Clayhall Clinic

One Good Doc in a Sea of Rudeness

Terrible experience. There's just a single physician worth mentioning who genuinely pays attention to patients' concerns. The front desk staff are absolutely dreadful. They come across as incredibly discourteous and completely ineffective. It seems they intentionally avoid providing any assistance whatsoever. I've personally witnessed them sitting idly while the telephone continuously rings, and nobody makes any effort to answer! They desperately require a complete staff overhaul.

Waited Over an Hour for My Appointment

Terrible healthcare facility. The front desk employees are pleasant. However, the clinic is extremely disorganized. In nearly all cases, patients end up waiting more than half an hour beyond their set appointment time before seeing a doctor. There's zero communication about delays or wait times. I absolutely cannot suggest this place to anyone. Steer clear completely.

Clinic's Phone System Is a Total Nightmare

- Absolutely terrible customer service - Extremely challenging to contact via telephone. - When the clinic is shut down, there are no recorded guidance messages for callers! - The medical staff lack sufficient expertise to properly assess even straightforward medical situations.

Terrible GP with zero morning phone support

Utterly unacceptable that they fail to staff their phone lines before 11am and their automated system is also non-functional during those hours. This medical practice deserves to be closed down due to their persistent lack of professional standards and fundamental operational capabilities expected of a healthcare provider.

Hard to Reach, But Great Doctor

They're fairly satisfactory in my opinion. Getting through to them by phone proves challenging due to limited reception staff. The physician here is truly excellent and genuinely goes the extra mile when necessary. They definitely need to expand their team and increase available appointment times. All things considered, it's a solid medical practice.

Weeks of Waiting and Rude Receptionists

Phone lines perpetually engaged during supposed operating hours. Overall, the service is abysmal. Reception staff display discourteous behavior. Appointment scheduling stretches on for endless weeks. I strongly advise seeking alternatives if you desire a superior experience. Believe me, traveling halfway across London would be a more worthwhile endeavor.

Closed at 3:30 without Any Warning

STEER CLEAR AT ALL EXPENSES!!! I had scheduled a consultation for today at 3:30pm, and they even dispatched an automated confirmation text message. However, the clinic was shuttered (despite their published hours indicating they should have been operational) without any prior notification to me. I was also intending to pick up my significantly delayed prescriptions (which they were fully cognizant of and had been mishandling for a fortnight). Utterly incompetent and unprofessional scoundrels.

Hung Up on Me During My Call

The front desk staff displayed shocking unprofessionalism, abruptly terminating our call before I could even articulate my inquiry. Such behavior represents a complete failure in customer service and feels especially devastating for an individual managing social anxiety challenges.

Friendly staff made my checkup a breeze

I want to start by praising the exceptional front desk staff - Jazz, Jude, and Rani - who consistently provide outstanding service. The medical professionals here are equally impressive, always demonstrating a helpful attitude and striving to address every patient concern comprehensively. Without hesitation, I would enthusiastically endorse Clayhall clinic to anyone seeking quality healthcare.

Terrible service with cranky staff near home

Extremely discourteous employees, completely dissatisfied with the experience, but because of having small children, I'm reluctant to seek alternatives elsewhere

Not Worth the Hype

Mediocre at best.

Traumatized by Incompetent Staff at Clayhall Clinic

The medical staff at this facility are the most discourteous NHS personnel I've ever encountered. First, the RECEPTIONISTS: Booking an appointment is nearly impossible, and when you finally do, they're reluctant to offer anything sooner than three weeks. Upon arrival, you're met with eye-rolling and unhelpful attitudes. The bald receptionist should be terminated, as she clearly brings personal frustrations to work and takes them out on patients. The NURSE: Having been informed of staff changes, I can only speak about the previous nurse who left me traumatized. She failed to properly conduct a smear test and then blamed me for her incompetence. She called in a female doctor who also criticized me, leaving me in tears. Their behavior was absolutely appalling. As the supposed asthma nurse, she provided dangerously incorrect medication advice. She should be struck off and prevented from practicing, as she poses a significant risk to patients. DOCTORS! The masterminds behind this subpar operation, consistently refused to prescribe appropriate medication for my rare skin condition, citing cost. They insisted on cheaper alternatives that caused severe reactions. When I reported this to the female doctor, she blamed me! How is that possible? Specialized consultants exist to provide correct treatment and medication based on proper training. I experienced significant breast changes that warranted caution but was dismissively told it was nothing - at over 30, this advice seemed completely inappropriate, especially when women are constantly advised to be breast-aware. Only after persistent advocacy with another doctor, accompanied by my mother, was I thoroughly examined and taken seriously. I cannot emphasize enough: avoid this practice at all costs. If you're currently registered here, leave immediately. This clinic should be shut down, with its entire staff facing unemployment. I'm grateful daily that I've departed, as every interaction was extremely unpleasant. The only limitation preventing a more detailed account is the character restriction. My new practice is exceptional - sometimes feeling more like a private clinic with their professionalism and service. NHS doctors can indeed provide respectful care, just not at Dr Theymozi's Clayhall Clinic.

Tramadol prescription suddenly restricted without replacement

whilst i have no issue with this general practitioner; having been on Tramadol for roughly 8 to 10 years; they've suddenly placed it on the restricted list; without providing me a substitute medication. despite my previous prescription including this treatment, no replacement has been issued, though Tramadol can apparently be prescribed if i schedule an appointment. this appears to be an inefficient use of both the GP's and my time. my primary concern is that the reception staff and practice manager seem to believe they can dictate my medical requirements. why was i not offered an alternative treatment, and was this decision made by my GP or the reception staff? furthermore, i believe the reception and practice manager are overstepping their professional boundaries; and question whether they have even consulted my GP about this matter. I CONSIDER THIS A CLEAR VIOLATION OF THEIR DUTY OF CARE.

Rushed Appointments and Two-Complaint Limit Frustrate Patient

Extremely ineffective medical service with ridiculously long waiting periods. Appointments are nearly impossible to secure, and when you finally get one, the consultation feels rushed and incomplete. The most frustrating aspect is their strict two-complaint limit per session, forcing patients to schedule additional appointments even for interconnected health issues. This means enduring another two-week wait just to address remaining concerns. The current system is completely unacceptable. While I understand general practitioners are overloaded, if they cannot manage their patient volume, they absolutely must hire more medical staff. The practical reality is that most working individuals cannot repeatedly take time off without risking their employment. Adding insult to injury, they use an expensive 0845 phone number that essentially exploits sick people financially. This clinic needs to dramatically improve its operations or step aside, allowing more competent healthcare providers to take over. Their current approach is unacceptable and detrimental to patient care.

Frustrating visit with unhelpful staff

Physicians here lack effectiveness and support.