Claypath Medical Centre

Friendly staff made me feel welcome

Excellent practice with very pleasant and caring staff members.

Felt genuinely listened to during health check

I attended an appointment for my routine annual health check. The appointment ran on time and I felt that the healthcare professional genuinely cared about my wellbeing and was attentive to my concerns. Based on feedback I've heard regarding other medical practices in the local area, I consider myself fortunate to be a patient at this surgery. I have been receiving care here for many years.

Quick response on blood test results

Excellent quick service and response regarding my blood test. Much appreciated.

Caring doctor who really listened

Excellent caring healthcare professional x

Long-term patient appreciates modern and traditional care

I have been receiving care at this excellent practice for over a decade. The service provides a commendable blend of established healthcare approaches combined with modern technological advancements.

Staff listen and act on feedback constructively

I have been a patient at this practice for many decades. Throughout this extended period, there have been various developments, yet I have consistently found the clinical staff and reception team to be thoroughly professional. What stands out is their approachable nature—they genuinely engage with feedback, including constructive criticism, and demonstrate openness to evolving their practices. This willingness to adapt is a commendable quality, as the underlying aim is continuous improvement. While change is not always straightforward, the team manages to gain support through transparent and effective dialogue. Having attended appointments in the local area recently, I can only express appreciation for all the individuals I have interacted with over the past several months. Thank you.

Staff listened and showed genuine care

The team members demonstrate helpfulness, compassion, and a caring approach.

Consistent care over the years

I have benefited from outstanding care provided by this medical service over an extended period.

Felt genuinely listened to and well cared for

We are very pleased with the level of attention and care that we and our loved ones receive at this practice. The support provided is timely and reliable, with a compassionate and thoughtful approach throughout. The entire team here is excellent.

Friendly reception made the visit pleasant

Outstanding.

Reception staff were always helpful

Satisfactory. Consistently supportive.

Reception staff were helpful and accommodating

I have consistently had a positive experience at this practice. The reception team has always been helpful and accommodating. I feel fortunate to have access to such a good medical practice.

Reception staff helped navigate confusing changes

I have received excellent service from every member of staff I have encountered, and they consistently work to make everything as straightforward as possible despite some recent changes that I found rather confusing. The reception team were particularly helpful in assisting me through this. I am grateful to all the staff for their support.

Friendly and helpful appointment

I had a positive experience. The healthcare professional I saw was very pleasant and approachable.

Pleasant staff and same-day appointments available

The team members are consistently friendly and welcoming. Appointments are typically available promptly when needed, often on the same day. Regular annual check-ups are a valuable approach for maintaining awareness of overall health and wellbeing.

Physiotherapist was dismissive and unkind

I was quite disappointed with my recent appointment. The healthcare professional's manner was not what I had hoped for, and I found the interaction upsetting. I'm planning to discuss my experience with my GP. The appointment was difficult for me during what has been a challenging time in my life, and I'm grateful for the support of my family who depend on me.

Felt truly understood and supported here

I cannot overstate how transformative my experience as a patient at this practice has been. I have never felt so genuinely supported and cared for by the NHS. The clinical staff member I worked with is truly exceptional, and the administrative and other healthcare professionals I have interacted with are genuinely compassionate individuals who are clearly well-suited to their roles.

Felt genuinely listened to and cared for

I believe the clinicians at this practice are excellent. They make every effort to ensure that patients receive the standard of care they deserve. I'm grateful for their service.

Friendly staff made booking straightforward

A welcoming and well-organised practice where booking appointments is straightforward and the reception staff are consistently supportive. The clinical team members are excellent and my experience at the practice has been consistently positive overall.

Reception could improve their customer care approach

The clinical nursing team provides excellent care, and the medical practitioners are supportive when appointments are available. However, the reception and administrative staff would benefit from additional training in customer service and communication skills.