Cleckheaton Group Practice

Dismissive staff missed my baby's infection

If I could rate this medical practice lower than zero, I absolutely would. I reached out seeking guidance and scheduling a consultation for my 11-month-old, who was experiencing coughing and expelling brown, coffee-ground-like substance. The receptionist dismissively suggested it was probably just something she consumed - since when did receptionists become medical experts? They offered no appointments and redirected me to Dewsbury, where the wait times are notoriously dreadful. Fortunately, I contacted 111 and had my daughter properly examined. She's now on antibiotics for an infection, which clearly wasn't just a result of something she'd eaten, contrary to the receptionist's uninformed assessment.

Frustrating wait and dismissive phone service

Inconsistent experience with this medical practice. The doctors display poor communication and bedside manner, particularly when interacting via telephone. Scheduling is problematic, with wait times extending beyond a month just to review test outcomes. Primary care physicians seem negligent in pursuing specialist referrals. While individual in-person consultations have been satisfactory, the overall process of accessing care is frustratingly complicated and inefficient.

Nazia helped my husband walk again

I'm penning this testimonial on my spouse's behalf. The incredible Ms. Nazia Khan at Sano Physiotherapy has worked wonders for him after a devastating motorcycle collision. Following just 10 treatment sessions, he's now walking confidently and feeling fantastic. I cannot recommend her services highly enough.

Dismissive doctor ignored my sick baby

Absolutely appalling, they disregarded me purely because I'm a young mother... The previous evening, my son was vomiting after every feed, and I shared this concern with my doctor. The moment we entered the room, he sneezed, and she dismissively claimed it was just a cold. When I discussed weaning my almost 6-month-old son and his adverse reaction, instead of showing genuine concern, she began criticizing my parenting choices. I sought help because my son was experiencing health issues, yet she insisted he was fine and that if he continued vomiting milk, there was nothing I could do. After consulting 111, they confirmed her advice was completely inappropriate. The 111 advisor explicitly stated that the doctor should have thoroughly examined my son and provided clear instructions on managing his vomiting, rather than telling me to simply ignore it. My advice: avoid this practice at all costs and find a more compassionate and professional medical provider!

Terrible practice after decades of loyalty

I strongly advise against visiting this medical facility. The front desk staff are completely unprofessional, displaying extreme rudeness and routinely disconnecting calls, assuming you manage to get through in the first place. Following the pandemic, the physicians appear entirely disinterested in patient care, with nursing staff almost equally unhelpful - I was perpetually unable to secure an in-person consultation for my asthma assessment. The quality of service has deteriorated so dramatically that after being a loyal patient for nearly five decades, I have ultimately decided to terminate my relationship with this practice.

Friendly welcome at midday shift

The employees here were absolutely delightful - much appreciation to them!

Excellent Care and Service at Cleckheaton Group Practice

I have been consistently impressed with the high standard of care provided by Cleckheaton Group Practice. From booking an appointment to receiving treatment, every aspect of their service is efficient, professional, and patient-focused. One of the standout features is the multiple, convenient ways to book appointments. Whether by telephone, the NHS App, or Patchs, the system makes it easy to secure a slot that suits you. They also send SMS reminders, which is a thoughtful touch to help ensure you don’t miss your appointment. The team at Cleckheaton Group Practice excels in every aspect of healthcare—diagnosis, treatment, and patient support. Their teamwork is seamless, ensuring that patients receive well-coordinated care. Every staff member I’ve encountered has been friendly, knowledgeable, and genuinely committed to providing the best possible service. It’s reassuring to know that such a well-run and patient-centred practice is available in our community. I highly recommend Cleckheaton Group Practice to anyone looking for excellent medical care.

Smooth booking and friendly staff

Exceptional Healthcare and Patient Support at Cleckheaton Group Practice I am consistently amazed by the outstanding level of care delivered by Cleckheaton Group Practice. Every stage of my experience, from scheduling to treatment, has been marked by efficiency, professionalism, and a clear dedication to patient needs. The practice truly shines in its appointment booking flexibility. Multiple channels—telephone, NHS App, and Patchs—make securing a convenient time slot incredibly straightforward. The added bonus of SMS reminders is a considerate service that helps patients stay on top of their medical appointments. Healthcare delivery at this practice is exemplary across all dimensions. Their diagnostic accuracy, treatment approach, and patient support demonstrate remarkable cohesion. Each staff member I've interacted with displays a combination of expertise, warmth, and genuine commitment to delivering top-tier medical assistance. It brings great comfort knowing such a patient-focused, well-managed healthcare facility serves our local community. I wholeheartedly endorse Cleckheaton Group Practice for anyone seeking superior medical care and support.

