Clarendon Surgery
Average! (49 reviews)
Average! (49 reviews)
Patient feedback reveals a mixed experience across appointment access, communication, and care delivery. Many patients praise the reception experience, noting courteous and welcoming staff, alongside compassionate nursing and medical care. Several reviews highlight efficient appointment booking and prompt telephone consultations. However, accessibility challenges emerge as a significant concern, with patients reporting difficulty reaching the practice by phone, unresponsive lines during peak hours, and limited appointment availability when calling later in the day. Communication inconsistency also features prominently, including delayed test result notifications and brief telephone consultations that disconnect without callback options.
Continuity of care presents another area of concern, with patients noting they encounter different doctors at each visit, limiting familiarity with their medical history. Some reviews describe the experience as bureaucratic and impersonal despite friendly staff interactions. Positive feedback emphasises the practice's commitment to managing high patient demand and the professionalism demonstrated across reception, nursing, and medical teams. The practice appears to balance genuine compassion and supportive care with operational pressures that sometimes affect responsiveness and coordination between services.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a mixed experience across appointment access, communication, and care delivery. Many patients praise the reception experience, noting courteous and welcoming staff, alongside compassionate nursing and medical care. Several reviews highlight efficient appointment booking and prompt telephone consultations. However, accessibility challenges emerge as a significant concern, with patients reporting difficulty reaching the practice by phone, unresponsive lines during peak hours, and limited appointment availability when calling later in the day. Communication inconsistency also features prominently, including delayed test result notifications and brief telephone consultations that disconnect without callback options.
Continuity of care presents another area of concern, with patients noting they encounter different doctors at each visit, limiting familiarity with their medical history. Some reviews describe the experience as bureaucratic and impersonal despite friendly staff interactions. Positive feedback emphasises the practice's commitment to managing high patient demand and the professionalism demonstrated across reception, nursing, and medical teams. The practice appears to balance genuine compassion and supportive care with operational pressures that sometimes affect responsiveness and coordination between services.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Ericcantonamufc7 1.
6 years ago
Excellent!
Exceptional service during challenging healthcare times
I have absolutely no complaints about this establishment; every staff member I've interacted with, whether in person or via telephone, has demonstrated the highest level of professionalism. This is particularly commendable given the immense strain currently facing the healthcare system. My sincere appreciation goes out to each and every one of you.
Sakib S.
6 years ago
Great!
Helpful tips for finding this surgery location
Located this medical facility after some searching, so I'm sharing specifics to potentially assist future patients. The surgical center is situated on the initial level of the Pendleton Gateway building, a multi-service public complex. Convenient parking is available adjacent to Loganberry Avenue with a complimentary 30-minute timeframe.
Robert J.
8 years ago
Bad!
Terrible medical practice with dangerous patient care
Steer clear of this place at all costs. Without a doubt, this is the most abysmal medical facility I've ever encountered. They fail to send prescriptions to the pharmacy and discontinue medications without warning. The staff is utterly useless. If I could rate them lower than zero stars, I would. For your own well-being, seek out a different medical practice.
James W.
8 years ago
Bad!
Terrible customer service that fails everyone completely
I've been attempting to contact them repeatedly over the past few days, but no one picks up. This is particularly problematic for elderly individuals who need assistance. Their customer support is absolutely unacceptable. The front desk staff are also incredibly unhelpful and disrespectful. Completely appalling.
Michelle C.
10 years ago
Great!
Oops wrong surgery details my bad
Mistakenly uploaded review for incorrect medical procedure
Chiara V.
10 years ago
Excellent!
Smooth healthcare experience with attentive medical team
Superb medical experience with compassionate and skilled professionals. The team demonstrates high-quality care, patient flow is efficient, and their triage communication system functions seamlessly and effectively.
Stu E.
10 years ago
Excellent!
Compassionate healthcare with patient first approach
A truly compassionate medical team that goes above and beyond in providing attentive and personalized care. Their approach makes patients feel genuinely supported and understood throughout their healthcare journey.
Danielle F.
10 years ago
Excellent!
Excellent healthcare with friendly and efficient staff
Swift, convenient, and prompt communication. The medical staff is charming and you can be confident in receiving the appropriate care. Keep in mind that you might encounter a different physician compared to your last visit. Nevertheless, the overall experience is satisfactory.
Séamus M.
11 years ago
Excellent!
Quick and caring healthcare service
The standout feature of this medical practice is their incredible accessibility - you can typically secure a consultation almost immediately, occasionally even within the hour! The process starts with an initial phone call, after which a physician returns your call promptly between 15 and 30 minutes for a telephone assessment. If required, they'll arrange an in-person appointment on the same day. Truly exceptional. Moreover, all the permanent doctors are wonderful, with a warm and welcoming demeanor. I cannot praise this healthcare facility highly enough and would absolutely endorse it to anyone seeking reliable medical care.