Clayhall Clinic

Brilliant Service

I had an absolutely fantastic experience at my Drs Surgery Clayhall Clinic! The receptionist were brilliant, going above and beyond to secure me an appointment with the wonderful Dr Juincy Cherian which I requested. Dr Jincy's professionalism and quick action were truly appreciated- she referred me to Queens Hospital, and within weeks im having a Tumour removed. I can't thank her enough for her care and expertise. This clinic deserves a 5 star for their outstanding service and dedication 👏

Broken Check-in Screen Chaos at Surgery

The service was utterly unacceptable. The self-registration kiosk was malfunctioning, yet instead of addressing the problem or providing clear guidance, the front desk staff allowed patients to wait in an unnecessarily long line. Upon finally reaching the counter and attempting to explain the situation, the receptionist brazenly accused us of being tardy. Absolutely outrageous. Own up to your clear mismanagement. The bare minimum would be to recognize your own error. This is hands down the most unprofessional medical practice I've ever encountered, and the receptionist is equally deplorable.

Shen's Horrible Customer Service Nightmare

I interacted with a receptionist, Shen (if I recall her name correctly), who displayed an incredibly unprofessional demeanor and terrible customer service. After waiting on hold for 35 minutes, she responded with a dismissive attitude and abruptly terminated the call. When I attempted to contact them again, I endured another 25-minute wait, only to discover that no appointments were available. Her behavior was completely unacceptable - while their service might not be stellar, that does not justify her rudeness. I am absolutely filing a formal complaint about her conduct!!

Shen helped me find my NHS test results

I recently interacted with an incredibly courteous and supportive receptionist named Shen. She expertly walked me through the process of accessing my test results via the NHS app. From the moment our phone conversation began, it was clear that Shen has a genuine, inherent desire to assist others. I sincerely hope that all of her colleagues demonstrate the same level of helpfulness and professionalism.

Quick Appointment Helped After 11 Weeks

I successfully booked a same-day appointment and, despite waiting 40 minutes upon arrival, I was content knowing I'd be seen. The doctor was absolutely exceptional! Incredibly supportive and meticulous in his examination. I was so impressed that I complimented the receptionist about him on my way out. After enduring 11 weeks of discomfort, the medication seems to be effective - I only regret not consulting him sooner. Unfortunately, I didn't catch his name...

Rude Staff Blocked My Medical Info

Sonia was extremely unpleasant when I brought up zinc blood tests. She claims these tests aren't valid, despite me having undergone them. Additionally, Jas was unhelpful and refused to provide details about my hospital correspondence, insisting I schedule a doctor's appointment to discuss the matter!!!

Good local healthcare in Clayhall

After settling in Clayhall two years back, I was initially skeptical due to some negative feedback about the medical practice. However, I'm genuinely impressed with how effectively the surgery team operates. Their response times are reasonable, and the e-consultation service they offer patients is particularly convenient and helpful.

Receptionist Yelled at Me During Registration

I arrived to enroll my daughter today, and the front desk employee was incredibly unprofessional, displaying an utterly terrible demeanor without any justification. She appeared thoroughly miserable in her customer-facing role and continually showed contempt through her eye-rolling gestures. When I confronted her about her inappropriate and disrespectful behavior, she escalated the situation by yelling and becoming verbally aggressive toward me. I absolutely cannot suggest this establishment to anyone unless you're seeking unwarranted verbal mistreatment.

Rude Receptionist Shen Ruined My Medical Visit

The reception team exhibits the most deplorable, insensitive, dismissive, and unprofessional behavior I have ever encountered. I am compelled to question their qualifications and the authority they assume in dictating how I should feel and what actions I should take. Patients reach out because they are genuinely worried and seeking medical attention due to health concerns. Being treated with such contempt is utterly unacceptable, and these individuals are fundamentally unsuited to a role requiring interpersonal skills. Shen, in particular, is a terrible representative. She is an absolutely horrendous individual, and I earnestly hope she never experiences the same degrading treatment she inflicts on others. Every interaction becomes a confrontational ordeal. While they claim to reject abuse and aggression, they themselves are shockingly rude and antagonistic. Their conduct is completely reprehensible, and they should be thoroughly ashamed of their actions. If the rating system permitted, I would assign them zero stars without hesitation.

Terrible racism and unhelpful staff at clinic

The management and front desk staff display an appalling lack of professionalism, with clear discriminatory attitudes. Their service is completely unhelpful, and it's evident that this medical practice requires serious intervention from the National Health Service to address these unacceptable behaviors.

Terrible customer service at Ryde

Extremely unaccommodating and discourteous.

Horrible Customer Service Wastes My Time

This business is an absolute mockery, desperately requiring a total management overhaul. After enduring nearly three minutes of automated prompts, you finally reach a representative in the queue, only to be abruptly disconnected. I'm routinely dropped from the line after prolonged waiting periods, roughly twice per week. The level of unprofessionalism is truly astounding.

Staffine Ruined My Day at the Counter

An absolutely dreadful interaction with the customer service representative, Staffine. She appears completely clueless while stationed at the reception desk. Her demeanor is incredibly discourteous and her professional conduct is deplorable.

Friendly Staff Made Our Medical Switch Easy

Since moving from our long-time medical practice of two decades, we've been pleasantly surprised by this new clinic. The front desk staff consistently demonstrate professionalism and courtesy, maintaining their composure even during hectic moments. Moreover, the physicians here have been exceptional in their care and approach.

Angie Helped Me Heal Through Tough Times

Throughout the past few months, during my most challenging and difficult period, I've been working with a Consultant named Angie who has been an incredible source of support, second only to my family. Her assistance was instrumental in helping me navigate through an extremely traumatic life experience, and I genuinely believe that without her guidance, my recovery would have been far more difficult. Her unwavering support has been so profound that I can hardly express the depth of her impact. Thanks to her, I've managed to return to a sense of normalcy much faster than I ever anticipated, and I am truly grateful for her compassionate and professional help.

Uncomfortable and Unprofessional Doctor Visit

Absolute worst general practitioner I've encountered. During a past visit, a female Muslim doctor treated me unprofessionally. She seemed to be attempting to manipulate me and crossed boundaries by interrogating me about my personal religious beliefs and convictions.

Friendly Doctor Who Really Listens

Dr. Shah is absolutely exceptional - without a doubt, a solid 5-star provider who goes above and beyond expectations.

Reception Staff Ruined My Doctor's Visit

Repulsive, shameful, condescending. The staff are atrocious and should never interact with patients. The doctors are acceptable, but the front desk personnel desperately need to learn basic interpersonal communication. Their answering machine message claims they won't tolerate rude patients, yet ironically fails to address the rudeness of their own receptionists. The mere two-star rating and fifty reviews clearly demonstrate that roughly 80% of complaints center on the reception team's unprofessional behavior. They should be completely replaced to improve the practice's reputation.

Compassionate doctor who truly listens

Dr. King has been our physician for the past twelve months. He epitomizes compassion, support, and understanding in his medical practice. Every consultation leaves us feeling comforted and confident in our healthcare journey.

Welcoming Team Helped Me Feel at Home

Fantastic experience! As someone recently moved to this location, I was pleasantly surprised by how welcoming and supportive the staff was during my initial visit as a new patient.