Clayhall Clinic

Poor service and weird waiting room smell

This medical practice falls short of expectations. The front desk staff displays a lack of professionalism and accountability, with dismissive behavior. On a positive note, the physicians are compassionate and supportive. However, the waiting area suffers from an unpleasant odor that detracts from the overall experience.

Grandfather Denied Care at Morning Appointment

If I could rate this with zero stars, I absolutely would. STEER CLEAR OF THIS PLACE. My elderly grandfather was denied a consultation and redirected to an out-of-hours clinic (despite calling at 8am) because they've altered their practice policy to reject patients with respiratory symptoms. Notably, he was just there the previous week regarding this issue, collecting test results from a throat camera examination that had discovered a lesion. As a healthcare professional, I am utterly appalled by this treatment. I'm also fully aware that any modifications to practice policies impacting patient care must be publicly disclosed on their website, which, ironically, hasn't been updated since 2021. I will be filing a formal complaint and will be reaching out to NHS complaints advocacy and the Health Service Ombudsman.

Friendly doctors and helpful staff

Dr. Shah, Dr. Sangita, and Dr. King are exceptionally caring professionals, and Jas along with the other front desk staff make every effort to provide excellent service.

Worst GP service for my license application

The medical staff, including the head GP who conducted my private hire license medical, were completely unprofessional. I paid £120 for the service, but she failed to properly complete the form by omitting crucial stamps and signatures. As a result, my application has been stalled for a year and a half. Transport for London (TFL) repeatedly sends me pages highlighting the missing documentation. When I tried to resolve the issue, the receptionist was incredibly unhelpful and irritated, insisting I bring the entire form at once instead of addressing the missing elements. Their inefficient approach feels archaic and reminiscent of outdated bureaucratic practices, as if they're still operating with the mentality of a developing country.

Not Worth My Time at Midtown Clinic

This clinic is absolutely useless and completely unhelpful every single time!!!

Worst Customer Service Ever Encountered

Appalling customer service that defies comprehension. It's astounding this establishment continues to operate.

Terrible reception staff sent me to A&E

I wish I could award zero stars to this medical practice! The front desk personnel are incredibly discourteous. They demonstrate zero willingness to assist and seem determined to avoid any actual work. Although these staff members are not doctors, they arbitrarily decide whether my medical concern warrants attention. The situation was so dire that I was ultimately forced to visit the emergency department to receive the necessary medical care. Their customer service is absolutely deplorable.

Frustrating Wait for Pediatric Appointment

The service here is absolutely terrible! When attempting to contact the medical office by phone, calls are frequently disconnected. I scheduled an appointment for my child, but the doctor never returned my call! I'm uncertain if the appointment was even confirmed, though the staff member did provide a time slot. I spent the entire day waiting. The receptionist is incredibly loud and disrespectful! She seems more interested in criticizing patients than addressing her own errors and enhancing the clinic's service. While the doctors are pleasant, the reception staff desperately need replacement - they behave as if they have unlimited authority to mistreat patients however they choose! It's truly heartbreaking! They receive payment for such unprofessional conduct, and it seems no one is holding them accountable!

Terrible Reception, Great Doctors at This Practice

I'd give this GP practice zero stars if I could! The reception team is incredibly discourteous. They display zero willingness to assist and seem to go out of their way to avoid doing their job. Despite not being doctors themselves, these staff members decide whether my medical concern warrants attention. Their attitude was so unhelpful that I was forced to visit the emergency department to get the medical care I required. On a positive note, the actual qualified physicians are absolutely fantastic - genuinely supportive and personable.

Good care at local neighborhood clinic

Throughout my time with Clayhall Group practice, spanning almost 24 months, I found their services to be consistently excellent and met all of my healthcare expectations.

Caring doctors gave my parents new hope

My spouse and I are deeply grateful to the medical professionals at 14 Clayhall Avenue, who have essentially restored my aging parents' health. Throughout our interactions, I've repeatedly contacted their practice and consistently received outstanding assistance from both the doctors and reception staff, who demonstrate remarkable professionalism and genuine compassion.

Receptionist Ruined My Entire Experience

I contacted the front desk and encountered an incredibly discourteous receptionist. I've heard numerous other complaints about her unprofessional behavior, and she should either be terminated or undergo substantial customer service training to improve her communication skills. During our conversation, she was so impatient that she repeatedly interrupted me before I could complete a single thought.

Quick Wait, But Worth It

This medical facility stands out as top-tier, and their quality has consistently enhanced. While wait times can be substantial, the care and attention provided are absolutely flawless.

Quick and smooth covid shot process

I received my covid vaccine at this location yesterday and the entire experience was incredibly smooth and well-organized, from scheduling the appointment through to getting the actual shot. A friendly nurse welcomed me upon arrival, making the process feel seamless and professional. Absolutely perfect service, I couldn't have asked for better.

Unhelpful Call with Stephanie at the Front Desk

I had a conversation with Stephanie at the front desk, whom I called back after she expressed concern about my father's medication needs. However, after I provided some additional details about his care, she appeared eager to end the conversation and mentioned they were swamped. I firmly stated that this was my time to discuss my dad's treatment and that I would conclude the call on my terms. Her demeanor was incredibly discourteous, and I requested a home visit, though I'm skeptical they will accommodate my request.

Unwelcoming staff made me feel uncomfortable

Staff at the front desk were extremely discourteous and I experienced discriminatory treatment based on my religious background, which negatively impacted my experience.

Awful pregnancy care at unresponsive clinic

This medical facility urgently requires scrutiny from the NHS due to multiple critical issues. Pregnant women are receiving inaccurate medical guidance, the staff demonstrate unprofessional and discourteous behavior, and their appointment booking system is fundamentally flawed. Patients must attempt to schedule appointments by calling precisely at 8am, with extremely slim chances of actually connecting, and even then, there's no guarantee the staff will even answer the telephone.

Terrible morning phone service at reception

The front desk staff come across as unfriendly and appear particularly unresponsive to phone calls during morning hours, with calls consistently going unanswered and the phone ringing endlessly.

Late afternoon scan disaster at clinic

Incompetent administration scheduled me for a 3 PM appointment, yet no personnel were present to perform the scan. They also failed to reimburse my expenses and squandered my valuable time.

Rude Receptionist Ruined My First Impression

Attempted to inquire about the registration process, but was met with an incredibly unhelpful and dismissive attitude from the front desk staff. Definitely will be taking my business somewhere else.