75.00 %
Great

Care

65.78 %
Great

Respect

61.15 %
Average

Seen on time

59.87 %
Average

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DH

David H. Google 10 months ago

Rating

Excellent!

Clarendon surgery saved my health with care

A while back, I visited Clarendon surgery feeling unwell, and the physician there was exceptional. They attentively listened to my concerns and promptly arranged a blood test. Within a short time, I received a diagnosis of hypothyroidism and was provided with the appropriate treatment. Since then, my health has significantly improved, and Clarendon continues to conduct blood tests every six months to track my condition. They offer truly outstanding care.

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BK

Bartlomiej K. Google 11 months ago

Rating

Bad!

Terrible service at this medical clinic

Terrible customer service with unhelpful staff, and scheduling an appointment is a major hassle. Absolutely avoid this place.

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AW

Anna W. Google 11 months ago

Rating

Excellent!

Exceptional healthcare with compassionate and professional staff

Every time I visit, the service meets my expectations. Scheduling is a breeze, and the staff consistently demonstrates professionalism and warmth. A special shout-out to HCA Tracy, who performed my ECG with exceptional compassion and gentleness. The doctors—Dr Abbas, Dr Rafferty, and Dr O'Neil—have been consistently excellent during our interactions. I wholeheartedly endorse this medical practice 🙌

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KT

Keesha T. Google one year ago

Rating

Excellent!

Friendly nurse made my smear test comfortable

The healthcare professional I encountered was incredibly warm and approachable. I strongly recommend that all women prioritize scheduling their cervical screening appointment.

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AM

Andrea M. Google one year ago

Rating

Excellent!

Responsive and attentive service exceeded my expectations

Got prompt attention and the staff was attentive to my concerns

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KO

Katie O. Google one year ago

Rating

Excellent!

Fantastic first experience with caring professional

My initial visit with Tracey was wonderful. She was incredibly kind and effectively soothed my anxiety, while also providing comprehensive answers to all of my inquiries, which meant a great deal to me. I am truly grateful for her exceptional care.

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DS

David S. Google one year ago

Rating

Excellent!

Incredible performers who totally rocked the show

These two performers are absolutely phenomenal and incredibly talented.

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CM

Colin M. Google one year ago

Rating

Excellent!

Amazing care from start to finish

Absolutely stellar surgical experience - I wouldn't consider another facility! The front desk staff are incredibly warm and supportive, consistently exceeding expectations with their exceptional service!

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LH

Leanne H. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

My consultation with Dr. Anjali Vaidyanathan was exceptional. She was incredibly intelligent and attentive, carefully listening to everything I shared. She's a wonderful professional who was genuinely compassionate and promptly provided the appropriate referral. I'm truly grateful for her help and want to extend my sincere appreciation. Many thanks, Dr. Anjali! 😊

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GW

Ginny W. Google one year ago

Rating

Excellent!

Amazing service with a personal touch

The staff are incredibly friendly and supportive! Their processes are well-structured and efficient. Adele provided me with a comprehensive and clear explanation of my circumstances. I wholeheartedly endorse their service.

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RB

Ryan B. Google one year ago

Rating

Excellent!

Compassionate nurse made my surgery experience wonderful

Incredible medical procedure! Nurse Adele was incredibly supportive and compassionate throughout the entire experience.

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BW

Beo W. Google one year ago

Rating

Excellent!

Fast and friendly blood test experience

Fantastic experience with prompt blood work. Staff was incredibly helpful and the process went smoothly without any hitches. Highly satisfied with the professional and courteous treatment.

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DM

David M. Google one year ago

Rating

Excellent!

Exceptional care and efficiency at its best

Exceptional care provided by the entire staff. Completed a comprehensive initial examination along with three subsequent follow-up appointments in a single visit.

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KM

Katy M. Google one year ago

Rating

Excellent!

Amazing customer service from eliane

Eliane is absolutely phenomenal, truly top-notch in every possible way.

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MW

Mel W. Google one year ago

Rating

Excellent!

Caring nurse made my medical visit stress-free

The nursing staff provided compassionate guidance and offered extremely supportive assistance during my visit.

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MA

Miss A. Google one year ago

Rating

Bad!

Disappointing product with valid negative feedback

The negative feedback doesn't catch me off guard.

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MK

Miss K. Google one year ago

Rating

Bad!

Frustrating healthcare with poor patient communication

Not due to staff incompetence, but scheduling an appointment is challenging. Getting to see a physician is even more problematic. Medical issues are being handled remotely via telephone. How can a healthcare professional effectively diagnose or treat a physical condition without a direct patient examination? This medical facility is overwhelmed by high patient demand. Critical medical issues are casually redirected to "alternative" departments. Mental health concerns seem largely overlooked. There's an absence of authentic patient care. The practice lacks meaningful coordination between services and demonstrates a disappointing level of professional inconsistency.

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KF

Kai F. Google one year ago

Rating

Excellent!

Fantastic doctors always deliver top-notch care

I've been a patient at this medical practice for an extended period, and I've consistently received excellent care. Without hesitation, I would fully endorse this surgery to others.

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LC

Louise C. Google one year ago

Rating

Excellent!

Incredible hospital care beyond my wildest expectations

Top-notch medical staff across the board - from the welcoming reception to the skilled nurses and doctors. Truly exceptional care and treatment throughout my entire experience.

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JS

John S. Google one year ago

Rating

Excellent!

Convenient scheduling with amazing customer service team

I've always found it incredibly convenient to schedule appointments that align perfectly with my professional timetable. The reception team is consistently warm and supportive, maintaining their cheerful demeanor throughout. I truly appreciate all their efforts and outstanding service.

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

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Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 9830190
  • Pendleton Gateway 1 The Broadwalk Salford, Manchester M6 5FX

Patient Experience Summary

Patient feedback reveals a mixed experience across appointment access, communication, and care delivery. Many patients praise the reception experience, noting courteous and welcoming staff, alongside compassionate nursing and medical care. Several reviews highlight efficient appointment booking and prompt telephone consultations. However, accessibility challenges emerge as a significant concern, with patients reporting difficulty reaching the practice by phone, unresponsive lines during peak hours, and limited appointment availability when calling later in the day. Communication inconsistency also features prominently, including delayed test result notifications and brief telephone consultations that disconnect without callback options.

Continuity of care presents another area of concern, with patients noting they encounter different doctors at each visit, limiting familiarity with their medical history. Some reviews describe the experience as bureaucratic and impersonal despite friendly staff interactions. Positive feedback emphasises the practice's commitment to managing high patient demand and the professionalism demonstrated across reception, nursing, and medical teams. The practice appears to balance genuine compassion and supportive care with operational pressures that sometimes affect responsiveness and coordination between services.

Appointment

58.92 %
Average

Reception

64.32 %
Average

Cleanliness

75.00 %
Great

Care

65.78 %
Great

Respect

61.15 %
Average

Seen on time

59.87 %
Average
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