Caring doctors saved my health quickly

I've consistently received top-notch, courteous, and competent care from everyone at this medical practice. While there can be some wait times when calling, it's far less frustrating than my previous surgery, and when calls are answered, the staff are genuinely helpful and kind. The medical professionals I've consulted have been exceptional. At my last appointment with my previous surgery, the GP dismissed my concerns and told me to go home, claiming this was just "my normal". In contrast, during my first consultation here just a week later, the doctor carefully listened to my entire account and took swift action, arranging hospital tests within days that may help identify and resolve serious health issues. Recognizing that all medical practices face current challenges, the care I've experienced here has been truly remarkable.

Tuesday closure left me frustrated

Extremely disappointing that the medical practice remains shut down every Tuesday with zero phone accessibility. Staff advised me to call back the following day, explaining they're conducting staff training. This disruption is completely inappropriate during patient service hours and should be scheduled outside of operational times, like after hours or on weekends. It demonstrates a total lack of consideration for patients' needs. Additionally, their website falsely indicates the surgery is open, which is further misleading and unacceptable.

Quick care when it really matters

Always accommodating for pressing medical needs, the physicians are compassionate and attentive, genuinely listening to patients' concerns and providing a supportive environment.

Dr hughes really knows his stuff

Dr Hughes demonstrates exceptional medical expertise Attentive and responsive to patient input Overall practice quality is solid, with notable enhancements over the past half-year Patients with mobility challenges should arrange ground-floor nurse appointments, as other staff are located in the basement requiring stair navigation The nursing team possesses advanced phlebotomy skills, offering excellent support for those with challenging veins or blood draw anxiety Their callback system is a significant upgrade, eliminating prolonged waiting periods Front desk personnel have shown marked improvement in service quality

Misdiagnosis nearly killed my brother

My sibling received a telephone diagnosis from a physician, but the initial assessment turned out to be completely incorrect. As a result, his health rapidly deteriorated, leading to a critical hospital admission where we feared he might not survive. He developed serious respiratory issues and persistent illness. The medical professionals' competence has clearly declined, and this feels like a clear case of medical negligence.

Quick care when I needed help

Every staff member, from the front desk to the nursing team and the physician, handled my medical concern with remarkable professionalism and skill. I'm truly grateful for their exceptional care 🙏

Terrible service and dirty rooms everywhere

absolute waste of time and money, steer clear of this disaster

Rude staff killed my medical visit

Utterly appalling front desk experience! The medical professionals are excellent. It's disappointing that the administrative staff are undermining the clinic's otherwise stellar reputation!

Waited 40 minutes and still no help

Terrible experience! I'm definitely switching healthcare providers. Their medication management is consistently problematic - prescriptions are either delayed or not processed correctly. The staff's customer service is abysmal; I've spent almost three-quarters of an hour on hold, and they still won't pick up the phone. This medical practice is completely unprofessional, and their standard of patient care is shockingly poor.

Nightmare of getting medical results

Getting in touch with this surgical practice is an exercise in futility. Obtaining any information about outcomes is equally challenging. I'm genuinely baffled how this medical facility continues to operate. The term "frustrating" falls woefully short of describing the experience.

Mixed vibes at the medical practice

The recent addition of new front desk staff has been a positive change. However, the prescription department remains problematic. The staff there are consistently discourteous, uncooperative, and appear to deliberately create obstacles. They seem to deliberately retreat to the lower level, enabling them to be as unpleasant as possible while avoiding direct interaction with patients. If you require ongoing prescription services, I strongly recommend seeking an alternative medical practice.

Missed my 9.40 appointment over late bus

Hi, I had an appointment scheduled for 9:40 today. I called at 3:33 PM to explain that the bus hadn't arrived and I would be running late, asking if the doctor would still see me. They were uncertain, and I stressed that I didn't want to travel only to be turned away, especially since I was using my last £4 for transportation - money that could have been spent on my two young children under 5. The bus arrived shortly after my phone call, before the 9:42 bus time. As soon as I reached Cleckheaton bus station, I received a call saying the doctor would not see me. Now, I've wasted my final £4 that could have gone towards my kids' needs. In the past, I've repeatedly been brushed off or told no appointments are available. I'm planning to switch doctors.