Cleckheaton Group Practice

Smooth signup after some setup hassle

Signed up recently and there's been some initial setup hassle, but it's functioning smoothly and appears satisfactory overall.

Solid breakfast and friendly staff

Exceptionally excellent, without a doubt

Worst doctor visit ever on maple street

This medical practice represents the absolute worst surgical care available locally. Their staff demonstrates a complete lack of helpfulness, warmth, and professional conduct. The entire experience is utterly disgraceful.

Quick and caring pediatric clinic

Exceptional support - scheduling for my child has always been seamless, with incredibly kind and professional medical personnel who consistently provide top-notch care.

Nightmare wait on endless phone line

Absolute zero rating if that were possible. I attempted to schedule a doctor's visit for my partner, who's been traumatized by previous experiences at this practice. Despite calling precisely at their opening time, I was left waiting on hold for more than 60 minutes. The entire situation is completely unacceptable. I've strongly recommended that he find a different medical practice altogether.

Terrible service since pandemic started

Since the pandemic began, this medical center has gone downhill dramatically. The staff and service have deteriorated to the point where I now consider them the poorest healthcare provider in the region, which is a stark contrast to my previous positive experiences.

Endless referral runaround with awful communication

Absolutely dreadful. Completely unacceptable. The general practitioners at this clinic show zero empathy. The hospital directs me to the GP, who then bounces me back to the hospital. Managing a chronic autoimmune condition becomes an absolute ordeal. They exclusively offer telephone consultations, which might be acceptable if their communication infrastructure wasn't so abysmal. Their audio quality is so poor that conversation becomes impossible, sounding like they're communicating from underground. Their attitude is utterly indifferent and contemptuous. The hospital should not be compensating for their incompetence. Medical practices like these are precisely why our healthcare system is in such a catastrophic state.

Long wait and zero help

Spent 2 hours waiting on hold only to be redirected to 111. Be warned that you'll likely waste at least an hour attempting to schedule an appointment. My daughter suffered from a urinary tract infection and couldn't secure a same-day consultation, being instructed to contact 111. Upon calling 111, we were advised to contact the surgery with a referral, which she did. She was promised a telephone consultation with a doctor. Predictably, no call was ever made or returned. When we physically visited on Monday, an older receptionist dramatically rolled her eyes and claimed no record existed of my daughter's previous call, stating no appointment would be available for over a week. I emphasized her urgent medical condition, to which she dismissively suggested going to A&E. Consider this a warning if you're contemplating registering with this practice. It's unquestionably not the finest medical surgery, so thoroughly research your options beforehand. The receptionist I encountered was spectacularly unhelpful - rude, unsympathetic, and her body language spoke volumes. Ultimately, we were forced to obtain medication from Asda Pharmacy at double the cost of an NHS prescription, simply because they failed to provide the basic service we financially support through our taxes.

Endless wait for a simple prescription call

Getting an appointment here is a nightmare. They won't let you book ahead - you're forced to call on the same day. When you ring at 8am, you're immediately told you're 19th in line, and after an excruciating hour of waiting, reception finally picks up just to inform you that all slots are gone for the day and you should try again tomorrow. I persisted for six consecutive days before throwing in the towel. Their system is completely unacceptable. I burned an entire day off work, sitting around waiting for a potential callback about a simple repeat prescription, and not a single call came through - not even a missed call. Absolutely frustrating and inefficient.

Forgotten and ignored at reception desk

Absolutely deteriorated in quality. My high blood pressure check-up turned into a nightmare of waiting over an hour in reception, with the doctor seemingly forgetting my existence. The front desk staff showed complete indifference, despite my repeated reminders about waiting and their promise of a doctor's call. No call ever came, and when I followed up, I was rescheduled four days later without any apology or explanation. The reception staff's rudeness is unbearable, and the nurse was equally unhelpful, refusing to even share my blood pressure reading when asked. I've ultimately switched medical practices due to the abysmal service and their infuriating answering machine message that drones on with an endless list of prohibitions.

Staff really knew their stuff

Welcoming employees with expert insights create a truly relaxed and reassuring atmosphere

Terrible service led me to switch doctors

I previously awarded top ratings. Not anymore. The quality has drastically declined in recent months. Consistent appointment cancellations. Phone calls consistently go unanswered. Incorrect medical assessment led to unnecessary prescription expenses. I'm definitively switching healthcare providers.

Customer service nightmare on a tuesday

The phone support is absolutely terrible. I've been stuck on hold for more than an hour, and they still haven't picked up. I've had to dial their number over 15 times because the call keeps getting disconnected, almost as if they're intentionally hanging up on me.

Endless phone queue for no appointments

Securing an appointment here is a nightmare. You're unable to schedule in advance and must call on the same day. Starting at 8am, you'll find yourself 19th in line, and after waiting around 40 minutes for reception to pick up, they'll inform you that all slots for the day are gone, suggesting you try again tomorrow. After four consecutive days of this frustrating process, I ultimately resorted to visiting the walk-in centre. This approach is completely unacceptable. The booking system is incredibly inefficient, and I'm genuinely perplexed about how vulnerable groups like the elderly and parents with young children are supposed to manage such a challenging process.

Terrible doctors who just send patients away

I'm completely frustrated with this medical group's approach. They consistently dodge patient care and simply redirect everyone to a walk-in center. My strongest recommendation is to steer clear of them entirely!

Quick help on a tough day

Medical practice, reliable when required

Worried sick after out-of-hours chest x-ray

I received a new prescription during an after-hours appointment with a compassionate doctor who attentively listened to my symptoms and referred me for a chest X-ray. Last week, I was contacted about the results, which was unusual since GP surgeries typically don't reach out for normal findings. Normally, they would simply mention repeating the X-ray or note some scarring with a recommendation to follow up in 12 months. Instead, I was asked to book a GP appointment, which left me anxious for days. I kept my phone close throughout my night shifts, anticipating a call. Eventually, I received another message stating the GP couldn't reach me and wanted to schedule an appointment for the following week. It's absolutely frustrating! This approach doesn't feel like genuine patient care or individual attention.

Friendly staff made first visit stress-free

Just had my first visit and was thoroughly impressed by the welcoming demeanor and professional conduct of all the reception team. Extremely satisfied with my initial consultation and grateful to the entire staff. Kudos to everyone involved! 👍

Quick help after frustrating phone call

This morning I experienced frustration with the phone system disconnecting my call. However, after submitting an E-consult, I was promptly contacted by admin within 30 minutes and then by the GP 15 minutes later, who sent my prescription directly to the pharmacy. The service was truly outstanding. The staff were empathetic, composed, and solution-oriented throughout the entire process. Much appreciation for their help.

Rude staff and impossible appointment scheduling

Absolutely dreadful service. The front desk staff display a shocking lack of professionalism, and the process of scheduling an appointment is incredibly frustrating, with an unacceptable two-hour wait just to book a time slot.