Claypath Medical Centre

Long-term patient appreciates consistent staff care

I have been a patient at this practice for over two decades and have consistently received excellent care from the entire team throughout my time here. My spouse and I recently completed our vaccination course, and the healthcare professional who administered it was exceptional. I am grateful to everyone at the practice for their continued support.

Reliable practice that listens to patients

This medical centre has been excellent. My spouse and I have been patients there for many years since relocating to the area, and we have consistently been satisfied with the service. We have recommended them to people we know and intend to continue doing so.

Friendly practice that listens to patients

I recently joined this practice and after attending a few appointments, I have been very pleased with my experience. The team here is outstanding.

Felt truly listened to this time

Having not received the kindest care before within the practice, I had a brilliant experience during my recent appointment. The clinician I saw was considerate, understanding and listened to all my concerns. A great healthcare professional that I would recommend to anyone.

Friendly reception made the visit pleasant

Had a health check with a member of the clinical team today, and they proved to be a real asset to the practice. They demonstrated good knowledge, were approachable and worked efficiently. The reception staff were also friendly and welcoming throughout my visit.

Helpful receptionists and easy appointment booking

Consistently positive healthcare experience. Appointments are readily available, and the reception team demonstrates helpfulness and friendliness. The clinical staff provide excellent care. I am very satisfied with my choice to be registered at this practice.

Staff really listened and helped sort things

Claypath practice and the team members there deserve only positive feedback from me. Every person I have encountered at this location has demonstrated genuine care, shown flexibility in their approach, and consistently provided assistance whenever I have required it, no matter what health concerns I have presented with. They have been effective in addressing and managing my needs. I would strongly recommend this practice and wish them continued success.

Reception handles difficult demands with patience

I always feel sympathy for the reception team who have to manage persistent requests for immediate appointments from various visitors. They are excellent, as is all the staff. However, I do wonder whether the practice may be handling more patients than is ideal.

Easy online booking and friendly reception staff

I found the online appointment booking system straightforward and easy to use. The team members were excellent and displayed a welcoming, approachable manner throughout my visit.

Prompt appointment booking and quick service

Exceptionally quick and efficient service

Friendly staff who really listen to you

I have been with this practice for a considerable amount of time, and the staff members are consistently friendly and demonstrate good understanding of patient needs.

Felt genuinely heard at my appointment

I consistently leave the practice feeling that my concerns have been heard and understood. The entire team demonstrates helpfulness and maintains a pleasant demeanor throughout my visits.

Online booking system doesn't work properly

Introduced an online service that appears inadequately designed to manage patient access. The system assumes older patients can easily navigate a poorly constructed website that frequently has data entry issues. This approach seems to prioritise operational convenience rather than patient needs. If patient care were the priority, the service would be available around the clock to accommodate those with standard working hours. The in-person service quality has also been disappointing when access is eventually obtained.

Reception team made me feel welcome

The reception team provided absolutely first-rate service. The clinician demonstrated genuine care and compassion throughout the appointment. Thank you to all the staff at the medical centre.

Phone receptionist sorted medication quickly

I contacted the practice because I needed a repeat prescription and the staff member dealt with it promptly, which I was grateful for. I had previously thought this was an excellent practice and had attended several different surgeries before settling here. However, my opinion shifted after I missed an appointment due to health circumstances and was unable to make contact because of phone credit issues. Following this, I was informed I could no longer attend the practice. The manner in which this was communicated felt rather dismissive.

Helpful reception staff made booking straightforward

The service provided was excellent. The staff member I encountered was absolutely amazing to work with, demonstrating professionalism and thoroughness throughout my visit.

Practice still can't get my name right

Why, after so many years, does the practice continue to struggle with using my correct name? This was managed successfully before the current system was introduced, so attributing the issue to the computerised system feels like an increasingly unconvincing explanation.

Felt listened to and well explained

The healthcare professional I saw was as usual very friendly and communicated clearly about what they were doing, which helped me feel reassured. They were a credit to the practice and demonstrated professionalism throughout the appointment.

Staff genuinely keen to help and resolve issues

The team here is excellent and consistently demonstrates a willingness to assist and find solutions to concerns. The practice has been effective in helping me address any difficulties I've encountered. I would be pleased to recommend both the staff and the practice to others.

Receptionist found me an urgent appointment quickly

The reception staff member demonstrated considerable empathy and was able to arrange a prompt appointment for me.