Claypath Medical Centre

Quick appointment booking with no queue

Outstanding care with minimal delays in scheduling appointments

New patient welcomed with swift specialist care

As a newly registered patient relocating to the area, I have experienced significant health concerns. The entire team has demonstrated kindness and made me feel welcome, ensuring all my needs have been promptly addressed across the various services available. The speed of response I have received has been exceptional compared to other general practices I have known. I am genuinely appreciative of the care provided by everyone involved.

Efficient booking system and attentive staff

An excellent healthcare facility that should serve as a model for practices nationwide. The service delivered by the entire committed team is truly outstanding and deserves the highest praise.

Practice needs better email monitoring systems

Overall a positive experience, though there are concerns about email management processes. A referral was submitted via NHS Right to Choose through email following a discussion with the clinical team, but the referral does not appear to have been processed or sent onwards for approximately a year. This delay only came to light when contact was made to enquire about waiting list status. Given the pressures on waiting lists at the time, this resulted in an appointment being scheduled significantly later than would have been expected from the original referral date. There was no subsequent apology or acknowledgement regarding the delay.

Timely treatment and helpful advice given

Received prompt and well-informed care.

Quick appointment booking made easy

I was able to secure an appointment several days ahead of time, and found the experience to be genuinely pleasant and supportive.

Receptionists were kind and professional throughout

A caring practice. The reception team at the front desk demonstrated kindness and professionalism. The clinician I saw was respectful and considerate.

Quick appointments and friendly staff throughout

I have been a patient at Claypath and University practice for approximately two decades since relocating to Durham. Throughout this time, I have visited for consultations with various clinicians and nursing staff for different healthcare needs. In my experience, this practice demonstrates excellent standards of care. Appointments are typically available without excessive waiting times, and the team members are consistently helpful, polite and welcoming. As I have progressed into my later years, I have received attentive and thorough care, and I remain very satisfied with both locations. I would not wish to alter anything about my experience at either site. Thank you Claypath 😊 🙏

Clear guidance and a stress-free appointment

A stress free experience the clinician was charming, extremely knowledgeable and gave me a clear path forward.

Felt genuinely valued and well cared for

This is the finest GP practice I have attended, and I can assure you I have no affiliation with the surgery. The staff make you feel valued and genuinely looked after.

Thrilled to be back at my happy place

I had a very professional experience with everyone involved in my care. I was away for a while due to relocating outside the area, and that period wasn't as positive for me. I'm delighted to have returned. Thank you to all the staff members there. It's become my happy place.

Friendly and welcoming gp surgery

This was an excellent medical practice.

Same day appointments available when you ring early

I am very satisfied with the service provided at this GP practice. It is possible to obtain an appointment on the same day by calling early in the morning, and the clinical staff have consistently demonstrated a helpful and constructive approach to addressing my healthcare requirements. They have also been supportive regarding care for my young child. At a time when GP surgeries face considerable scrutiny, I appreciate the consistently high standard of care that this practice delivers.

Practice refuses to answer letters about medication

I have been unable to obtain essential medication for seven months due to what appears to be procedural barriers, despite the medication requiring minimal administrative effort to prescribe. This situation has significantly impacted my academic performance, and the practice has not responded to my attempts at communication. They reference a 'shared care' arrangement without providing any written documentation, which raises concerns about whether this policy is being applied fairly and consistently. The practice appears reluctant to provide standard care in line with specialist recommendations. I have received three separate letters from another healthcare provider detailing the clinical necessity of my medication, appropriate monitoring protocols, and the urgency of treatment. The practice initially cited administrative issues for five months before eventually acknowledging a lack of understanding about my medication and an unwillingness to seek further information. Despite being a patient managing complex circumstances alongside my studies, I have had to coordinate between multiple practices to obtain basic explanations about my treatment, only to find myself unable to access support from alternative NHS services now that this practice is my registered provider. I was prescribed medication without adequate warning about potential side effects. During a minor procedure, a staff member made comments regarding my identity that felt confrontational, and I felt unable to leave the situation safely. When I requested a consultation to continue my existing medication, I was told that the clinician claimed to lack experience with my commonly prescribed treatment and would not be willing to assist, with reference again made to a shared care agreement without any documentation being provided to clarify how this arrangement actually functions.

Long-term patient feels genuinely valued here

I have been a patient at this practice for a considerable time, and from the moment I interact with the front desk through to my consultations with the clinical team, I have consistently experienced excellent care. I consider myself fortunate to benefit from such a high-quality service.

Professionalism with humanity and humility

I was having a tough time last year and visited the surgery for a medicine review. I was seen by Dr Manjula Mallikarjuna, and from the moment I set foot in her consultation room, to the last time I spoke with her 2 months later, she was just a brilliant doctor but more important to me a truly lovely person. She me feel like I was normal, and it was ok to feel the way I did. There was genuine concern and compassion. She listened, paid attention and was honest. I’m getting better now and looking back, Dr Mallikarjuna, and the whole team at Claypath Medical Practice were just brilliant. Thanks to all of them.