Claypath Medical Centre

Terrible service

Absolutely disgusting service. Not only do you have to wait 5 weeks for an appointment, they feel entitled to mess around with taking off your repeat prescriptions without telling you. I came here as a student in October 2025, booked an appointment to get my sleep meds reviewed as it was no longer working. GP said he’d do a referral to a psychiatrist and therefore would wean off my current meds. He took it off my repeat prescriptions without telling me and considering how long it takes for a referral to materialise, I needed some sleep support but the practice was so against prescribing this medication to me again so I went through 4 months of hassle until I finally got it re-prescribed. I called up reception who confirmed a referral was made in November. I found out 6 months after October (in March) that no referral was ever made. I made a SAR request as a result of this, and discovered an undisclosed letter confirming my current medication could be increased in dosage where I was consistently told before that it could not - this letter was a month old and I would not know of it if not for the SARs. I received a text today saying they are putting me on a new medication. They did not give me any information whatsoever about this new medication - instead, on my NHS app, my current medication is completely removed AGAIN and no new medication is added. DO NOT go to this GP practice, especially if you are a student on repeat medication. They will mess you around consistently and they don’t know what each other are doing, let alone themselves. Diabolical service from them.

Staff made me feel genuinely listened to

All team members demonstrate attentiveness and conscientiousness across both practice locations. There is a clear commitment to maintaining a warm and individualised approach to patient care.

Online form didn't help with long wait

Initially had a positive experience, but this changed when an online form system was introduced. When experiencing significant discomfort with a hip-related concern, I was informed of a lengthy waiting period. Upon attempting to use the form again, I received a referral to physiotherapy. I found this approach disappointing.

Receptionists went the extra mile helping me

The reception team has been extremely supportive and accommodating. They have consistently assisted me with various matters, particularly when I have difficulty navigating digital systems, and they always make themselves available to help.

Helpful staff but frustrating online booking system

The entire team demonstrates genuine helpfulness, spanning clinical and administrative staff alike. The pharmacy service deserves special recognition for providing valuable support during peak periods. However, the online appointment booking system presents significant challenges. The process feels unnecessarily complicated, lengthy, and burdensome, making it difficult to navigate. The system would benefit from streamlining and simplification to improve user experience. From a technical perspective, the design appears inefficient rather than simply user-unfriendly for certain age groups.

Quick and straightforward annual health check

An annual health check was completed efficiently and with a positive, professional approach.

Always friendly and genuinely helpful staff

The staff here are consistently pleasant and make genuine efforts to assist. The guidance provided is of a high standard. Overall, a positive experience.

GPs actually take time to listen

Recently became a patient at this practice and regret not making the switch sooner. The clinicians are attentive and thorough in their explanations. I consistently leave appointments with confidence that my concerns are being properly addressed.

App makes ordering medication straightforward

I appreciate the convenience of the application for managing prescriptions and viewing appointment details. The interface is straightforward and user-friendly. It would be beneficial if online appointment booking could be added as a feature in the future, as this would enhance the overall service experience.

Caring staff who really listen to you

A compassionate healthcare facility staffed by attentive professionals.

Staff listen and engage in genuine dialogue

I have been a patient at this practice for many years. I have consistently found the clinical and administrative staff to be understanding and supportive. They demonstrate professionalism across all areas, maintain a non-judgmental approach and are willing to communicate openly with patients. I have been able to obtain appointments when required and the team are prepared to conduct telephone consultations where appropriate. While it is generally possible to see a preferred clinician, urgent cases may sometimes necessitate seeing whoever is available.

Felt genuinely supported and cared for

I am very pleased with the compassionate and respectful treatment I receive at this practice. As someone without nearby family members, I feel fortunate to have access to such a supportive and attentive healthcare provider.

Felt genuinely listened to and cared for

The clinician I saw was genuinely pleasant and appeared to take my concerns seriously.

Staff were helpful and genuinely pleasant throughout

I am very satisfied with the care I have received. All members of the team have been courteous, supportive, and demonstrated a high level of professionalism throughout my visits.

Straightforward booking and helpful staff

Excellent team throughout, managed to get an appointment quickly and consistently offered assistance 👍

Rushed appointments leave you feeling unheard

Some clinicians don't allow sufficient time for patients to describe their symptoms and fail to provide thorough explanations of medical findings. Additionally, they can make you feel like you're imposing on their time and hurry you through consultations. This discourages people from seeking help in the future, leading them to avoid contacting the practice for appointments and instead endure their health concerns without support. The standard of patient care appears to have declined with certain members of the medical team.

Phone queues long but staff are friendly

The entire experience was thoroughly enjoyable from start to finish. The front desk team were welcoming and courteous, offering assistance whenever needed, and all clinical staff created a reassuring and relaxed atmosphere. The facilities are maintained to a high standard of cleanliness. The main drawback is the telephone appointment booking system, which can involve considerable waiting times. Apart from this issue, I am very satisfied with the service provided.

Easy to reach and quick appointments available

Straightforward to get through by telephone. Able to secure appointments with minimal waiting time. The team were friendly and provided a satisfactory level of care.

Staff communicated clearly about appointment times

I experienced a serious respiratory illness in recent years, during which an additional chronic condition was also identified. Throughout the subsequent period, I underwent various diagnostic procedures, tests, consultations and follow-up reviews. The clinical team made considerable efforts to provide comprehensive care and support. The guidance I received proved valuable in helping me understand how these conditions affected my wellbeing and enabled me to make the necessary lifestyle adjustments to maintain good health. All members of the practice I interacted with demonstrated genuine warmth, courtesy and a supportive approach. My appointments were well-organised, communicated clearly in advance, and consistently ran to schedule. My overall experience across several months of care was of an exceptionally high standard. I am very grateful for the service received.

Felt genuinely listened to and well supported

I can't thank the clinician enough! They went above and beyond during my visit, listened carefully, explained everything clearly, and made me feel completely supported. They are a true asset to the practice. ⭐️⭐️⭐️⭐️⭐️